Samsung EU Training Bot Plan Purchase PPT

1. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal

2. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
via mServ App
for Service Partners
via 360 Web Portal
Assisted service through
Contact Centre Support
App runs on any Android and iOS device
Fully Digital Resource-light Onboarding
Plan selling facilitated by 360 portal or retailer app - mServ
Live now! To be launched soon

3. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Step 1: Login to the Servify 360 Portal with unique login credentials

4. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Step 2: Enter the Samsung device IMEI & click on “Check eligibility”

5. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Step 3: Based on the Device EULA date, the list of eligible plans will be shown

6. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Step 4: Select from the list of eligible plans

7. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Step 5: Enter basic customer details (Customer Name, Number, Email ID and
product value)

8. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Step 6: Click on ”Save & Continue”

9. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Step 7: Review details, click on tick box & then “Payment Received”

10. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
The Plan is successfully purchased and will automatically be activated

11. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
Summary screen

12. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sample Plan Confirmation E-mail
Customer receives Plan confirmation E-mail instantly after plan purchase

13. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Sales Process on 360 Portal
All transactions can be viewed in the “Transaction Summary”

14. Confidential | For internal training purposes only. Do not duplicate or distribute without permission | © Servify 2021
Thank You