Katrina Zlatkovski provides a resume detailing her extensive experience in customer service, security, and facilities roles. She has over 15 years of experience in these fields, with qualifications including certificates in business management, security operations, and horticulture. Her employment history includes roles as a receptionist, concierge, and facilities assistant at various office buildings in Melbourne. She believes she would be well-suited for related positions due to her strong customer service skills and ability to handle various situations.

1. KATRINA ZLATKOVSKI
41 Citronelle circuit,
Brookfield VIC, 3338
Mobile: 0401 527 932
Email: kat_81@hotmail.com.au
Current Victorian Drivers License and own reliable transport
Victorian Security Licence: 816-355-60S
Personal Skills Summary: I have extensive experience in customer service in business related
fields. I am a confident individual, highly motivated to a high work standard. I enjoy dealing
with customers from all cultures. I take great pride in all areas of my work. I constantly assess
my own work routine, improving my efficiency and the best time management skills. Ultimately
my goal is refining my style, to best suite my environment. I strive on improvement, seeking a
high personal standard. I consider myself as being particular, with an eye for detail.
On a personal level I feel I have a very nice nature and an easygoing mentality, I do enjoy humor
also. I enjoy keeping physically fit, frequently visiting our local gym and swimming pools in our
Estate.
I am confident and do believe I would be more than capable of handling any situation that may
arise from working in the related field.
Qualifications:
2012 Certificate III Business Management Franklin Scholar
2011 Certificate in Control Room Operations Complex Training Academy
2011 Certificate III Security Operations Complex Training Academy
2011 Certificate II Security Operations Complex Training Academy
2011 Responsible Service of Alcohol Complex Training Academy
2011 Apply First Aid Complex Training Academy
2010 Certificate II Horticulture Cengage Education
2010 Apply First Aid level 2 –seniors St Johns
2009 Certificate in Spray Tanning
2004 Certificate II Asset Maintenance
2001 Apply First Aid level 2-seniors Swinburn
2000 Victorian Certificate of Education

2. Additional Training:
2014 Fire Panel Training Collins Square
2012 Mail Screening Wilson Security
2011 Induction Training in Building BASS System Johnson Controls
2011 Training in Building Fire Control Panels Wilson Security
2011 Discrimination Wilson Security
2011 Sexual Harassment Wilson Security
2011 Work Place Bullying Wilson Security
2011 Reporting OH&S Situations Wilson Security
2011 Dealing with Aggressive Situations Wilson Security
2011 Fire Warden Awareness Wilson Security
2011 Certificate in Food Handling Complex Training Academy
2010 Induction Retail Adventures Cert Retail Adventures
2010 Fire Warden Training Cert Retail Adventures
2010 Fire & Emergency First Response Training Retail Adventures
Other:
2014 National Police Certificate Check
2013 Working with Children Check Card No: 04108287-01
Employment History:
Collins Square
Oliver Ramsey Security Building Superintendent/Facilities (Contractor)
November 2013 – Current Assistant
 Customer service
 Morning building maintenance and function checks
 Placing service calls and rectifying maintenance and function issues
 Fire Panel Isolations for three towers 707, 727, 747 Collins street
 Advising morning cleaning staff of pending issues
 Assisting with contractor work inspections
 Opening Main Foyer and Food Court at 727 Collins
 Commonwealth Bank and Transurban morning Concierge cover
 Shift cover for the Transurban, Marsh Mercer, Commonwealth Bank and Walker Corp
Concierge Desks as well as shift cover for Walker Corp Loading Dock
 All reporting processes

3. (Employment History continued)
Fuji Xerox - Head Office
Fuji Xerox Reception Assistant/Facilities (Full Time)
April 2013 – August 2013 Show Room Co-ordinator
 Greeting guests/guest registration
 Switch Board Operations
 Meeting room and Demonstration booking co-ordination
 Show room, meeting room co-ordination prep including conference audio/visual
 Maintaining site, show room and meeting rooms
 Booking catering requests
 Stock control and various site supply ordering
 Accounts Payable
 Co-ordinate Facilities work requests for Victorian sites
 New employee inductions and set up
 Issuing of access cards
 Data entry
 Courier deliveries and daily mail
 Mail room duties
 Housekeeping duties
Department of Treasury and Finance
Wilson Security Ground Floor Concierge/ (Part Time)
February 2013 – April 2013 Receptionist
 Greeting guests
 Customer Service
 Government Staff liaison
 Processing tenant visitor requests, sent via email
 Registering visitors, recording their personal details
 Organizing meetings, signs and visitor passes
 Notifying staff appropriately of the arrival of their guest
 Directing guests accordingly
 Issuing of Building Access Cards
 Data Entry
 Security duties

4.  Patrols
 Mail room, logging, screening, scanning, sorting and distribution duties
 Liaise with onsite PSOs
(Employment History continued)
Department of Business and Innovation
Wilson Security Ground Floor Concierge/ (Full Time)
May 2012 – February 2013 Receptionist
 Greeting guests
 Customer Service
 Government Staff liaison
 Processing tenant visitor requests, sent via email
 Registering visitors, recording their personal details
 Organizing meetings, signs and visitor passes
 Notifying staff appropriately of the arrival of their guest
 Directing guests accordingly
 Issuing of Building Access Cards
 Data Entry
 Security duties
 Mail room, logging, screening, scanning, sorting mail and distribution duties
 Tender collection and registration
 Liaise with onsite PSOs
State Revenue Office
Wilson Security Receptionist (Rotated Shift with DBI)
October 2012 – January 2013
 Intranet Operations
 Customer Service
 Answering phones
 Staff liaison
 Issuing and recording access cards
 Secure mail collection, redirecting mail and forwarding on messages
 Organization and assisting with meeting bookings
 Electronically recording day to day log
 Security duties

5.  Liaise with onsite PSOs
 Data Entry
(Employment History continued)
AMP Tower
Wilson Security Control Room, (Full Time)
February 2012 - May 2012 Building Facilities Assistant,
 Assisting the building Facility Manager in day to day procedures
 Advising and assisting in the safety procedures
 AMP Site OH&S Representative
 Fire & Emergency Response
 Tenant liaison
 Quality and safety checks though out tenancies and building
 Contractor induction process
 Creating and logging contractor induction cards
 Contractor Welfare checks
 Control room duties
 After hours Building Air conditioning Operation as per requests
 Concierge relief
 Processing access card requests issuing and modifications
 Security duties
 Patrols of Premise – internal and external
 Loss prevention
 Data Entry
CBA Tower – Jones Lang LaSalle
Wilson Security Control Room Operator 2IC (Full Time Shifts)
November 2011 - February 2012
 Contract take over
 Assisting in building operations
 All reporting processes
 Taking part in new written Policy and Procedure Implementation
 Staff training
 Building works requests
 Contractor induction processes
 Building Isolations
 Monitoring and operations of the Building Fire Control Panel
 Operating building BASS system

6.  Key issuing
 Programming contractor access cards as per authorized work request
 Operating Building Access Controls
 Processing and programming tenants access cards
 CCTV Monitoring
 Computerized Passenger Lift Operations
 Filing
(Above continued)
 Data Entry
 Organization of staff breaks
 Building Management liaison
 Tenant liaison
 Assisting in Loading Dock Duties
Department of Sustainability and Environment
G4S Ground Floor Concierge/ (Full Time)
May 2011 - November 2011 Receptionist
 Greeting guests
 Customer Service
 Government Staff liaison
 Processing tenant visitor requests, sent via email
 Registering visitors, recording their personal details
 Organizing meetings, signs and visitor passes
 Notifying staff appropriately of the arrival of their guest
 Directing guests accordingly
 Security duties
 Mail room, logging, screening, scanning, sorting and distribution duties
Chicken Feed
Retail Adventures Sales Assistant (Full Time)
April 2010 - January 2011
 Supply Customer Service
 Counter Sales
 Replenish Stock
 RF scanning
 Recovering
 Answering Phones
 Security checks
 Loss prevention

7. Chicken Feed
Retail Adventures Store Set-up (Casual)
April 2010 - April 2010
 Shelve and racking assembly
 Allocate sections
 RF scanning
 Sort stock
 Merchandizing
 Displays
(Employment History continued)
Farm View Nursery
Joe Bartollo Nursery Assistant (Part Time)
January 2010 - April 2010
 Completed require hours for my Practical Work Assessment
 Supply Customer Service
 Counter Sales
 Answering Phones
 Maintenance of Premises
 Potting Duties
Trethowan Nursery
Trethowan Brothers Nursery Assistant (Full Time)
January 2008 – November 2009
 As above
Melton South Community Centre
Playgroup Co-coordinator Team Leader (Voluntary)
January 2007 – December 2008
 Coordinate activities
 Supervise
 Maintain and clean to OH&S Standards
Tasman Logistics
Compass Recruitment Pick Packer (Full Time)
July 2005 – November 2005
 Quarantine Checks
 Manifesting

8.  Order Picking and Packing
 Pallet shrink wrapping
 Housekeeping duties
Rockbank Discount Nursery
Roy Nursery Assistant (Full Time)
July 2004 – May 2005
 As above
(Employment History continued)
Darley Greenery
Steve Horticulture Apprenticeship (Full Time)
September 2003 - April 2004
 As above
Centenary Landscaping Project (Bacchus Marsh)
Rotary Club (Part Time Project)
February 2003 – August 2003
 Created a approx 3km long granitic sand path
 Create and prepared garden beds
 Operate drilling machine, Bob Cat, Tractor
 Prepare and installed an approx 3km long irrigation system
 Installation of rabbit proof fences
 Planting of 3000 native shrubs and 160 flowering Red Gums
 Public Relations
 Marshal duties, on the day of Century of Federation celebrations
Achievements: Within 6 months we developed and designed approx 5 acres of land into
Indigenous Nature Walk.
Award Received
Magic Taste Foods
Cliff Pinder Supervisor/Machine Supervisor (Full Time)
March 2001 – January 2003
 Warehouse and production line machine set up from skeleton crew
 Forklift driving
 Supervision of day to day functions
 Trial and Testing ingredients for Production

9.  Operate Machines
 Monitor Gauges
 Overseeing packing room functions
 Overseeing all housekeeping duties
Written References - Available Upon Request
Referee Contacts – Available Upon Request

10.  Operate Machines
 Monitor Gauges
 Overseeing packing room functions
 Overseeing all housekeeping duties
Written References - Available Upon Request
Referee Contacts – Available Upon Request