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K	
  a	
  t	
  h	
  r	
  y	
  n	
  	
  	
  	
  N	
  o	
  r	
  w	
  o	
  o	
  d	
  	
  	
   	
   	
   	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  Phone	
  814.762.3215
98	
  Clay	
  Street,	
  Brooklyn,	
  NY	
  11222	
   	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  Email:	
  	
  katienorwood1124@gmail.com	
  
	
  
	
  
	
  
	
  
Education	
  	
   New	
  Mexico	
  State	
  University	
   	
   	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Spring	
  2010	
  
	
   	
   Bachelor	
  of	
  Arts,	
  Communication	
  Studies	
  3.9/4.0	
  
	
  
	
   	
   Minors:	
  	
  	
   Advertising	
  |	
  Marketing|	
  Women’s	
  Studies	
  
	
  
	
  	
   Honors:	
  	
   Top	
  15%	
  |Crimson	
  Scholar	
  |Dean’s	
  List	
  
	
  
Experience	
  	
   Event	
  Coordinator	
  Lark	
  Street	
  Business	
  Improvement	
  District	
  	
  	
  	
  Albany	
  NY	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  May	
  2012-­‐	
  March	
  2013	
  
Intern:	
  Responsibilities	
  include	
  maintenance	
  of	
  website	
  and	
  blog;	
  scheduling	
  and	
  office	
  organization;	
  
telephone	
  and	
  office	
  reception	
  and	
  meeting	
  and	
  event	
  planning.	
  Events	
  include	
  the	
  following:	
  	
  
Winter	
  WonderLark:	
  Recruited	
  vendors	
  and	
  sponsors;	
  prepared	
  raffle	
  including	
  obtaining	
  donations	
  
Art	
  on	
  Lark:	
  	
  Organized	
  tent	
  set	
  up;	
  ensured	
  permit	
  distribution	
  to	
  vendors;	
  regulated	
  parking	
  and	
  ensured	
  
event	
  ran	
  smoothly.	
  	
  
Champagne	
  on	
  the	
  Park:	
  Coordinated	
  food	
  vendors;	
  participated	
  in	
  set	
  up	
  and	
  volunteered	
  night	
  of	
  the	
  
event.	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Starbucks	
  Shift	
  Manager	
  Saratoga	
  Springs	
  NY	
  	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  July	
  2008-­‐Present	
  
	
   Support	
  partners	
  through	
  managerial	
  transition;	
  responsible	
  for	
  product	
  ordering	
  and	
  inventory;	
  resolve	
  
scheduling	
  issues	
  and	
  communicate	
  company	
  changes	
  to	
  partners;	
  maintain	
  store	
  operations	
  throughout	
  
remodel	
  and	
  facilitated	
  transition	
  of	
  café.	
  	
  
	
  
State	
  College	
  PA:	
  Completed	
  Coffee	
  Master	
  Certification:	
  Educated	
  partners	
  and	
  customers	
  on	
  coffee	
  
history,	
  processing	
  methods,	
  and	
  tasting	
  techniques	
  through	
  weekly	
  coffee	
  master	
  quizzes	
  and	
  coffee	
  
tastings	
  
Obtained	
  first	
  certified	
  Coffee	
  Master	
  recognition	
  in	
  district:	
  July	
  22,	
  2011;	
  conducted	
  a	
  coffee	
  tasting	
  for	
  
twenty	
  district	
  managers	
  at	
  a	
  semi-­‐annual	
  meeting	
  on	
  November	
  29,	
  2011	
  
Supervised	
  an	
  Ecosure	
  (health	
  inspection)	
  audit	
  independently	
  in	
  June	
  2011;	
  received	
  top	
  score	
  of	
  92.5%	
  
Trained	
  and	
  supported	
  fifteen	
  shift	
  supervisors	
  in	
  the	
  Inventory	
  Management	
  System.	
  Promoted	
  
communication	
  techniques	
  among	
  partners	
  and	
  ensured	
  Starbucks	
  standards	
  maintained	
  	
  
	
  
Las	
  Cruces	
  NM:	
  Assisted	
  manager	
  in	
  opening	
  new	
  location;	
  hosted	
  a	
  community	
  welcome	
  event	
  
Participated	
  in	
  Starbucks	
  Shared	
  Planet	
  community	
  service	
  program-­‐donated	
  $1,000	
  to	
  the	
  “Toss	
  no	
  Mas”	
  
project	
  	
  
	
  
New	
  Mexico	
  State	
  Public	
  Relations	
  Department	
  Las	
  Cruces	
  NM	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  August	
  2009-­‐May	
  2010	
  
Intern	
  Projects:	
  The	
  RoundUP	
  newspaper:	
  created	
  marketing	
  plan	
  and	
  communicated	
  with	
  client	
  about	
  
implementation	
  strategies;	
  administered	
  a	
  $3,000	
  budget	
  
SUNTech-­‐solar	
  heating	
  and	
  water	
  company:	
  Created	
  promotional	
  plan	
  including	
  updating	
  company	
  website,	
  
brochure,	
  and	
  radio	
  advertisement;	
  involved	
  in	
  client	
  presentation	
  
Guerilla	
  Girls/Social	
  Justice	
  Symposium:	
  Prepared	
  press	
  releases;	
  contacted	
  media	
  outlets;	
  assisted	
  
advertising	
  campaign	
  through	
  promoting	
  positive	
  image	
  of	
  client	
  	
  
	
  
Transferrable	
  Skills	
  Strong	
  organizational	
  and	
  communication	
  skills;	
  creative	
  and	
  innovative;	
  strong	
  work	
  ethic	
  with	
  an	
  
emphasis	
  on	
  efficiency	
  and	
  attention	
  to	
  detail	
  
Computer	
  skills:	
  Microsoft	
  Word,	
  Office,	
  Excel,	
  and	
  PowerPoint	
  
	
  
Job	
  Related	
  Skills	
   Barista	
  Trainer	
  Certification	
  	
   	
   	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  March	
  2011-­‐Present	
  	
  
Trained	
  fifty	
  partners	
  upon	
  completion	
  of	
  Barista	
  Training	
  Program:	
  March	
  14,	
  2011	
  
	
  
	
   	
   	
   	
  

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KathrynNorwoodResume

  • 1.   K  a  t  h  r  y  n        N  o  r  w  o  o  d                                Phone  814.762.3215 98  Clay  Street,  Brooklyn,  NY  11222                                                Email:    katienorwood1124@gmail.com           Education     New  Mexico  State  University                                                                      Spring  2010       Bachelor  of  Arts,  Communication  Studies  3.9/4.0         Minors:       Advertising  |  Marketing|  Women’s  Studies         Honors:     Top  15%  |Crimson  Scholar  |Dean’s  List     Experience     Event  Coordinator  Lark  Street  Business  Improvement  District        Albany  NY                            May  2012-­‐  March  2013   Intern:  Responsibilities  include  maintenance  of  website  and  blog;  scheduling  and  office  organization;   telephone  and  office  reception  and  meeting  and  event  planning.  Events  include  the  following:     Winter  WonderLark:  Recruited  vendors  and  sponsors;  prepared  raffle  including  obtaining  donations   Art  on  Lark:    Organized  tent  set  up;  ensured  permit  distribution  to  vendors;  regulated  parking  and  ensured   event  ran  smoothly.     Champagne  on  the  Park:  Coordinated  food  vendors;  participated  in  set  up  and  volunteered  night  of  the   event.                                Starbucks  Shift  Manager  Saratoga  Springs  NY                                                    July  2008-­‐Present     Support  partners  through  managerial  transition;  responsible  for  product  ordering  and  inventory;  resolve   scheduling  issues  and  communicate  company  changes  to  partners;  maintain  store  operations  throughout   remodel  and  facilitated  transition  of  café.       State  College  PA:  Completed  Coffee  Master  Certification:  Educated  partners  and  customers  on  coffee   history,  processing  methods,  and  tasting  techniques  through  weekly  coffee  master  quizzes  and  coffee   tastings   Obtained  first  certified  Coffee  Master  recognition  in  district:  July  22,  2011;  conducted  a  coffee  tasting  for   twenty  district  managers  at  a  semi-­‐annual  meeting  on  November  29,  2011   Supervised  an  Ecosure  (health  inspection)  audit  independently  in  June  2011;  received  top  score  of  92.5%   Trained  and  supported  fifteen  shift  supervisors  in  the  Inventory  Management  System.  Promoted   communication  techniques  among  partners  and  ensured  Starbucks  standards  maintained       Las  Cruces  NM:  Assisted  manager  in  opening  new  location;  hosted  a  community  welcome  event   Participated  in  Starbucks  Shared  Planet  community  service  program-­‐donated  $1,000  to  the  “Toss  no  Mas”   project       New  Mexico  State  Public  Relations  Department  Las  Cruces  NM                                      August  2009-­‐May  2010   Intern  Projects:  The  RoundUP  newspaper:  created  marketing  plan  and  communicated  with  client  about   implementation  strategies;  administered  a  $3,000  budget   SUNTech-­‐solar  heating  and  water  company:  Created  promotional  plan  including  updating  company  website,   brochure,  and  radio  advertisement;  involved  in  client  presentation   Guerilla  Girls/Social  Justice  Symposium:  Prepared  press  releases;  contacted  media  outlets;  assisted   advertising  campaign  through  promoting  positive  image  of  client       Transferrable  Skills  Strong  organizational  and  communication  skills;  creative  and  innovative;  strong  work  ethic  with  an   emphasis  on  efficiency  and  attention  to  detail   Computer  skills:  Microsoft  Word,  Office,  Excel,  and  PowerPoint     Job  Related  Skills   Barista  Trainer  Certification                                                March  2011-­‐Present     Trained  fifty  partners  upon  completion  of  Barista  Training  Program:  March  14,  2011