SlideShare a Scribd company logo
‘PLEASE YOU DON’T BUY MY FASHION
ANYMORE….IGNORANT CUSTOMER’
STEFANO
GABBANA
Karim Fahmy - Brand Strategist
ONCE UPON A TIME I REALLY
LIKED DOLCE & GABBANA –
SO WHAT WENT WRONG?
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
THE PEOPLE $POKE &YOU LI$TENED
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
7
Karim Fahmy - Brand Strategist
Dolce & Gabanna’s multi cultural
targeting attempts & and lack of
consumer empathy/ understanding were
often met with controversy & back lash
Karim Fahmy - Brand Strategist
AFRICAN AMERICAN’S
Karim Fahmy - Brand Strategist
CHINESE / HONG KONG
Karim Fahmy - Brand Strategist
CHINESE / MAINLAND CHINA
Karim Fahmy - Brand Strategist
MUSLIM WOMEN
Karim Fahmy - Brand Strategist
LGBT COMMUNITY
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
D&G SALES DID DROP PROMPTING A
STRATEGY CHANGE IN 2017 – FOCUS
ON MILLENNIALS (VS. CORE TG)
Karim Fahmy - Brand Strategist
D&G 2017 PROFITS
MORE LINKED TO GLOBAL LUXURY MARKET
GROWTHVS. STRATEGY CHANGE
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
DOLCE & GABBANA
PANDER TO A YOUNGER GENERATION
Karim Fahmy - Brand Strategist
DOLCE & GABBANA
PANDER TO A YOUNGER GENERATION
Karim Fahmy - Brand Strategist
YET SEEM TO HAVE AVERY NARROW
UNDERSTANDING OF MILLENNIALS
AND EVEN MANAGE TO ANTAGONIZE
‘YOUR’ NEW TARGET
Karim Fahmy - Brand Strategist
Raury On His Dolce & Gabbana Runway Protest:" I Really Felt This
Mockery Of Boycotting”
The artist an anti-trump stance while modelling fir the fashion brand in
milan.
Karim Fahmy - Brand Strategist
D&G BACKLASH OVER CALLING
SELENA GOMEZ ‘UGLY’
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
BODY SHAMING IN A ‘BODY POSITIVE’
MILLENNIAL WORLD
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
YET OPTED THAT CARDI B
(EX. STRIPPER) IS A SUITABLE
BRAND AMBASSADOR
Karim Fahmy - Brand Strategist
EVEN DRESSING HER FOR THE NY FASHION WEEK
( WHERE SHE STARTED A FIGHT ,THREW HER SHOE
AND RIPPED HER DOLCE & GABBANA DRESS)
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
Karim Fahmy - Brand Strategist
3 FUNDAMENTAL FLAWS AND 2 WATCH OUT’S
WATCH-OUT
!  Under supporting their core
business & consumer in
terms of product offering and
communication
!  Questionable choice of
brand ambassadors vis-a-ve
brand essence/equity
FLAWS
!  Lack of ‘deep’ cultural &
multicultural understanding
!  Lack of consumer
empathy ;under estimating
the power that words,
personal opinion & social
media have on brand
perception ( and business)
!  A paradox between the brand
essence and brand designers/
guardians publicized opinions Karim Fahmy - Brand Strategist
DOLCE & GABBANA
NEED TO START BY
TRUTHFULLY
ANSWERING KEY
FUNDAMENTAL
QUESTIONS..
Karim Fahmy - Brand Strategist
Q)WHAT DOES DOLCE AND
GABBANA STAND FOR NOW
AND IS IT TRUE TO ITS STATED
‘BRAND ESSENCE’?
Karim Fahmy - Brand Strategist
Q)WHAT DOES DOLCE AND
GABBANAVALUE MORE NOW?
PURE FINANCIAL GAIN , EVEN IF
THAT MEANS SACRIFICING
LEGACY OR LEGACY WHILE
MAINTAINING HEALTHY PROFITS?
Karim Fahmy - Brand Strategist
Q)DOES DOLCE & GABBANA
NEED TO REVISIT ITS BRAND
ESSENCE AND FULLY
COMMIT TO WHAT IT 'NOW'
WANTS TO BE?
Karim Fahmy - Brand Strategist
Q) ARE STEFANO GABBANA &
DOMENICO DOLCE ‘THE
BRAND’? DO THEIR WORDS
SPEAK AND REPRESENT DOLCE
& GABBANA?
Karim Fahmy - Brand Strategist
THE ANSWERS WILL TAKE US
BACK TO BASICS TO ‘REALIGN’
THE BRAND WITH ITS DNA
AND WHAT IT WANTS TO BE
Karim Fahmy - Brand Strategist
IN THE MEANTIME – THE ONGOING
STRATEGY NEEDS TO BE RE VISITED -1
•  Be inclusive : do not alienate your core target
by focusing solely on millennials through brand
ambassadors , brand communication & catwalk
collections . Define your target through mindsets
and cultural connections that are true to the
brand’s essence/ DNA vs. simply demographics.
Karim Fahmy - Brand Strategist
IN THE MEANTIME – THE ONGOING
STRATEGY NEEDS TO BE RE VISITED-2
•  In-depth Research & local insights –
truly understand your core / broad ,
multicultural , cultural , geo graphical target.
Do not under estimate millennials and other
multi cultural segments through insights that
merely skim the surface and creating brand
communication / engagements based on
them
Karim Fahmy - Brand Strategist
IN THE MEANTIME – THE
ONGOING STRATEGY NEEDS TO
BE RE VISITED-3
•  Be authentic and loyal to your
target groups. Brands love loyal
customers and customers expect loyal
brands.Your perceived lack of authenticity
stems from an inability to truly understand
the target group / multicultural segments
and creating communication based on
superficial observations.‘Be Real’
Karim Fahmy - Brand Strategist
IN THE MEANTIME – THE ONGOING
STRATEGY NEEDS TO BE RE VISITED-4
•  ‘Loose lips sink ships’- This is ultimately
the brand that Stefano & Dominico created –
the intersection between brand owners and
‘the brand’ needs to be defined.This is
ultimately a business and the bottom line
counts – however, their words and actions also
do affect the bottom line, brand image and
brand equity. Karim Fahmy - Brand Strategist
•  Dolce and Gabbana had a great legacy and
product positioning – it would be a shame to
sell out / tarnish it purely for financial gain.
Maybe creating a line extension with a
different brand essence and target group is
the answer. Perhaps.
Karim Fahmy - Brand Strategist
ALL I KNOW IS THAT I MISS DOLCE
GABBANA SADLY I HAVE A FEELING I
KNOW WHAT STEFANO GABBANA
WOULD SAY ..
Karim Fahmy - Brand Strategist
THANK YOU
By: Karim Fahmy
Brand Strategist & Architect
Karim.a.m.fahmy@gmail.com
References shared separately
Karim Fahmy - Brand Strategist

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Story Telling Master Class - Jennifer Morilla
 

'Please you don't buy my fashion..ignorant customer'- Stefano Gabbana

  • 1. ‘PLEASE YOU DON’T BUY MY FASHION ANYMORE….IGNORANT CUSTOMER’ STEFANO GABBANA Karim Fahmy - Brand Strategist
  • 2. ONCE UPON A TIME I REALLY LIKED DOLCE & GABBANA – SO WHAT WENT WRONG? Karim Fahmy - Brand Strategist
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  • 5. THE PEOPLE $POKE &YOU LI$TENED Karim Fahmy - Brand Strategist
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  • 8. Dolce & Gabanna’s multi cultural targeting attempts & and lack of consumer empathy/ understanding were often met with controversy & back lash Karim Fahmy - Brand Strategist
  • 9. AFRICAN AMERICAN’S Karim Fahmy - Brand Strategist
  • 10. CHINESE / HONG KONG Karim Fahmy - Brand Strategist
  • 11. CHINESE / MAINLAND CHINA Karim Fahmy - Brand Strategist
  • 12. MUSLIM WOMEN Karim Fahmy - Brand Strategist
  • 13. LGBT COMMUNITY Karim Fahmy - Brand Strategist
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  • 15. D&G SALES DID DROP PROMPTING A STRATEGY CHANGE IN 2017 – FOCUS ON MILLENNIALS (VS. CORE TG) Karim Fahmy - Brand Strategist
  • 16. D&G 2017 PROFITS MORE LINKED TO GLOBAL LUXURY MARKET GROWTHVS. STRATEGY CHANGE Karim Fahmy - Brand Strategist
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  • 18. DOLCE & GABBANA PANDER TO A YOUNGER GENERATION Karim Fahmy - Brand Strategist
  • 19. DOLCE & GABBANA PANDER TO A YOUNGER GENERATION Karim Fahmy - Brand Strategist
  • 20. YET SEEM TO HAVE AVERY NARROW UNDERSTANDING OF MILLENNIALS AND EVEN MANAGE TO ANTAGONIZE ‘YOUR’ NEW TARGET Karim Fahmy - Brand Strategist
  • 21. Raury On His Dolce & Gabbana Runway Protest:" I Really Felt This Mockery Of Boycotting” The artist an anti-trump stance while modelling fir the fashion brand in milan. Karim Fahmy - Brand Strategist
  • 22. D&G BACKLASH OVER CALLING SELENA GOMEZ ‘UGLY’ Karim Fahmy - Brand Strategist
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  • 24. BODY SHAMING IN A ‘BODY POSITIVE’ MILLENNIAL WORLD Karim Fahmy - Brand Strategist
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  • 26. YET OPTED THAT CARDI B (EX. STRIPPER) IS A SUITABLE BRAND AMBASSADOR Karim Fahmy - Brand Strategist
  • 27. EVEN DRESSING HER FOR THE NY FASHION WEEK ( WHERE SHE STARTED A FIGHT ,THREW HER SHOE AND RIPPED HER DOLCE & GABBANA DRESS) Karim Fahmy - Brand Strategist
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  • 31. 3 FUNDAMENTAL FLAWS AND 2 WATCH OUT’S WATCH-OUT !  Under supporting their core business & consumer in terms of product offering and communication !  Questionable choice of brand ambassadors vis-a-ve brand essence/equity FLAWS !  Lack of ‘deep’ cultural & multicultural understanding !  Lack of consumer empathy ;under estimating the power that words, personal opinion & social media have on brand perception ( and business) !  A paradox between the brand essence and brand designers/ guardians publicized opinions Karim Fahmy - Brand Strategist
  • 32. DOLCE & GABBANA NEED TO START BY TRUTHFULLY ANSWERING KEY FUNDAMENTAL QUESTIONS.. Karim Fahmy - Brand Strategist
  • 33. Q)WHAT DOES DOLCE AND GABBANA STAND FOR NOW AND IS IT TRUE TO ITS STATED ‘BRAND ESSENCE’? Karim Fahmy - Brand Strategist
  • 34. Q)WHAT DOES DOLCE AND GABBANAVALUE MORE NOW? PURE FINANCIAL GAIN , EVEN IF THAT MEANS SACRIFICING LEGACY OR LEGACY WHILE MAINTAINING HEALTHY PROFITS? Karim Fahmy - Brand Strategist
  • 35. Q)DOES DOLCE & GABBANA NEED TO REVISIT ITS BRAND ESSENCE AND FULLY COMMIT TO WHAT IT 'NOW' WANTS TO BE? Karim Fahmy - Brand Strategist
  • 36. Q) ARE STEFANO GABBANA & DOMENICO DOLCE ‘THE BRAND’? DO THEIR WORDS SPEAK AND REPRESENT DOLCE & GABBANA? Karim Fahmy - Brand Strategist
  • 37. THE ANSWERS WILL TAKE US BACK TO BASICS TO ‘REALIGN’ THE BRAND WITH ITS DNA AND WHAT IT WANTS TO BE Karim Fahmy - Brand Strategist
  • 38. IN THE MEANTIME – THE ONGOING STRATEGY NEEDS TO BE RE VISITED -1 •  Be inclusive : do not alienate your core target by focusing solely on millennials through brand ambassadors , brand communication & catwalk collections . Define your target through mindsets and cultural connections that are true to the brand’s essence/ DNA vs. simply demographics. Karim Fahmy - Brand Strategist
  • 39. IN THE MEANTIME – THE ONGOING STRATEGY NEEDS TO BE RE VISITED-2 •  In-depth Research & local insights – truly understand your core / broad , multicultural , cultural , geo graphical target. Do not under estimate millennials and other multi cultural segments through insights that merely skim the surface and creating brand communication / engagements based on them Karim Fahmy - Brand Strategist
  • 40. IN THE MEANTIME – THE ONGOING STRATEGY NEEDS TO BE RE VISITED-3 •  Be authentic and loyal to your target groups. Brands love loyal customers and customers expect loyal brands.Your perceived lack of authenticity stems from an inability to truly understand the target group / multicultural segments and creating communication based on superficial observations.‘Be Real’ Karim Fahmy - Brand Strategist
  • 41. IN THE MEANTIME – THE ONGOING STRATEGY NEEDS TO BE RE VISITED-4 •  ‘Loose lips sink ships’- This is ultimately the brand that Stefano & Dominico created – the intersection between brand owners and ‘the brand’ needs to be defined.This is ultimately a business and the bottom line counts – however, their words and actions also do affect the bottom line, brand image and brand equity. Karim Fahmy - Brand Strategist
  • 42. •  Dolce and Gabbana had a great legacy and product positioning – it would be a shame to sell out / tarnish it purely for financial gain. Maybe creating a line extension with a different brand essence and target group is the answer. Perhaps. Karim Fahmy - Brand Strategist
  • 43. ALL I KNOW IS THAT I MISS DOLCE GABBANA SADLY I HAVE A FEELING I KNOW WHAT STEFANO GABBANA WOULD SAY .. Karim Fahmy - Brand Strategist
  • 44. THANK YOU By: Karim Fahmy Brand Strategist & Architect Karim.a.m.fahmy@gmail.com References shared separately Karim Fahmy - Brand Strategist