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NTEN NTC 2018 Practical Program Evaluation
- 1. PUTTING EASY-TO-USETECHNOLOGY AND REPORTING AT YOUR FINGERTIPS KAREN CRAMER & SEAN WILLIAMS APRIL 12, 2018 #18NTCEVALUATION PRACTICAL PROGRAM EVALUATION
- 2. 2 OUR MISSION TechBridge breaks the cycle of generational poverty through the innovative use of technology to transform nonprofit and community impact. WE DELIVER TECHNOLOGY To Nonprofits TO SCALE NONPROFITS Efficiently and Effectively TO ALLEVIATE POVERTY Through Community Impact
- 3. 3 HOUSEKEEPING COLLABORATION NOTES: HTTP://PO.ST/18NTCEVALUATION BOOKTIMEWITH KAREN AND SEAN: CALENDLY.COM/TECHBRIDGE/KARENANDSEAN
- 4. 4 WHOWE ARE 500+ 44 exceptional individuals united by a common passion dedicated volunteers 100corporate sponsors I <3 making IT for nonprofits… but I feel like my customers need so much more than a database to succeed. I <3 Data and Evaluation… And I know communities can’t transform without IT [sean][karen]
- 5. 5 THE PROCESS OF TRANSFORMING NONPROFITS Evaluating Four Key Factors PEOPLE Are you strapped for staff time? Do you rely heavily on volunteers? Do your people need to learn multiple disciplines and manage various parts of the organization? PROCESSES Most nonprofits lack clearly defined processes for core operations leading to redundant work and tasks taking more time than necessary. DATA How do you collect, manage, report, and analyze data? Are you capturing the right points? TECHNOLOGY Most nonprofits have outgrown their current technology and need an upgrade to allow their programs to run more efficiently.
- 6. 6 OPERATIONAL READINESS MODEL INNOVATE Diverse data collection, aggregation and sharing with internal and external sources. Advanced analytics to uncover causation, novel approaches and new programs. Operations is a thought leader in mission. Implementing a collective action model. SUSTAIN Operations sustain current programs and activities. Operations have difficulty adapting to new programs, changing needs and plans to grow. Manual data collection and reporting tasks leave little time for analytics. GROW Operations anticipates staff and mission needs and provides necessary support for new initiatives and programs. Real-time data is used to make decisions about programs. 47% of leaders believe technology operations are not ready to support organizational goals.
- 7. 7 WHAT WE DELIVER Nonprofit Transformation We are with you the whole way from strategic planning to operation management. Strategic Planning • Determine Strategic Goals • Assess Current Operations • DevelopTransformation Roadmap Outcomes Measurement • Define performance measurement and reporting • Analyze change effectiveness • Determine impact factors Solution Development • Design, develop and implement prioritized solutions as defined onTransformation Roadmap Operational Management • Define support and maintenance plan to ensure benefits of transformation
- 8. 8 LET’STALK • DATA CHALLENGES • PRACTICAL SOLUTIONS • INSIGHTS GAINED • DATA STRATEGYWORKSHOP
- 9. 9 DATA CHALLENGES: WHEN GOOD INTENTIONS MEET REALITY
- 10. 10 WHAT IF GRANT REPORTS CAME WITH AN EASY BUTTON?
- 11. 11 THEY ALMOST LOST EVERYTHING UNTILTHE DEVELOPMENT DIRECTOR SAVEDTHE DAY BY HIDING A $50,000 CHECK WHERE NO ONE WOULD FIND IT… THE ORGANIZATION’S PROGRAM EVALUATION PLAN . HAVEYOU HEARDTHE JOKE ABOUTTHE NONPROFIT THAT GOT ROBBED?
- 12. 12 GRANT REPORT DEADLINES? It took our team 80 hours of digging through data before we were able to answer a single additional question asked by our funder. -TechBridge Customer Keepin’ it Real TELL US HOW YOU REALLY FEEL
- 13. 13 GUIDESTAR MOVESTO MEASURE • Guidestar launches newest and highest profile tier, Platinum status, requires nonprofits to report measurable progress on key metrics. May 2016 • Guidestar publishes updated Common Results Catalog helping nonprofits identify key metrics in their field.July 2017 • Guidestar and Mission Measurement announces the Impact Genome Project offering nonprofits who complete the free IGP survey a profile badge. December 2017
- 15. 15 PUTYOURSELF IN MR. DOSSMAN’S SHOES Outputs Outcomes & Impact Thanks to Georgia Pacific’s $1 Million philanthropic investment, we helped our members of our community…. • Build 1,000 mentor/mentee matches • Train 500 new mentors • Conduct 50 workshops to help focus on healthy behavior • Facilitate mentors and mentees joining together for 5,000 lunches, 450 baseball games, and 300 movies Thanks to Georgia Pacific’s $1 Million philanthropic investment, we helped our members of our community…. • 99% of mentees graduated from High School on time • Achieved $1.25 million in community savings by reducing high school dropout rates by 10% • Generate $15 million in new revenue by graduating 650 students from STEM colleges.
- 16. techbridge.org QUESTIONTO AUDIENCE • What questions about your organization are you unable to answer because you don’t have the data on hand to do so? • How long does it take you to report to funders? • If we waved a magic wand what data and/or technology problems would be solved for your organization? • What data do other organizations have that would be helpful to the work that you do?
- 18. 18 WHAT IS A DATA STRATEGY?WHAT IS A DATA STRATEGY?
- 19. 19 STRATEGIC INITIATIVES 1 Transform local nonprofits’ ability to execute with direct and measurable improvements in impact 2 Integrate nonprofit systems with community-wide data aggregation and resource sharing platforms 3 Build community leadership, concentration of nonprofit customers, and raise local money in the communities with the most need and the resources to be self-sustaining 4 Implement global delivery model that is affordable and appropriate for nonprofits of any size DEFINE: STRATEGIC PLAN KPI: % TechBridge nonprofit partners who improve their operational readiness
- 20. 20 DEFINE:THEORY OF CHANGE Desired Result: Connect 50 million people KPIs: • % of TechBridge nonprofits who obtain innovation level of operational readiness • % TechBridge nonprofit partners who improve their operational readiness Desired Results
- 22. 22 MEASURE: KPI DEFINITION AND REPORTING STRATEGY For Each Outcome: • Define Terms • Calculation • Data input frequency, owner, method • Data reporting frequency, owner method • Data sources KPI: % TechBridge nonprofit partners who improve their operational readiness Calculation: # Nonprofits Improving Operational Readiness / Total # Nonprofit Partners
- 23. 23 MEASURE: SCORECARDS Who needs the data? • Monthly Scorecard: Communication to staff • Quarterly Scorecard: Communication to Board of Directors • Annual Scorecard: Communication to external stakeholders (funders, volunteers, etc.) KPI: % TechBridge nonprofit partners who improve their operational readiness Q: Which scorecard(s) would include TechBridge’s operational readiness KPI?
- 24. 24 MONITOR, INNOVATE, COMMUNICATE You have to have a big vision and take very small steps to get there. You have to be humble as you execute but visionary and gigantic in terms of your aspiration. In the Internet industry, it's not about grand innovation, it's about a lot of little innovations: every day, every week, every month, making something a little bit better. - Jason Calacanis (Founder, Weblogs, inc.) Produce PQI improvement report
- 25. 25 MONITOR, INNOVATE, COMMUNICATE: ANNUAL REPORT Source: Annual Scorecard
- 26. 26 HOW NONPROFITS GETTHERE 1Q 1Q 3Q 4Q 1Q 2Q Develop a Data Strategy Program Management System Needs Analysis Automated reporting defined by data strategy Implement new program management solution 2018 2019 Migrate to SharePoint and Office 365 Decommission Server 1. Plan ahead and execute quick wins 2. Achieve Savings 3. Define and Operationalize Metrics 4. Innovate Programming
- 27. 27 INSIGHTS GAINED: STORIES OF SUCCESS FROM THE FRONT LINES OF POVERTY
- 28. 28 GOOD SAMARITAN GWINNETT SUCCESS STORY TechBridge helped Good Samaritan Gwinnett to define and implement their data strategy. Good Sam was able to receive funding by demonstrating the cost savings to the community of reducing inappropriate ER utilization.The additional funding earned enabled Good Samaritan Gwinnett to implement a new donor management system to fundraise more efficiently and effectively. UTILIZING A DATA STRATEGYTO BETTER DEMONSTRATE THE IMPACT ON THE COMMUNITY IMPROVED EFFICIENCY AND EFFECTIVENESS WITH FUNDRAISING.
- 29. 29 ATLANTA MISSION GEORGIA SUCCESS STORY TechBridge created a new intake and case management system that empowers Atlanta Mission’s efforts to reduce homelessness by gathering better data on incoming client’s circumstances and needs, designing a tailored path for the client that maximizes their chances for a better life, and tracking client progress through key indicators and adapt based on client progress or challenges. EXPANSION OF A NONPROFIT’S ABILITYTO EVALUATE DATA, MAKING INNOVATION AND GREATER IMPACT POSSIBLE
- 31. The image part with relationship ID rId2 was not found in the file. OURVISION FOR POVERTY ALLEVIATION DATA Collect more meaningful data with better accuracy by improving capacity for front-line nonprofits and service providers INSIGHT Aggregate community data; analyze causation, trends and efficacy; and share insights with service providers, advocates and residents. RESOURCES Allocate goods, services and funding more efficiently and timely to the programs critical in reducing resident poverty. A United States that is able to measurably alleviate poverty, within select communities, by enabling the nonprofit ecosystem to:
- 32. The image part with relationship ID rId2 was not found in the file. SUCCESS REQUIRES A COLLECTIVE APPROACH SURVIVAL Coordination of neighborhood shelters, food pantries, clinics and emergency assistance providers to ensure at-risk children receive life- saving resources. STABILITY Foster stable environments for local children by mapping needs and threats to mentorship, justice, and extracurricular programs. SUCCESS Build high-value skills, successful behaviors, and financial acumen. Secure employment with leading firms for middle-class jobs.
- 33. BUILDING COMMUNITY COLLABORATION • Neighborhood or cause • Partner agencies and sponsors • Community champion as convener • Improve capacity and sharing • Establish community dashboards • Perform and share analytics • Allocate resources • Map outputs and outcomes to community metrics • Assess breadth of services and gaps • Determine capacity needs • Convene partners and stakeholders • Catalog programs and resources • Gather metrics and outcomes Identify Explore Plan Coordinate
- 34. 10 MILLION POUNDS OF NEW FOOD WILL BE DISTRIBUTED TO MORE THAN 40 LOCAL FOOD PROGRAMS IN 11 UNDERSERVED NEIGHBOR- HOODS ANNUALLY NEW YORK CITY SUCCESS STORY: SERVICE COORDINATION IN ACTION 1.37 million NewYorkers were food insecure during 2014 according to USDA statistics.TechBridge created a data-sharing system and community portal allowing all participating nonprofit and governmental organizations to see food pantry allocations, actual food supply, and neighborhood-level service statistics for the 900 food pantries across the five boroughs of NewYork City.
- 36. Karen Cramer and SeanWilliams kcramer@techbridge.org | swilliams@techbridge.org Thanks for joining us today and please remember to fill out your session specific survey!