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Rocking the World of Big Data at Centrica

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Rocking the World of Big Data at Centrica

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Rocking the World of Big Data at Centrica

  1. 1. ROCKING THE WORLD OF BIG DATA AT CENTRICA Reuben Banga Big Data Infrastructure & Operations Manager
  2. 2. 2 BIG DATA – TIME FOR CHANGE? “Change has a considerable impact on the human mind To the fearful it is threatening because it means things may get worse To the hopeful it is encouraging because things may get better To the confident it is inspiring because the challenge exists to make things better” - Whitney Young Rocking the World of Big Data at Centrica
  3. 3. 3 LIVING IN A NEW AGE?  The Millennial Generation • Highly educated • Self-confident • Technologically savvy • Ambitious • Connected  Acceleration in Societal change • Social Media • Smartphones • Mobile Computing • New Technology  Instant gratification – Netflix, Sky, Amazon, Apple, Spotify  Hard to please – spoilt for choice Rocking the World of Big Data at Centrica
  4. 4. 4 CENTRICA – ABOUT US “We are an energy and services company. Everything we do is focused on satisfying the changing needs of our customers” Rocking the World of Big Data at Centrica
  5. 5. 5 Rocking the World of Big Data at Centrica CENTRICA – KEY FIGURES  Multinational Utility Company  FTSE 100 Company  £28 Billion Revenue  £1.5 Billion Operating Profit  28 Million Customer Accounts  38,000 Employees Worldwide
  6. 6. 6 CENTRICA – OUR BRANDS Rocking the World of Big Data at Centrica
  7. 7. 7 CENTRICA - BRITISH GAS  UK’s leading energy and home services provider  More than 11 million homes and businesses choose British Gas and depend on us to meet their energy needs  National network of trusted British Gas engineers  Developed innovations – Hive App - Honeycomb IoT Platform  Smart metering to all our customers by 2020 Rocking the World of Big Data at Centrica
  8. 8. 8 SMART METERING Rocking the World of Big Data at Centrica
  9. 9. 9 BRITISH GAS – INFORMATION SYSTEMS  Provides application development, design, physical infrastructure and architecture for entire organization  Impacts Centrica at every level  Our innovations make our customers lives simpler  Led Big Data (Hadoop) innovation in British Gas Rocking the World of Big Data at Centrica
  10. 10. 10 BACKGROUND – WHY DO THIS? “You have to think of how the traditional SQL-based answers can’t really cope with joining the structured and unstructured data together for a unified view of your customers. In this new paradigm of IoT [Internet of Things] and devices you need to go beyond that.” - Daljit Rehal, Strategic Systems Director Rocking the World of Big Data at Centrica
  11. 11. 11 BACKGROUND – WHY DO THIS?  Creation of a single view of a customer  High costs for development and infrastructure in upgrading existing platforms to host more data and alleviate bottlenecks  Data loading issues from source into underlying data analytics, MI and reporting platforms  Turnaround time and cost for delivering new data to the business was high  System landscape was complicated and could not sustainably integrate and exploit new and growing data volumes Rocking the World of Big Data at Centrica
  12. 12. 12 Slide 12 BACKGROUND – COMPLICATED ESTATE?
  13. 13. 13 IN THE BEGINNING… Rocking the World of Big Data at Centrica Nod e Nod e Nod e Nod e Nod e Nod e Nod e Nod e Nod e Nod e
  14. 14. 14 IT DOESN’T GET MUCH SEXIER THAN THIS….DOES IT? Rocking the World of Big Data at Centrica
  15. 15. 15 WHY HORTONWORKS?  100% Open Source commitment  Relationship / Partnership  Strong alliances with our strategic partners, such as SAP / HP  Open, Honest, Flexible Culture  Value Rocking the World of Big Data at Centrica
  16. 16. 16 HADOOP (HDP) IT’S A MATURE TECHNOLOGY  Operational BAU for 18 months +  Large user community  Variety of use cases  Successful platform migrations & upgrades  Vendor relationships progressed/partnerships  HDF – use cases Rocking the World of Big Data at Centrica
  17. 17. 17 How well did we do? Rocking the World of Big Data at Centrica
  18. 18. 18 TYPICAL BILL – BEFORE Rocking the World of Big Data at Centrica
  19. 19. 19 SMART ENERGY REPORT – AFTER Rocking the World of Big Data at Centrica
  20. 20. 20 ENGINEERS VIEW BEFORE Rocking the World of Big Data at Centrica
  21. 21. 21 ENGINEERS VIEW NOW Rocking the World of Big Data at Centrica
  22. 22. 22 ENGINEERS VIEW NOW Rocking the World of Big Data at Centrica Engineers can see what complaints have gone before them to drive excellent and focussed service And engineers can now generate immediate leads based on discussions with the customers
  23. 23. 23 DASHBOARDS – BROKEN PROMISE Rocking the World of Big Data at Centrica
  24. 24. 24 DASHBOARD – SMART METER INSTALL Rocking the World of Big Data at Centrica
  25. 25. 25 EXAMPLE CUSTOMER TESTIMONIALS  MI all in one place. Will help ensure our customers have an amazing experience when they call BGSM – Central Hub Expert  Has given us the capability to profile & visualise over 1 years’ worth of Half Hourly energy usage from the UK view right down to individual meter points - Senior Commercial Manager (Analytics)  This report has delivered a view of our smart appointment channels that we simply didn’t have before. We can see each day & each hour how we are performing and adjust our strategy accordingly. - Customer Experience Manager  Removed 3 databases, 5 reports and delivered a single view of the truth for BGSM field KPI’s – simplifying our MI estate for maintenance and for our customer – Smart MI business partner Rocking the World of Big Data at Centrica
  26. 26. 26 AWARD WINNING Rocking the World of Big Data at Centrica
  27. 27. 27 HOW DO WE DO BIG DATA?  Agile  Continuous Integration  Continuous Testing  Continuous Delivery  DevOps Rocking the World of Big Data at Centrica
  28. 28. 28 DEVOPS – WHAT IS IT?  It’s a Methodology?  It’s a Culture?  It’s a Movement?  It’s a Practice?  It’s a Salary Bracket?  It’s like true love, you’ll just know? Rocking the World of Big Data at Centrica
  29. 29. 29 DEVOPS – THE EQUATION DevOps = Time Efficiency Rocking the World of Big Data at Centrica ò
  30. 30. 30 FUTURE  Success breeds success  Collaboration across our brands  Cloud  Physical Data Centre's  Stretch & Offload  Manage cost Rocking the World of Big Data at Centrica
  31. 31. 31 THE SECRET TO OUR SUCCESS The data strategy was driven from C-Level with strong leadership and vision from the Strategic Director. Big Data is not only a technological revolution it’s an organization and cultural challenge. To ensure success you need to challenge the status-quo and inspire people to do things better Rocking the World of Big Data at Centrica
  32. 32. 32 BIG DATA – ARE YOU READY FOR THE CHALLENGE? “Change has a considerable impact on the human mind To the fearful it is threatening because it means things may get worse To the hopeful it is encouraging because things may get better To the confident it is inspiring because the challenge exists to make things better” - Whitney Young Rocking the World of Big Data at Centrica

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