1.
​Justice A. Brown
2226 Penn Ave N, Minneapolis, MN 55411
763‑600‑9733, JusticeBrown.612@gmail.com
Objective
To find part‑time or full‑time work in the field of customer service.
Education
HIGH SCHOOL DIPLOMA | JUNE 2011 | PATRICK HENRY HIGH SCHOOL
Department: Engineering
Related coursework: Mathematics & Sciences
Skills & Abilities
ADVISING
As an advisor for the New Hope YMCA Member Services Team since November 2012, I have been in a position to
analyze, recommend, and adjust processes for operations in a customer service setting. I have taken up advisory roles
since my data entry days at the North Community YMCA in 2011, implementing and overseeing procedures followed by
staff across multiple departments to improve data collection.
SALES
Since my earliest days in customer service I have offered assistance in finding the best possible options for
customers. This includes selling programming and memberships, as well as helping those in need to apply for financial
aid. I would comfortably say that I have encountered all aspects of sales, including scheduling appointments and meeting
quotas.
COMMUNICATION
In an advisory role, I have been responsible for communicating policies and procedures with service and
program staff. Being a lead at the desk puts me in a position to communicate many changes in the facility with our
customers, as well as communicating the needs of our customers with those in director and coordinator positions.
LEADERSHIP
I have always believed in leading by example, striving my hardest to produce quality results. This is easier to do
with a small team, however it is still possible with a larger team. By influencing a few key people, I have observed that the
influence of one can spread thoroughly.
Experience
MEMBER SERVICE ADVISOR | YMCA OF THE GREATER TWIN CITIES | NOVEMBER 2012 ­ PRESENT
Lead staff at the Member Service Desk, providing an example to Service Staff and assisting the Member Service Director in
retention, timeliness, and consistency. Answer any sales‑related questions and sell memberships in absence of sales team.
Working in volume with paperwork to ensure accuracy.
MEMBER SERVICE STAFF | YMCA OF THE GREATER TWIN CITIES | SEPTEMBER 2011 – JUNE 2013
Helped answer general questions for customers, pointing them to the proper person when questions couldn’t be
answered. Helped guide traffic at desk and supported lead staff when possible. Also took up available projects, taking lead
on data entry and other undesirable aspects of the job.
DRIVER | JIMMY JOHNS| MAY 2013 – AUGUST 2013
Delivered orders from Jimmy Johns Gourmet Sub Shop to homes and businesses. Also assisted in store with sandwich
preparation, cashiering, inventory, and store maintenance. Took orders over the phone and helped direct other drivers to
their locations.
5 things I bring to the workplace: ​Proactivity; Accuracy; Logic; Organization; Quality Results.