Personal Information
Organization / Workplace
Within 23 wards, Tokyo, Japan Japan
Occupation
Chief Revenue Officer
Industry
Technology / Software / Internet
About
Working for transforming customer experience into enterprise's healthy growth over 15 years.
[Specialties/Experience]
Customer service technology and design with interaction (voice and various digital channels) as customer journey.
[Value]
Business and IT design and consultation for customer service.
Public speaking and evangelize for customer service trend and technology.
Planning and business development for innovative customer experience.
Roll-out product/solution to Japan/Asia market.
Presentations
(9)Likes
(18)チャットボットのUXと、導入現場のリアル(第2版)
Yoshiki Hayama
•
5 years ago
What the heck is Product-led Growth?
OpenView
•
5 years ago
8 Ways to Personalize Your App (in Under 30 Minutes)
Localytics
•
8 years ago
最新事例にみるサービスデザインという新潮流(I・CON2014)
IMJ Corporation
•
9 years ago
組織とサービスデザインーサービスを基点とした2つのユーザー体験を考える
Kazumichi (Mario) Sakata
•
9 years ago
The Alliance: A Visual Summary
Reid Hoffman
•
9 years ago
Salesforce x pepper in English
Akihiro Iwaya
•
8 years ago
カスタマーサポートのことは嫌いでも、カスタマーサクセスは嫌いにならないでください
Takaaki Umada
•
8 years ago
見やすいプレゼン資料の作り方 - リニューアル増量版
MOCKS | Yuta Morishige
•
9 years ago
75 Customer Service Facts, Quotes & Statistics
Help Scout
•
11 years ago
ポストPC時代の顧客サポートを考える
武 河野
•
9 years ago
Midwest UX '12: Mapping the Experience
Chris Risdon
•
11 years ago
Growth hacking - Coworking Tec
Ulises Bailon Growth Hacker Consultant
•
9 years ago
on Service Design
Patrick Quattlebaum
•
11 years ago
Top 10 Customer Experience Trends of 2014
Dialogue Marketing
•
10 years ago
2011 Customer Experience Impact Report
RightNow Technologies
•
12 years ago
最愛志向のコミュニケーション戦略 ver1.2
武 河野
•
11 years ago
最愛志向のコミュニケーション戦略
武 河野
•
12 years ago
Personal Information
Organization / Workplace
Within 23 wards, Tokyo, Japan Japan
Occupation
Chief Revenue Officer
Industry
Technology / Software / Internet
About
Working for transforming customer experience into enterprise's healthy growth over 15 years.
[Specialties/Experience]
Customer service technology and design with interaction (voice and various digital channels) as customer journey.
[Value]
Business and IT design and consultation for customer service.
Public speaking and evangelize for customer service trend and technology.
Planning and business development for innovative customer experience.
Roll-out product/solution to Japan/Asia market.