Designing organizational change

Designing
organizational
change
WORKSHOP
Hosts:
Juho Paasonen,
Rina Sirén, Mika
Rytkönen
PUBLIC Miltton Phenomenal 2023

Experiment
Change is daring to…
Dream Feel

Dare to…
Dream

Together exploring what this
means for our company
2
New ways to strategize
Equip our people with
forward thinking capacity
1
Align on direction and how
we will act on our opportunity
3
• Global new context and
scenarios
• Market and supply chain
turbulence
• Shifting customer needs and
consumer behaviour
• Legislation & regulation
• AI and technology
• Need to improve performance
Equip our people with
forward thinking capacity
1
Together exploring what this
means for our company
2
Opportunity area
identification
Align on direction and how
we will act on our opportunity
3
Ambition and
positioning
Purpose
Change &
structure

Strategy by doing and learning
Do
Think
Think, Do,
Learn
or

Strategy by doing and learning
Think
Do
or
Think, Do, Learn

Strong Purpose as the North Star
Purpose
Why we exist in the
world and how we
create value for our
stakeholders and to
the society at large?
Mission
Our long-term and
unchanged
business agenda?
Vision
What do we want to
achieve as a company?
Strategy
How do we reach
the vision?

Strategy
How do we reach
the vision?
Purpose
Why we exist in the
world and how we
stakeholders and to

Purpose
Why we exist in the
world and how we
stakeholders and to

Purpose is at the core of the strategy when it…
Opens new
growth
opportunities
(linear and non-
linear)
Supports growth
and profitability
of the current
business
Significantly
influences
strategic
decisions and
investment
choices
Shapes the core
value
proposition
Affects the
design of
organizational
capabilities
Is on the
leadership
agenda in every
meeting
Creates
excitement and
inspiration
Affects the
design of
organizational
capabilities

Dare to…
Feel

What implications does this have for the people?
Do
Think
Think
Do
Think, Do,
Learn
Think, Do, Learn
vs
vs

What implications does this have for the leaders?
Do
Think
Think
Do
Think, Do,
Learn
Think, Do, Learn
vs
vs

What about this?
Opens new
growth
opportunities
(linear and non-
linear)
Supports growth
and profitability
of the current
business
Significantly
influences
strategic
decisions and
investment
choices
Shapes the core
value
proposition
Affects the
design of
organizational
capabilities
Is on the
leadership
agenda in every
meeting
Creates
excitement and
inspiration

Emotional agency is the
(self-) leadership capacity to
understand and wisely
influence our own and others’
emotions.

“The 7 set”
What everyone wants and needs
Away
Threat
Toward
Reward
Interest
Understanding
Appreciation
Fairness
Control (Autonomy)
Progress
Purpose

Leading
change is very
much about
leading emotions

Confusion
Curiosity Surprise
Leading
Emotions

Disappointment
Anxiety Regret
Schadenfreude
Overwhelm
Boredom
Sadness
Anger Frustration
Disgust
Contempt
Guilt
Shame
Envy
Fear
Arrogance Leading
Emotions

Amusement
Joy of
exceeding
yourself
Pride Gratitude
Elevation Admiration
Inspiration
Enthusiasm
Pride in
others
success
Emotions
arising
through
senses
Relief
Hope
Joy
Contentment
Compassion
Awe /
Wow!
Trust
Love
Leading
Emotions

Emotions are
Data &
Energy

Dare to…
Experiment

Experiment
Be curious

Organizational Design
is using that curiosity and
experimentation for structures
and change management.

&Empathy
Excel
You will
need
both!

Change is…
Mindset Construct Tools

Change is…
Mindset
Why?
Construct
What?
Tools
How?

prime example
Pictures by Dall-E
Budget business hotels in need of a new direction

1. Rewrite the Purpose (vision)
2. Co-create the scaffolding
3. Engage everyone with the shifted reality

prime example
This is where
we are today
This is our
shared vision

prime example
Today Goal
mindset
construct
tools
Purpose Goal setting
Structure and roles
Ways of working
Customer journeys
Culture
Daily tools & practices
Processes
Rewarding

The plan only has two steps
that are gates: purpose and
goals. Everything else you can
slice into bite-sized experiments
(even org charts!).

Never: ”Here it is.”
Always:
”How might we…?”

Positive ripples into
more positive!

Employee
journey
Customer
journey
Keep track of
the change
with journey
thinking

Designing change is
rooting yourself to the positive
or negative effects your actions
have on people and their
emotions.

Bite-sized
experiments
Change is…
Strategy by
doing and
learning
Emotions as
data & energy

Did we activate your brain to dare something new?
Here’s how we can help at Miltton...
• Analyzing global scenarios and
calibrating the strategy
• Equipping the organization with
forward thinking capabilities
• Defining a strong Purpose to
guide the way
• Innovating growth with strategy
by doing -methodologies
Purpose-driven strategy
When the new strategy / values /
purpose / code of conduct /
sustainability strategy / brand / you
name it needs to actually turn into
everyday behavior
When a planned or sudden
change/transformation happens
When there is a desire to strengthen
culture, leadership, self-leadership,
communication, collaboration and
sensemaking capabilities
We offer:
- Leadership development programs
- Culture development programs
- One-on-one coaching
- Personality assessments
Leadership development
Organizational design is using a
human-first approach to difficult
transitions in today's societal turmoil.
It's a combination of tools to build
deep empathy with the people in your
teams, your customers, and your
stakeholders, and to experiment with
structures, roles and processes to
optimize the happiness and
engagement in the complex system
that's your organization.
Organizational Design
Business anthropology can be used
as an analysis tool, to analyse what
kind of cultural barriers or drivers
there are in the culture of an
organisation, or how the socio-cultural
environment impacts your business.
Business anthropological lens helps in
creating empathy and deep
understanding of people.
Business Anthropology

…we’re happy to help!
If you want to know more…
THANK YOU!
Rina Sirén
Senior Leadership Coach
and Advisor
rina.siren@miltton.com
Mika Rytkönen
Strategy Advisor
mika.rytkonen@miltton.com
Juho Paasonen
Director, Design
juho.paasonen@miltton.com

Designing organizational change

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