1. My Journey
BY JUHI SONDHI

2. Delegation
Triggers – “My light bulb moment!”
Feedback from coach
Self reflection
PFP – EK 725 DXB-DAR (06/06/15)
Goals – To Do List
To be able to delegate tasks effectively
Stop micro managing and give myself time to perform relevant
tasks
Trusting my team members

3. Delegation – My Journey!
PSP Flight
feedback (PFP)
Research
•Online
material
Self
Assessment
Development
Plans and
Reflections
Learning
Outcomes

4. Delegation – Game plan!
Self Assessment tests
Attended workshop on Leadership with Jack Black
E-Learnings
 Coaching sessions from coach Mechelle on delegation

5. R
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Why can’t I Delegate?
Can’t Delegate
because
Too busy
Won’t trust
Poor AbilityFeeling Guilty
They may be
better
Only you can
do it
Ref Doc : How to successfully
delegate by
Paul Newton (Bookboon) pg11

6. R
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The only “I” can do it syndrome
Resist Delegating
Prevent employees from making decisions
Revoke tasks after they have been assigned
Avoid letting employees work independently
Ref Doc : “Avoiding Micromanagement” by Elizabeth Eyre

7. Digging Deeper!!!
STEP 1
Delegation
STEP 2
Micro -
management
STEP 3
Trust

8. R
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5 Steps to Delegation
Be Clear &
Concise
Grant the
Necessary
Authority
Get Buy In
Monitor
Progress
Comment
When
Necessary
Ref Doc : “5 Steps Of Delegating Wisely” by Peter Economy
EK 418 – BKK-SYD-CHC – E-mail for SFS Fares Lteif

9. R
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Test Outcome!
Pre test in 1st month of purser pool – 57 Post test in 6th month of purser - 35

10. Learning Outcomes
Builds trust amongst teams
and increases more
productivity
Develops skills and empowers
team members
Increased customer
interaction and assists in
performance management
Leadership is the art of getting
someone else to do something you
want done because he wants to do it

11. Feedback

12. Receiving & Giving Feedback
Triggers – “My light bulb moment!”
Psychometric Test (MBTI) – “I take criticism personally”
(receiving feedback) and “Get over involved in other peoples
problems” (giving feedback)
Self reflection
Goals – To Do List
To accept feedback be it positive or developmental
Giving unbiased and clear feedback

13. Giving & Receiving Feedback –
My Journey!
MBTI/
Self Reflection
Research
•Online
material
Self
Assessment
Development
Plans and
Reflections
Learning
Outcomes

14. Online Research
 Attended Workshop on Advanced Coaching & Feedback
Onboard surveys/ RAG Feedback
E-learnings
Self Assessment tests
Seek coaching from coach
Mechelle Lewis-Downer
Receiving & Giving feedback –
Game plan!

15. R
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Receiving Feedback
Practice active
listening
Never argue; just
say thanks
Evaluate it,
slowly
Be mindful

16. R
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Giving Feedback
Choose an appropriate time and place
Balance the positive and developmental feedback
Describe the observation specifically
Involve the individual in the solution
Establish a follow-up expectation

17. Learning Outcome
Comfortable with receiving
developmental feedback and
following up on it
Able to give specific, timely and
observed feedback to my team

18. THANKYOU!