1. Judith Renee Thurman
166 Royal Arms Lane
Elkton, Ky. 42220
Phone: 606-278-3217
Email: judiththurman22@yahoo.com
Qualifications and Skills:
• 3+ years of Customer Service
• 3+ years of Handling heavy call volumes
• 3+ years in a Call Center Environment
• 3+years of Entering Data
• Multi tasking
• Time Management
• Prioritizing
• Detail Orientated
• DE-Escalating angry customers
• Microsoft Office
• Typing
• Phone
• Communication
• Computer
• Problem Solving
Work Experience:
Quality Resources 05/2012 - 08/2012
I was a telemarketer. At Quality Resources we sold value packages to customers who made
purchases with one of our affiliates.
Consumer Energy Solutions 10/2012 – 1/2013
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.
First Energy Solutions 2/2013 – 5/2013
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.
Consumer Sales Solutions 6/2013 – 9/2013
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.
AGR Group 9/2013 – 1/2014
We offered lower rates to customers for their Gas and Electric bills,handled complaints and
transferred calls to upper management and/or other departments.

2. Suntec 7/2014 – 9/2014
We offered a government program that helps homeowners between the ages of 18 and 75 get solar
panels installed in their homes.
United Taxi 9/2014 – 11/2014
For United Taxi I took calls along with the customers information and address to send a cab out to
their location as well as transferring calls to upper management and taking complaints.
Pizza Hut 1/2015 – 2/2015
I took pizza orders,handled calls and waited tables.
Patriot Industries 3/2015 – 5/2015
I sewed material needs for the Military such as ammunition holders,belts and clothes.
Education
Everest University