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7 Pillars Of Customer Service

This presentation teaches some basic components of building a world class customer service organization

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7 Pillars of Customer Service,[object Object],Presented By: Sales Progress,[object Object]
INTRODUCTION:,[object Object],Wowing the customer builds the organization’s reputation and overall brand. Employees will not always understand this; therefore, it is IMPERATIVE that management challenges employees and coaches them to a level beyond what they’re willing to do. ,[object Object]
Research,[object Object],	90 % of machine manufacturers said in order to defend against low cost competitors a greater percentage of their revenues must come from services; therefore, the way they service their clients is critical to their long-term success,[object Object],- Industry Week,[object Object]
Research,[object Object],	If you can prevent 5% of your customers from leaving you can increase your bottom line profit by 25 – 95%,[object Object],- Harvard Business Review,[object Object]
Research,[object Object],The average American business loses 15% of its customer base each year.,[object Object],68% of customers who stop buying from one business and go to another will do so due to poor or indifferent service.,[object Object],82 % go somewhere else because of a specific customer service issue,[object Object],US News and World Report,[object Object]
Are You Convinced Yet?,[object Object]

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