Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

1. Facebook Customer Service Phone Number 24/7
Joseph Cotten • September 30, 2021
But if you hit 1 for customer service? The recording will direct you to click the word
"Help," saying that it's "found at the bottom of any Facebook page." Here's the thing:
it isn't. In fact, if you're on your main Facebook feed, there is no "bottom" of the page.
Here are a few things you can do instead.
Contact Facebook customer support
If you want to contact Facebook, you'll first need to log into your account. Then look up
at the top right corner of the screen. There, you'll see a little question mark inside a
dark circle. Click it, then from the dropdown menu, select "Report a Problem."
Another menu will pop up that features four clickable options. These are:
If you are reporting hate speech or a problem with your account like, say, difficulty
uploading photos, you'll know where to go. ("Abusive Content" for the hate,
"Something Isn't Working" for the upload issue, e.g.). But for more general customer
service inquiries Facebook is rather inscrutable.
You can try sending a message through the "General Feedback" link, but the company
makes it clear that won't necessarily get you a reply, stating: "Though we can't review
and respond to every submission, we do use feedback like yours to improve the
Facebook experience for everyone."
General Feedback
•
Payment Issue
•
Something Isn't Working
•
Abusive Content
•

2. Your best bet may be to do an end run around the folks from Facebook itself, and
instead go to the Help Community and ask other platform users like yourself.
Ask the Facebook Help Community a question
From any Facebook page, again click that question mark at the top right of the page. At
the top of the dropdown menu you'll see the words "Help Center." Click there.
On the Help Center page, scroll down as far as you can. On the left near the bottom of
the page, click "Visit Help Community."
You will be taken to a page where lots of questions have already been answered, but
where you can also post your own question. At the top right of the Help Community
page is a gray box with the words "Ask a Question."
Hit that link. On the next page, choose the right Topic and Subtopic, then type your
question. Now it's time for some waiting. Regardless of where you posted your query,
you can go to your "Support Inbox'' from the menu that drops down from that same
question mark to see if anyone, be it a helpful community member or actual staffer, has
decided to give you a hand.
Contact Facebook via other social media platforms
Another way to attempt to connect with Facebook is to reach out to them through or
mention them on another social media platform. You can send a direct message to FB
via Twitter or use their @Facebook Twitter account in a Tweet you post. If it gets
enough traction, they will likely see it.
So too can you approach via Instagram, including Facebook in a post, but unless you
get a lot of love on that snap, chances are you're better back on the Facebook
customer service.

3. PDFmyURL.com - convert URLs, web pages or even full websites to PDF online. Easy API for developers!