1. JosephS. Bacani
10 Hercules St.,Airmen’s Village,Pulang Lupa Dos, Las Piñas City *09174866664 * jobacs_1988@yahoo.com
Professional Profile
 Business Analyst with3 years ofexperience creating functionaldocuments and requirements traceability matrix, executing system andintegration
testing,preparing and conducting UATpresentation to Clients, and maintaining projects.
 L2 ProductionSupportwith 2 years ofexperience creating how todocuments (fixlogs),application monitoring,receiving L1tickets and escalations,
 Possess comprehensiveknowledgeofMicrosoft Word,Excel,Powerpoints,Outlook,VisioandHexawise.
 Honed projectdeployment procedures,identifiedtestiterations for automation,regression test suite, saving $9000in totalannually.
Professional Experience
ACCENTURE INC. (FINANCIAL SERVICE), MCKINLEY HILL, TAGUIG CITY
SENIOR BUSINESS ANALYST, OCT 2013 –PRESENT
 Business Analyst Associate(ESI)
 Analyze requirements providedby BSAmaking sure it conforms to standard ofthecompany.
 Creates Functional documents,testscripts using hexawise, day-to-day test schedule, system test validation (STV) validation and user acceptance
testing presentation.
 Converts processes intodiagrams.
 Uses requirements traceability matrix(RTM) to ensurethatall requirements are tested.
 Audits deliverables to check theconformity with the complianceofthecompany.
 Provides end-to-endsupport oftheprojects andcreates documents that theuser needs.
 Identify, justify, define, implement and reviewbusiness improvements initiatives inconjunction with the development.
 Communicate effectively with the team andbusiness stakeholders andact as liaison between onshorecounterpartand thedevelopmentteam.
ACCENTURE INC. (FINANCIAL SERVICE), UBP, ORTIGAS
L2 PRODUCTION SUPPORT, SEPT 2011 – SEPT 2013
 Provides support under Operational Risk andControlApplications.
 ApplicationMonitoring: Helps out Level-1 during alert flood (AlertMonitoring Tool).
 Provide assistance,conduct ticketreview, answer inquiries fromL1on howthey can continueto solve their ticket
 Create documentation (fixlogs) and explaining the documents toL2 teamandto L1.
 Sends announcement to users and business units during production outage.
 Gathering all relevant teams ina conferencecallwhen there is an outage.
 Examines persistent issues and raisethese totheL3teamfor them tocheck andsuggest solutions.
 Possess knowledgeofServiceNow.
Education
SAINT LOUIS UNIVERSITY, BAGUIO CITY, BENGUET
BACHELOR OF SCIENCE IN ELECTRONICS AND COMMUNICATION ENGINEERING
 GPA: 2.5/3.0
 Knowledgeable in basicsoftwaresuchas Eagle,Electronics Workbench andMultitism
 OJT at NationalTelecommunication Commission
 Seminars taken: Cloud Computing, Digital Cordless Telephony, InternetProtocolTelevision
Additional Skills
 Business Continuity ManagementCoordinator
 Floor Marshal
 Proficient inMicrosoft Office(Word, Excel,PowerPoint, Visio, Skype for Business)
 Proficient inHexawise