1. Jordan T. Hicks
1819 47th Avenue
San Francisco, CA 94122
(661) 208-6216
jhicks@mail.sfsu.edu
Education
Highland High School – Palmdale, California
Graduated May – 2010 GPA: 3.0
San Francisco State University – San Francisco, California
August 2010 – present
Career Goal: Undergraduate focus on Africana Studies with a concentration in Black
Humanities and Behavioral/Social Sciences; Masters Degree in Africana Studies
Work Experience
Apple Inc Dec. 2011- Present
Inventory Specialist/Back of House Specialist
 Receive, Process and Organize Apple Finished Goods and Service Products
 Receive, Process and Organize Apple Materials and expedite handling to appropriate
manufacturing sites
 Process all service and finished goods returns to appropriate retail warehouses;
Process all paperwork for specified returns as well
 Build and Ship out requested stock to Retail Fulfillment Warehouses per request;
 Maintain proper documentation for certifications, data and exports for appropriate
shipments
 Utilization and mastery of SAP Stock software for organization and tracking of all Store
Product/Stock
 Optimize the floor displays in the front of house and optimize space utilized in the Back
of House
 Responsible for all operational tasks on a daily basis; Including answering the phone
lines to give excellent customer service to the external customer

2.  Train all incoming new specialists, managers and store leaders on the Inventory/Back
of House Experience in Apple Retail Stores
Crane Hydro-Aire June 2011 – August 2011
 Shipping/Receiving Clerk – Materials Handler
 Receive/process materials and expedite handling to appropriate manufacturing
department
 Build receivers for all incoming materials/products
 Process returns to vendor products; process split paperwork for rejected parts
 Ship produced parts, spares, provisioning, repair and overhaul products, vendor
material or returns
 Maintain proper documentation for certifications, data, FAA tags and exports for
appropriate shipments
 Utilization of Oracle business software for tracking of parts/components
 Responsible for accurate preparation, completion and control of all required
procedural forms
 Organize and maintain materials/components inventory for thousands of aerospace
products
Jemmott-Rollins Group, Inc. January 2011 (Internship)
 Administrative Associate
 Preparation, organization and correlation of appropriate reports for specific project
meetings
 Record status updates for all projects to ensure progress to their scheduled deadlines
 Process incoming project requests and prioritize accordingly
 Receive and route incoming calls
 Maintain and update headquarters calendar for CEO
 Arrange meeting facilities and prepare agendas for meetings
 Maintain office supplies and order as necessary
 Provide all necessary back-up and/or data for Project Mgr when requested
Achievements
 International Baccalaureate Diploma. The International Baccalaureate Program is the
most rigorous curriculum available in high schools. In advanced courses students to think
critically, synthesize knowledge, and reflect/analyze on their own thought processes. The

3. IBD requirements exceed general academic performance and challenges students to
demonstrate intellectual development, organization and initiative.
 Deans List 4x -San Francisco State University:
 Fall 2011 Semester
 Spring 2012 Semester
 Spring 2013 Semester
 Spring 2014 Semester
Activities
 Varsity Football 2008 - 2010
 California Scholarship Federation 2008 – 2010
 International Baccalaureate Program 2006-2010
Skills
 Computer skills with proficiency in in all aspects of Word, Excel, PowerPoint, etc.
 Proficient in using business/inventory programs such as Oracle and SAP.