Quality should never be considered as an afterthought, a nice to do or a check further down the process - organisations should take a proactive approach to quality management. I've summarised my thoughts on a slide - I hope you find it useful. Please use the following to check out my full article on LinkedIn: https://www.linkedin.com/pulse/quality-management-build-upfront-jon-stephenson

1. • Ensure everyone accepts responsibility – don’t just rely upon dedicated quality teams
• Hold people accountable – for the accuracy and quality of their work, not just the quantity
• Develop a purpose-led QMF – to shape your required behaviour and performance standards
• Recruit the right people – with the right skills and attitude, and show them what great looks like
• Implement quality assurance controls wherever possible – reduce the need for quality checks
• Provide individual and collective feedback – in a constructive manner so it helps build engagement
• Embed a continuous improvement culture – empowering people to find better ways to do their work
• Identify repeat offenders – and repeat offences
• Share best practice – examples and case studies
• Undertake root cause analysis – of main issues
• Error-proof your key processes – brick by brick
• Work collaboratively – to optimise performance
Jon Stephenson
https://uk.linkedin.com/in/stephensonjon
Quality Management – build it in upfront!