1. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
Process Improvement – Accomplishments 2016

2. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
BDM’s PI Mission for 2016…
• Find and implement 10,400 hours in savings or
$660k in efficiencies.

3. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
Process Improvement – work sessions
The NW Rapid Improvement
Team mapping out their Future
State
Chris G…..photo-bombing the
team picture

4. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
Process Improvement – work sessions

5. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
Major Process Improvement Initiatives in 2016
 BIT - Workflow tool implementation
 CO - CM Template Load
 NW - Pre Build HDHP and POS
 NW - Add CPT codes to "All other Procedures" in CMG
 NW - Dental Link in the data warehouse
 NW - Added Choice Groups Report
 HI - RX Benefit Build Support
 MAS - Actuarial Report
 MAS - MVP Project
 MAS - Coverage Set Shell build
 Shared Service - Coverage Benefit Validation Process (CBVP)

6. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration

7. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
PI Summary for 2016
34 Process Improvement initiatives
–12,810.63 hours saved
–$556,553.61 financial savings
BDM exceeded our “Target Goal!”

8. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
How we can help your team 2017!
Identifying Opportunities Improve Your Processes Create a Positive Culture
 We can help you
drive improvements
forward!
 Thought partnership
 Take some of the
burden off you as a
manager by handling
logistics
 We also track all
team members who
participate &
metrics
 Understanding
current state
 Brainstorming
solutions
 Understand your
metrics
 Process mapping
future state
 Implement process
improvements
 Engage front line
team members in
solution
development
 Measure results
 Create a team
based culture of
participation
 We can help you
eliminate waste in
your processes
:: 8 ::

9. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
BDM’S PI Mission for 2017…
• Find and implement 9,500 hours or
$600k in efficiencies
Target
Stretch
• Find and implement 16,000 hours or
$1.1 million in efficiencies

10. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration

11. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
Compliance – Accomplishments 2016

12. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration
2016 Compliance Accomplishments
 Collaborated to drive consistency amongst our SOX controls
 Provided oversight and support for 9 CAP closures
 Supported 29 audits
 Partnered to implement a quarterly code set communication and
validation process
 Established leadership dashboard reporting
 Supported the transition of GA and CO compliance into BDM
 Implemented BDM compliance communication policy

13. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration

14. Membership Administration & Benefits AdministrationMembership Administration & Benefits Administration