DiVitas Enterprise Mobility UC Solution

1. DiVitas Mobile Unified Communications Solution Battlecard
Solution Overview
DiVitas Home Screen Customer Value
DiVitas Mobile UC lowers an organization’s overall mobile
A more available worker is a more productive worker who saves time,
communications costs while improving worker efficiency and
or generates more output than those who take longer to complete the
productivity.
same business process.
DiVitas extends the deskphone by duplicating its functionality onto a
DiVitas makes workers (1) continuously available (via voice, email or
smartphone – and complementing it with key business
IM), and (2) at the least cost possible (by leveraging WiFi,
communication applications (contacts, voicemail, IM, presence).
Transparent Callback and existing PBX infrastructure) and (3) more
productive (by making them more available to respond to others).
Leveraging existing PBX and WiFi deployments, DiVitas protects an
Organizations that deploy the DiVitas Mobile UC solution will
organization’s previous investments in expensive infrastructure.
increase worker productivity, improve their bottom line and recognize
a fast and measurable return on investment.
Now no matter where workers are located, on or off campus – by
deskphone, in WiFi or cellular, they are reachable on their deskphone
The value of the DiVitas Mobile UC solution is delivered through:
extension.
Reduce cellular Costs -- DiVitas intelligently roams from cellular to Reduced cellular expenses
free WiFi wherever voice quality WiFi support is available— • Lowest cost call routing favors free WiFi when available to
automatically without interrupting the call. In areas where incoming reduce cellular minutes
calls cost less than outgoing calls, DiVitas Transparent Callback will
• WiFi calls avoid international roaming charges
significantly reduces cellular expenses even further.
• Transparent call back reduces expensive international cellular
(typically over 70% reduction in costs)
Consolidate communication devices – Combining multiple
• IM over WiFi is free and will not incur text charges over cellular.
servers (i.e. IM, presence, mobility) and devices (i.e. walkie talkie,
Improved collaboration and problem solving
mobile voice, deskphone) onto a single client and a single server
• Single number reach provides continuous availability to
simplifies business communication and reduces communication
individuals via 4 digit extension dialing
costs.
Solution Components • Seamless roaming ensures calls are not dropped when moving
DiVitas Mobile UC is a software solution that is comprised of two between WiFi and cellular networks
Flexibility through technology choice– Developed as a true open
components: • Presence broadcasts preferred contact method (phone or IM) to
architecture, DiVitas has been designed to leverage existing
• DiVitas Client guarantee quick responses
telephony infrastructure, such as PBXs and WLANs, already located
• DiVitas Server •
within an organization. Additionally the solution operates on a wide IM sends quick text messages to individuals unavailable by
Together, they provide economical and continuous reach to decision variety of smartphones offered by various manufacturers and phone
makers, increasing the overall efficiency of any organization. interoperates with the many carriers world-wide. Increased worker productivity and efficiency
• Continuous worker availability prevents business processes
Solution Features Client Server Continual employee accessibility, productivity and from stalling due to human latency issues
responsiveness – Continuous access to individuals through single
Support for full PBX functionality X
• Eliminating human latency increases worker efficiency on a
number reach deskphone, contact directory, IM, presence and visual
Easy access to key communication applications X daily basis
voice mail is now available on a single handset.
Visual Voicemail X • Single number reach avoids voicemail and associated phone
Environment Aware™ seamless roaming X tag.
Extend IT control over mobile communications -- DiVitas
Transparent deskphone integration X increases enterprise control over business applications that have
Agnostic IP PBX integration X been mobilized. Now enterprises can impose policy and monitor,
Superior voice quality engine X track and record mobile communications the same way they manage
Least cost call routing (always uses WiFi first) X desk-based applications today.
Transparent call back (reduce international X WiFi
Cellular
cellular rates) Enterprise-class distributed system administration – Offering
graphical tools such as on-demand debugging, active call monitoring
Over The Air (OTA) installation & maintenance X
and complete call logging and reporting enables IT to manage and
Enterprise-class administration & governance X
support DiVitas Mobile UC world-wide.
Ring groups X
Internal use only – not for distribution to customers
DiVitas Mobile UC January 2009

2. DiVitas Mobile Unified Communications Solution Battlecard
Customer Targeting DiVitas UC eFMC
Mobile UC Criteria
Pain – CRM team is not efficiently connecting back to customers Integrated Mobile UC
Vertical Industry: DiVitas Mobile UC is beneficial to any vertical Depends on Completely
features (PBX, Fully integrated,
generating customer dissatisfaction and disloyalty
industry where organizations have the following characteristics vendor 3rd party
Contacts, IM, Presence, full featured
DiVitas Mobile UC Value – support representatives are made 100%
• a highly mobile workforce domain dependent
Social Networking)
available by deskphone or mobile phone during their shift making
• decision makers are frequently taken away from their desk Flexible and easy 3rd Simple and
them immediately responsive to customer needs NA Complicated
• experience issues with spotty cellular coverage on campus party app integration quick
Seamless Handoff QoS, coverage Primarily AP
Manual
Pain – worker’s frequently taken away from their desks results
Organization Size: DiVitas is targeting organizations with over 100 Criteria and policies location
in too many calls being placed into voicemail and expensive
employees. These employees can be mobile workers who roam off WLAN dependency for Works with any Works with
NA
phone tag
campus or decision makers who regularly leave their desk. Both seamless handoff WLAN any WLAN
DiVitas Mobile UC Value – workers carry their deskphone with them
groups of users are taken away from their deskphone and are Control over server-side
Full Control Limited No Control
via their mobile phone while away from their desk eliminating most mobile features
therefore regularly unavailable at their business number.
voicemail and phone tag. Full featured
Limited Seamless
GUI, seamless
Customer Target:: Interestingly, DiVitas is very relevant to an Handset client
featured GUI handoff only
capabilities handoff, voice
organization’s CFO, CIO as well as their business units Pain – Workers carry too many devices making it impossible to
quality
ensure contact on the first attempt
Integrated voice engine
CFO Pain Points and Value: DiVitas Solution Value - By consolidating multiple devices into one (to compensate for
Pain - Cellular expenses are too high Yes No No
DiVitas handset, workers are reachable by a single deskphone network and handset
DiVitas Mobile UC Value - DiVitas least cost routing (favoring free number, a single email address and a single IM address. deficiencies)
WiFi) promises to lower cellular expenses significantly Enterprise,
Competitive Overview hosted
Enterprise Enterprise
Pain – Individual cellular plans are constantly over their limit Deployment options SMB (thru
Mobile UC is an exciting market that has transpired out of combining only only
hosted)
DiVitas Mobile UC Value – Because of the focus on free WiFi, cellular the most desirable features from two related but somewhat dissimilar
usage will drop, allowing renegotiation with service providers and markets, eFMC (Enterprise Fixed Mobile Convergence), also called
consideration of shared minute plans FMC (Fixed Mobile Convergence), and UC (Unified
Objection Handling and FAQ
Communications).
Q: Can’t I get this capability from RIM or Apple?
Pain – International business has become exponentially
A: Neither RIM or Apple offer an enterprise mobile solution that
expensive due to the high cost for outgoing calls eFMC is a market focused primarily on fixed and mobile telephony
leverages free WiFi for calls, which negates both the worker productivity
DiVitas Mobile UC Value – DiVitas Transparent Callback lowers the convergence. The aim is to provide both services with a single
gains and the cellular cost savings of Mobile UC
cost of expensive outbound calls made outside the US to equal less phone. Typically, these services forward the deskphone number to a
expensive (or even free) inbound calls dual mode mobile phone, enabling workers to be available when off
Q: How long will it take to get my company up and running on
campus. Most eFMC products offer seamless roaming between WiFi
the DiVitas solution?
Pain – The IRS just fined my organization hundreds of and cellular networks enabling calls to continue when moving
A: We have many customers who are in production within a week of
thousands of dollars for not keeping accurate records on between the two networks.
installing the DiVitas Mobile UC software. Much of it depends on how
employee business cellular usage
well an organization prepares itself. We provide a pre-install
DiVitas Mobile UC Value – DiVitas maintains records of all calls UC refers to a market whose goal is to integrate all forms of
document that when completed, gives us and our partners the
made through its Mobile UC handset, ensuring an accurate record for communications such as voice, email, Presence and messaging. It’s
information to place the product into production quickly.
all business calls for reporting purposes goal is to allow an individual to send or receive a message on one
medium and received on another. For example, one can receive a
Q: How can I track my cellular savings?
CIO Pain Points and Value: voice mail message and then read it in their email inbox using a
A: DiVitas offers a utility that clearly shows WiFi and cellular usage.
Pain – I cannot control mobile phone usage because it is in the unified communications program.
This report gives an organization a quick and easy way to compute
hands of the carrier
its cellular savings.
DiVitas Mobile UC Value – Integrating with the PBX enables DiVitas Mobile UC Competitive Advantage
to pass control of mobile phone usage over to IT. DiVitas utilizes the Mobile UC is a newer market that combines much of the integrated
Key Contact
Carrier for their cellular network and not for managing the call communications capabilities available in the UC space with the
Richard Watson
seamless WiFi to Cellular roaming available in the eFMC space.
Business Unit Pain Points and Value: Director of Product Management
Mobile UC is currently looked at by the analysts as the technology of
Pain – Decisions take too long, slowing down business process, 650.605.0886
choice for organizations looking to increase worker productivity while
costing the company money and decreasing competitiveness Richard.Watson@DiVitas.com
significantly reducing their cellular costs.
DiVitas Mobile UC Value – seamless roaming between WiFi and
cellular networks ensures continuous connectivity to decision makers
via their deskphone number
Internal use only – not for distribution to customers
DiVitas Mobile UC January 2009