S-1 2. S-1: Eval Manager 3. S-1: Family Care Plan 4. S-1: NFAAS 5. S-1: Family Care Plan 6. S-1: Mailroom 7. S-1: MOL 8. S-6 9. Surg Co C: FMF 10. Career Counselor 11. DRC 12. SACO 13. Admin Chief Brief 14. MCMH: Medical & Dental 15. S-2 16. S-4 17. Legal 18. Surg Co C

1. Lean/Six Sigma Green Belt
MTF FY19: Improve Command Check-In Process
1st Medical Bn
Project Belt: LCDR John McAfee
Champion: LT Jeremy Jackson / LT Amber Lenfert
Command Black Belt: LCDR Nick Saltzman
Black Belt Mentor: Mr. Michael Teegardin
18 July 2019
PIO - #26704

2. Pre-Event Tollgate
PIO - #26704
Task Start Complete
Project Charter 18 July 2019
Communication Plan 22 July 2019 22 July 2019
SIPOC 22 July 2019 22 July 2019
Voice of the Customer 22 July 2019 22 July 2019
Data Collection Plan 23 July 2019 23 July 2019
Preliminary Analysis 23 July 2019 23 July 2019

3. Project Team
Core Team
Project Lead
Project Sponsor /
Champion
Command Black Belt Financial SME
LCDR John McAfee
LT Jeremy Jackson &
LT Amber Lenfert
LCDR Nick Saltzman N/A
Team Members
PS1 Rui Li HM1 Wilfred Flores HM1 Marlon Yulo HM2 Jose Gonzalez
JM2 William Hohmann HM2 Matthew Rol PS2 Dongye Xu HM3 Alexandra Martin
PIO - #26704

4. Project Charter
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5. Communication Plan
Purpose Audience Media Discussion Topics Responsible Person
Frequency of
Communication
Location Notes / Status
MEETING AGENDA
Project Team Share Drive
Database
E-mail
Project Status
Next Team Meeting
Action Item Status
Other Project Information
Project Belt Weekly / As Needed Office
Telephone
E-Mail
TOLLGATES
Green Belt
Project Team
Discussion Tollgate Development
Pre-Event
Event
Post Event, Validate
Project Belt
Team
Weekly / As Needed Office
Telephone
E-Mail
CHAMPION MEETING
Champion
Green Belt
Sponsor
Process Owner
Meeting Project Charter Brief
Tollgate Briefs
Project Status
Project Belt As Needed Office
Telephone
E-Mail
TEAM MEETING
Staff Meeting Charter
SIPOC, Current State Map
Ishikawa, VOC, VSM
Project Team Weekly / As Needed Office
Telephone
EVALUATION MEETING
Staff Meeting Review BUMED Regulations
Review MTF Data
Review VOC, Develop VSA
Project Team Weekly / As Needed Office
Telephone
E-Mail
REPORTING MEETING
Staff Meeting
PowerPoint
Team Reviews
Project Status Reviews
Project Team Monthly / As Needed Office
Telephone
E-Mail
DECISION MAKING MEETING
Staff Meeting Team Reviews
Project Status Reviews
Ishikawa
VOC
Project Team Weekly / As Needed Office
Telephone
E-Mail
PROBLEM SOLVING MEETING
Staff Meeting Brainstorming
Ishikawa
VSA, VOC
Project Team Weekly / As Needed Office
Telephone
E-Mail
PLANNING MEETING
Staff Meeting Brainstorming Project Team Weekly / As Needed Office
E-Mail
PIO - #26704

6. SIPOC
Suppliers
• Individual Issue Facility
(IIF)
• Headquarters & Services
(H&S) Sections
• Citibank GTCC
• MLG G6
• PSD Memphis
• Field Medical Training
Battalion-West
Inputs
• Check-In Sheet
• Operational Taskers from
1st MLG
• TEEP
• Orders
• Training (i.e. GTCC on
MarineNet)
• In-Brief Appointments
with CO/XO/CMC
• Travel Claim
Process Outputs
Products
• New GTCC issued
• SACO materials
• IIF gear issue
• Security Clearance
Reports
• Morning Report
• Billet Identification Code
Report
• Physical Readiness
Report
Records
• Deployment Folder
• DRC Record
Customers
• CGIP Inspectors
• Adjacent Units
• 1st MLG
• Deploying Unit
• Surgical Companies
• New Check-In
• New Check-In’s Family
New Check-In
Receives Check-In
Sheet from
S-1/Admin
New Check-In
obtains signatures
from POC at each
section
New Check-In
make
approximately 40
stops
New Check-In
returns completed
sheet to
S-1/Admin
CTP CTC
PIO - #26704

7. Voice of the Customer (VOC)
Voice of the Customer Why it is Important Critical Customer Requirement
New Check-In Complaints of outdated check-in sheet Timeliness and organization
1st Medical Battalion
No accurate contact information from
the prospective gain prior to check-in
Need to provide forms and documents to
the prospective gain prior to check-in
Sections, especially S-1
Capitalize on a captive audience during
Command Indoctrination to complete
check-in requirements
Timeliness and organization
1st Medical Bn
Commanding General’s Inspection
Program (CGIP)
Requirement for accurate and complete
process
PIO - #26704

8. Data Collection Plan
Metric Data Type Operational Definition Sampling Notes Source & Location Collection Method
Who will Collect the
Data
Number of
check-ins within
14 business days
Continuous
(variable)
Active Duty Navy personnel
assigned to 1st Med Bn
Sample size of 30
Green check-in
logbook and cabinet
Physical counting
HM2 Hohmann,
HM3 Martin
Number of
check-ins didn’t
complete sheet
Continuous
(variable)
Active Duty Navy personnel
assigned to 1st Med Bn
Sample size of 30
Green check-in
logbook and cabinet
Physical counting
HM2 Hohmann,
HM3 Martin
Distance
traveled to
complete sheet
Attribute
(discrete)
Distance to travel in order to
complete check-in sheet
N/A
MCB Camp
Pendleton
Google Maps HM2 Gonzalez
Time to
complete check-
in sheet
Attribute
(discrete)
Time to complete check-in
sheet
N/A
MCB Camp
Pendleton
Walk the process New Check-In
How will the Data be Used? The data will be used to improve the check-in process?
How will the Data be displayed? Graphical
What is the plan for starting Data Collection?
The members listed in the final column in the chart above will initiate their specific data
collection per the plan outlined above.
1 Time & distance
2 Completed / Not Completed
3
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9. Baseline Data Sample
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28252219161310741
25
20
15
10
5
0
-5
Observation
IndividualValue
_
X=8.63
UCL=21.47
LCL=-4.21
1
I Chart of Pre Days

10. Baseline Circle Diagram
PIO - #26704
Handoffs: 35
Flow Clock Time: 871 min/14.52 hours
Manual Touch Time: 615 min/10.25 hours
Distance: 71,725 ft/13.58 miles
1. S-1: Page 2, Etc
2. S-1: Eval Manager, Etc
3. S-1: Family Care Plan
4. S-1: NFAAS
5. S-1: Family Care Plan
6. S-1: Mailroom
7. S-1: MOL
8. S-6
9. Surg Co C: FMF
10. Career Counselor11. DRC
12. SACO
13. Admin Chief Brief
14. MCMH: Motorcycle Safety15. S-2
16. S-4
17. Legal
18. Surg Co C: Watchbill
19. S3T: BCA & Training
20. MCMH: Medical & Dental
21. Armory22. PMU: Safety
23. MFLC
24. IIF
25. DMO
26. S3T: CBRN
27. PMU: Voting Officer
28. Surg Co B/Supply
29. Bldg. 13150: EFMP
30. JRC: Vehicle Registration
31. NMCRS
32. Bldg. 1146: Base Library
33. Bldg. 1523: PMO
34. Bldg. 98: Housing

11. Baseline Data Analysis
• Referencing the run chart, there appears no accountability for the check-in process
to be completed in the required 14 business days.
– 10 of 30 new check-ins turned in a check-in sheet but did not complete it within the
allotted 14 business days;
– 1 of 30 new check-ins did not complete the check-process
• Referring to the circle chart, The current process has grown over the years, falling
victim to "Its-Always-Been-Done-This-Way.“
– NO formal Marine Corps Orders, etc. to support why several stops in the current process
are required
– One requirement is mandatory at Navy commands; 1st Medical Bn is a Marine Corps
command, and therefore not held to Navy requirements
• Stops are missing from each of the separate Officer and Enlisted check-in sheets
• Listing names instead of locations appears to play a negative role in version control,
as some names were listed differently on the 2 sheets, or missing completely
• The number of stops appear to be inefficient; several of the stops can be addressed
during command indoctrination.
• Based on the 29 data points the average check-In occurs in 8.63 days
• 51.7% of the time a Check-In takes more than 7 days
• 79.3% of the time a Check-In takes more than 5 days
PIO - #26704

12. Investigate Existing Solution
PIO - #26704Screenshot captured 14-Aug

13. Event Tollgate
Task Start Complete
Define Current State 24 July 2019 24 July 2019
Root Cause Analysis 24 July 2019 24 July 2019
Define Future State 24 July 2019 24 July 2019
PIO - #26704

14. Current State Process Map / Value Stream Map
Start
New AD Enlisted
Reports
Check-In Pkg
Provided
Member In Brief PRT/SACO/S2/S6
Marine Centered
Medical Home
S1
DTS
GOV CC
Mail ROOM
11F
S3T-CBRN
(Gas Mask)
FMF
B Co / C Co
Legal
S-4
Watchbill
Coordinator
for Enlisted
DRC
Days/Hours
Chaplain
CLR-15
Armory Supply
DMO
Safety
Voting Officer
ADJ Provost Marshal
Vehicle
Registration
Base Housing
Navy-Marine
Corps Relief
Society
Base Library
Member Returns
Completed Check-In
Sheet to S1
Dental
End
No
EFMP
MFLC
Yes
PIO - #26704

15. GEMBA
# Observation Area/Activity Observed
Findings / Data Collected or
Reviewed /Concerns for Further
Analysis
1 Unable to find the Chaplain’s office
No guidance or directions are
provided to get to the Chaplain’s
office
Bn doesn’t provide directions or
have an RP available.
2 Unorganized Check-In Process Check-in sheet doesn’t flow
The check-in sheet needs to be
organized to decrease
inefficiencies and error.
3 New Check-In’s Sponsor Unavailable
Lack of guidance and assistance from
the sponsor
Sponsors should be more readily
available to assist the new check-
in with the process
PIO - #26704

16. Check-In Long & Incomplete
New Check-In Family Issue
Availability of POCs
Sponsor Availability & Motivation
Member Lack of Motivation
Out-Dated Check-In Sheet
Check-In Sheet Provided by
Multiple People
Sponsorship Program
14 Business Days
Too Generous
Lack of POV
Lack of Map/
Welcome Aboard Pack
PC/Network
Availability
Root Cause Analysis – Ishikawa Diagram
PIO - #26704

17. Root Cause Analysis – Affinity Diagram
Outdated Check-
In Sheet
Not Primary S-1
POC
Updates from
POCs not
provided
periodically
Version Control
of Master Copy
Different sheet
for Os & Es
Lack of
Motivation from
New Check in
Take advantage
of allotted time
to complete
No
consequences
for passing 14
business days
Lack of
Computer/
Network
LRC only allows
access to
MarineNet
courses
Technical
barriers to NKO
courses
Ineffective
sponsorship
Different levels
of motivation
Not engaged
Lack of training
Lack of
availability
Command events
/holidays
Lack of POCs
OPTEMPO
What are the barriers to not completing check-in sheet within 14 business days?
PIO - #26704

18. 7 Forms of Waste (MUDA)
Observed Type Location Team Voting
Transport
Inventory
Motion
Waiting POC unavailable during process 3 of 3
Over-Production
Over-Processing Non-value added stops in process 1 of 3
Defects Requiring Rework or Scrap
Specific steps completed out of order or
multiple stops to single POC
2 of 3
PIO - #26704

19. Future State Process Map / Value Stream Map
PIO - #26704
Start
MBR Receives
Check-InSheet from
S1
MBR
CompletesCritical
Req s atCommand
MBR Completes
Req s at22 Area
MCMH
MBR Completes1st
DeckReq s
MBR Completes22
AreaReqs
MBR Completes
MCBCamp
PendletonReq s
MBR Returns
CompletedCheck-In
SheettoS1
End

20. Artifacts
PIO - #26704

21. Artifacts
PIO - #26704

22. Post Event Tollgate
Task Start Complete
Implementation Plan 14 August 2019 9 September 2019
Control Plan
CPIMS Documentation
Benefits Workbook
PIO - #26704

23. Implementation Plan
Problem Identified Action Needed Created Date
Completed
Date
Improvement Metrics Person Responsible
What is the waste?
How is the waste
Eliminated?
Inefficient steps on
command check-in
sheet
Outline necessary stops for
command check-in to follow
methodical & efficient flow
14 Aug 2019 30 Aug 2019
Decrease in
time/distance
HM2 Gonzalez,
HM2 Hohmann,
HM2 Martin
Multiple unnecessary
or non-mandatory
stops. Removed.
Lack of uniformity
between officer
and enlisted
command check-in
sheet
Combine the Officer and
Enlisted command check-in
sheets
14 Aug 2019 30 Aug 2019
Improvement in
completion of check-in
process
HM2 Gonzalez,
HM2 Hohmann,
HM2 Martin
Missed stops on the
two different
formats; version
control with new
updates
Sponsor unavailable
to escort their new
check-in
Reiterate to sponsors that
they must escort their new
check-in throughout the
check-in process
14 Aug 2019 30 Aug 2019 Metric is Intangible LT Lenfert
Sponsor is there to
assist new check-in to
find unfamiliar
locations
PIO - #26704

24. Control Plan
Name of
Measure
Measure
Definition
Measure
Calculation
Data
Source
Goal
Measure
Frequency
Sample
Size
When to
Act
Who
Decides to
Act
Who
Acts
Reaction
to Out of
Control
Display
Method
Command
Check-In
Process
Completion
Check-In sheets
will be returned
within 10
business days.
Number of
check-in sheets
returned to S-1
within 10
business days.
S-1
collection
of check-in
sheets
100%
complete
and
within 10
business
days.
Weekly
10% of
weekly
check-in
sheets
completed
Mondays,
puling the
previous
week’s
completed
check-in
sheets
Process
Owner
S-1 staff
New check-
in’s chain of
command is
notified
1st – E-mail sent
to section head
or company
commander
2nd – Metrics
presented during
XO’s staff
meeting
PIO - #26704

25. Post Intervention Data Sample
PIO - #26704
Date Issued Date Complete Delta
10/8/2019 10/18/2019 6
10/10/2019 10/15/2019 3
10/10/2019 10/17/2019 4
10/10/2019 10/17/2019 5
10/10/2019 10/18/2019 6
10/12/2019 10/18/2019 4
10/12/2019 10/18/2019 5

26. Post Intervention Data Analysis
PIO - #26704
0
5
10
15
20
25
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Days
Check In Sheet
Check In (Individuals)

27. Post Intervention Circle Diagram
PIO - #26704
Handoffs: 28
Flow Clock Time: 778 min/13 hours
Manual Touch Time: 600 min/10 hours
Distance: 44,880 ft/8.5 miles
1. S-1: Page 2, Etc
2. S-1: Update MOL
3. SACO: Urinalysis
4. FPC
5. CFL: Weigh-In
6. S2: ISOPREP
7. S6: SAAR
8. Command Deck
9. Medical
10. Dental11. S1: DTS
12. Indoc Coord.13. CCC
14. S1: Mail Clerk15. S1: NFAAS, etc.
16. S1: Evals17. S1: ESO
18. DRC19. S3T
20. WBC21. MFLC
22. Armory
23. IIF
24. Safety25. Supply
26. Supply27. Credentialing
28. Main Side Library
29. JRC: Vehicle registration
30. Family Housing Office

28. Project Benefits
Tangible
• Efficiency in the process
• Immediate staff utilization
• Better accountability of staff
• Decrease in manpower idle time
due to a prolonged check-in
process
Intangible
• Potential spin-off from this
project is a LSS or “Just Do It”
project on the Command Check-
Out Process
• A replication of this project may
apply to adjacent units and
should be shared with those units
seeking to streamline their
command check-in process
PIO - #26704