John Gilleland worked as an AgentCare Manager at Quomation Insurance Services from November 2013 to May 2014. His duties included diagnosing, planning, and implementing organizational development, knowledge management, and quality initiatives to improve staffing, operations, customer service, and marketing practices. He informally led teams in collaborative process improvement activities, which reversed a decline in customer satisfaction surveys and increased customer retention and referrals. The company benefited from his consultative interventions.

1. 216 N. Orem Blvd • PO Box 1047 • Orem UT • 84059
Tel801.226.1395 • Fax 801.354.7870 • Toll-Free 866.674.7400
quomation.com
May 23, 2014
To Whom It May Concern,
John Gilleland worked as AgentCare Manager with Quomation Insurance Services,
Inc. from November 12, 2013 to May 13, 2014. I enjoyed working with Mr. Gilleland
and am happy to have any future employer contact me as a point of reference.
His duties included diagnosing, planning and implementing several organizational
development, knowledge management and quality initiatives to improve our staffing,
operations, customer service and marketing practices. He informally led our sales, IT,
programming and service teams in several collaborative process improvement
activities reversing a decline in customer satisfaction survey results thereby
increasing retention of our customers and helping generate referrals and introductions
for our sales team. Our company is better as a result of his consultative interventions.
Sincerely,
Zach Hintze
Senior Sales Executive