3. What does Presentation mean?
• What image are we delivering to ourCustomers when onsite?
• Efficient time frame for work
• Did they notice you were there? ie. outages, downtime
• Work towards 100% customer satisfaction by the time you leave.
4. Communication
• Meet and greet
manager/contact
• Let CSR IT/NOC know
you have arrived
• Summarize your visit
Introductions
• Communicate with
Ntegrated NOC
• Test setup before
changes to CSR network
Ntegrated
Noc • Communicate with
CSR/NOC/IT changes
about to happen
• Test changes made with
CSR/IT/NOC
• Verify with CSR/IT/NOC
Customer
IT/NOC
5. Quality
• First Impressions of Ntegrated Solutions
• Sets tone for Service Contract
• Tidy cabling
• Proper labeling
• Neat clean installs
