1. JETHRO
WEST
39 Whitethorn Gardens,
Enfield, London, EN2 6HF
+447740383893
jethro.west.2012@bristol.ac.uk
www.linkedin.com/in/jethrowest
Professional Experience
Support Engineer at Metaswitch Networks (London) Jul. 2015 – present
• Metaswitch Networks is a cutting-edge network software provider, leading the market with award-winning
telecommunications system virtualization technology. The company prides itself on a +48 Net Promoter Score
from carriers such as AT&T, British Telecom and CenturyLink for its support.
• As a Support Engineer in the L3 Test Team, responsibilities include working in a dynamic environment to
ensure software testing is completed on time for maintenance releases whilst processes and tools are
developed to improve overall efficiency.
• Complex analysis and the ability to establish automated processes allows for adaption to meet expectations
with increasing demands placed on the team to complete special testing.
• On a personal level, being given responsibility to coordinate testing and solely manage maintenance releases
on top of software testing and developing team processes has exponentially developed my managerial skills
from time management to managing others when assessing testing progress and mentoring.
Technical Skills
Python Advanced beginner with day-to-day exposure debugging code and some
experience in programming simple scripts.
SQL Advanced beginner with day-to-day use of querying company database systems
and knowledge of data management.
Subversion Competent with constant use of the company repositories, particularly when
required to build maintenance releases which involves taking ownership of a
branch and managing check-ins.
Google Productivity Tools Proficient with day-to-day use of Sheets and Docs for test-plans and analysis
with Python scripts.
Microsoft Office Proficient with experience in academic reports, presentations and Excel
functionality.
Education
BSc (Hons) Mathematics at the University of Bristol Sep. 2012 – Jul. 2015
Degree classification: 2:1
Achievements: Green Capital Change Maker Award
President of the Scandinavian Society
Bristol Plus Award
Chairman of Freshers’ Committee
2015
2013
2013
2013
Secondary & Further Education at
Chatham and Clarendon Grammar School (Kent)
Sep. 2005 – Jul. 2012
A-Levels: Mathematics (A*); Further Mathematics (A);
English Literature (A); Religious Studies (A); General Studies (A*)
AS-Level: Information Communication Technology (A)
GCSEs: 12 subjects including English, Maths and Triple Science (12A*s)
Achievements: Head Student (2011 – 2012)
House Captain (2010 – 2011)

2. Work Experience
Senior Resident & Bar Manager at the University of Bristol Sep. 2014 – Jul. 2015
• Operating in a large dynamic team to provide the first line of pastoral care for the largest University hall of
residence: attending weekly meetings, performing weekly duties addressing first-year students’ problems and
managing the University’s most-successful student bar.
• Managing the student bar includes creating a weekly rota, ordering stock, cashing up, responding to
emergences and liaising with the University hospitality services – appointed partly because I was previously a
diligent casual bar staff member (Oct. 2012 – Oct. 2013).
• This role is a constantly forward-facing role, cooperating with other students in a team, capitalising on inter-
personal skills whilst managing human and financial resources.
Mathematics Tutor at Schools Plus (Bristol) Oct. 2014 – Apr. 2015
• Tutoring a small group of (borderline C-Grade GCSE) students once a week to tackle educational inequality at
a local High School: creating lesson plans and leading revision sessions to consolidate students’ knowledge.
• Evidence of inter-personal skills and the ability to communicate, and present engagingly, technical concepts
to those who were otherwise unfamiliar.
• Further implements, self and peer, time-management and organisational skills.
General Counsellor at Camp Lokanda (New York, USA) Jun. 2014 – Aug. 2014
• Supervising, interacting and residing with a group of eight young males.
• Managing the group alongside other counselors to ensure the children attended all activities punctually and
followed their daily routines.
• Leading particular activities and safeguarding children whilst also promoting and cultivating a healthy and
enjoyable environment.
• Demonstrates the ability to work in a team, manage and lead a group of people, patience and the nurturing of
a personable and reliable disposition.
Floor Manager at Wimpy Restaurant (Kent) Feb. 2011 – Sep. 2013
• Achieved 100% in a Mystery Shopper report for excellence in customer service.
• Waiting on customers, preparing food and drinks, operating the till, cleaning, managing duties of other staff
members, completing paperwork – demonstrates the ability to work well within a team, whilst providing
excellent customer service, in high-pressure situations.
• Managerial experience gained as Floor Manager with increasing responsibility when required to manage the
restaurant when the proprietor was absent, maximising the ability to problem solve and manage
Interests
Travelling Spent three months in America organising accommodation and activities for a group of
ten adults and visited Scandinavia on multiple occasions: driving, fishing, floorball and
hiking.
Music Journalism Incorporating my love of music through live performance and album reviews for the
University of Bristol newspaper, Epigram, and local-independent online magazine,
Inter:Mission. My portfolio can be found at https://jethrowest.contently.com/.
Sport Played for the Bristol Buccaneers Floorball Club (2013-2014 season), currently play
squash and am looking for an archery club.
References Mark Brenig-Jones, L3 Test Team & ITG Manager at
Metaswitch Networks,
100 Church Street,
Enfield, London, EN2 6BQ
Mark.Brenig-Jones@metaswitch.com