Jessica Del Carmen García Díaz is a project manager with over 7 years of experience in risk management, forecasting, and strategic processes. She has worked at the Panama Canal Authority since 2010 as a Risk Management Analyst responsible for risk identification projects and developing statistical models. Prior to this, she was a Service Quality Officer at Banco General from 2008-2010 where she improved various processes to reduce customer issues. She has a Master's degree in Business Management from INCAE Business School and is PMP, risk management, and business continuity certified.

1. JESSICA DEL CARMEN GARCÍA DÍAZ, PMP
jessica.gardiaz@gmail.com
LinkedIn: pa.linkedin.com/in/jessicagarciadiaz/
Cell: (507)6030-7964 / Home: (507) 212-3260
A professional with more than seven years of experience in the area of risks, forecasts, project management, and
strategic processes.
ACADEMIC EXPERIENCE
August 2006 - May 2008 INCAE BUSINESS SCHOOL, COSTA RICA
Master of Business Management
EUROPEAN BUSINESS SCHOOL, GERMANY (August – December 2007)
Exchange student /specializing in Strategy and Organizational Change
January 2000 - December 2004 SANTA MARIA LA ANTIGUA CATHOLIC UNIVERSITY, PANAMA
Bachelor in Civil Engineering, Cum Laude
DIPLOMAS
January - September 2015 TECNOLOGICO DE MONTERREY, PANAMA
Financial Risk Management Diploma
October 2011 - February 2012 PONTIFICAL UNIVERSITY OF SALAMANCA, SPAIN
Risk and Insurance Management Virtual Diploma
PROFESSIONAL EXPERIENCE
February 2010 to date PANAMA CANAL AUTHORITY (ACP)
Risk Management Analyst / Planning and Commercial Development
 Responsible for creating, updating, and monitoring the organization’s statistical-mathematical models for demand
projection, demand elasticity, income and expenditure budgets as a result of market changes, environmental conditions,
competition, or strategic decisions.
 Responsible for analyzing financial and operational information for budgetary decision-making, expenditures, price
adjustments, and services.
 The organization’s leader of more than 20 risk identification and risk analysis projects per year, to determine the
acceptability or transfer of risks and insurance policies.
 Panama Canal Catastrophic Policy Administrator in charge of structurization (with risk models); Lloyd’s market placement
(London) in conjunction with international brokers; and budget management, estimates and projections, who achieved the
placement of policies with 15% - 30% savings.
 Member of the team responsible for the formulation of an Enterprise Risk Management (ERM) system to establish a
formal risk appetite and tolerance policy, KPIs and KRIs, acting as leader of these processes in the Operations, Finance,
and Planning areas.
 Responsible for the employee health, life and accident corporate policy financial management, budgeting and expenses.
I restructured the invoicing and payment processes by reducing monthly overhead costs.
July 2008 - February 2010 BANCO GENERAL
Service Quality Officer
 Responsible for the planning and implementation of a new service quality control system for the case management
information system, to meet the requirements of the Office of the Banking Superintendent of the Republic of Panama.
This included the negotiation of in-house and independent legal services agreements (LSA) and the configuration of
processes and systems. We were the first bank to comply with the regulation.

2.  Responsible for monitoring the Bank’s operational areas such as Liabilities, Branches, International Banking, and
Investments, and redesigned improvement program with a 30% improvement in the efficiency of some areas.
 Coordinator of an Inter-Discipline Team that reviewed and restructured processes that mostly impacted customers, in
order to reduce response time and case rates. This resulted in a 60% reduction in the number of cases reported to the
Office of the Banking Superintendent of the Republic of Panama.
 In charge of a Department Workload Study that served as the basis to improve the sections’ efficiency by relocating staff
according to the new Bank requirements.
August 2005 - August 2006 CEMEX
Manager Trainee
 As a member of the Corporate Planning Department, I developed a demand projection for the next 10 years to determine
the expansion of the production capacity and restructurization of the distribution channels. My demand proposal was
recognized as covering all the required aspects, and two years later, its forecasting accuracy was proven at a rate of
97%.
 Planned and monitored ten Continuous Improvement Projects applied in Panama to report them throughout the region.
Among the major projects were the identification of alternative energy sources in Panama, operational changes in the
packing area (with a 30% reduction in damage down time) and the restructurization of the concrete and cement
distribution (with a 15%-45% reduction in delivery times during the first month of the major projects).
 In-house auditor for ISO 9000 recertification. This certification was achieved free of findings during the first independent
audit.
February - July 2005 INGENIERÍA Y DISEÑO, S.A.
Resident Engineer
 Planned, established the metrics, and supervised the progress of the construction of a 30-story building.
 Prepared the company’s first plan for the delivery of materials, equipment, and services by suppliers, and in less than 2
months the materials and payment schedules were being met.
 Supervised 130 construction employees (workers and contractors), and acted as liaison between the union and the
company, eliminating stoppages by dissatisfied workers.
LANGUAGES
 Spanish and English
COURSES AND CERTIFICATIONS
 Risk Manager certification – ISO 31000 – 2015
 Business Continuity Management (BCM) and Disaster Recovery certification – 2014.
 Project Manager Professional (PMP) certification – 2013.
PUBLICATIONS
Co-authored the academic case “Haribo, a family enterprise without a successor”. EBS 2007. Industry: Consumption.
Area: Strategic Planning.
Author, in conjunction with Dr. Rene Castro (PhD), of the academic case “Baxter, Costa Rica: The Efficiency of
Operational Human Resources”. INCAE 2008. Industry: Pharmaceutical. Area: Operations and Human Resources.
SKILLS
A high capacity for the analysis of complex data and results.
Quick learning and adaptation to changes.
Dynamic, results-oriented problem solver.
Confident, articulate, and professional speaking abilities.