1. JeremyKeller
Atmore,ALjkeller1318@gmail.com - 205-533-0614 & 205-613-0921
Willingtorelocate:Anywhere Authorizedtoworkinthe US for any employer
WORK EXPERIENCE
YP.COM(The Real YellowPages)
August2014 to Present
AccountManagement/MarketConsultation
Responsibilities:
Sales,CustomerService,AccountBalance,AccountResolutions,SEO(SearchEngine Optimization)
programming,Telesales,andMarketConsultation
Accomplishments:
#1 SalesRepinmy graduatingclass
2015 AwardedformostBusinessEssential PackagesSold
2015 AwardedforPunctuality
2015 Awardedformostconsistentcallsmade dailytoclients
2016 AwardedformostYP360 Virtual Tourssold
2016 Awardedforconsistentsalesandamemberof the 400 Club
SkillsUsed:
ProgramsI am experiencedinSalesforce,Adsell,Vision,Einstein,ASCR,Versant,WebOPS,ADP,Excel
and MicrosoftOffice.General communicationskillsviatelephone,headset,andwebcam.
Google AdWords Certification
SEO(SearchEngine Optimization) programming
Google AdWords CampaignManager
70wpm type speed
15 plusyearssales& customerservice experience
2. TroubleshootingAgentAlorica - Pensacola,AL- January2013 to August2014
Responsibilities:
Customerservice,troubleshootforcustomersregarding television,internet,phone,andaccountissues.
I alsoverifyaccountinformation,make changestotheiraccountasneeded,andtalktocustomersvia
phone or email.
Accomplishments:
Everymonththat I have beenthere Ihave had a 100% schedule adherence. MyQA (qualityassurance)
score has beeninthe upper90s. I have receivedtwoawardsformyabilitytohelpcustomersandgoout
of myway to satisfytheiraccountneeds.
SkillsUsed:
I can type 70 wpm andregularlyuse programssuchas Vision,Einstein, ASCR,WebOPS,andMicrosoft
Office.
Line Cook/PrepCookWindcreekCasino - Atmore,AL- August2013 to January2015
Responsibilities:
Customerservice,cooking,prepping,cleaning,generallabor,menudesignandlayout,cooking
competitions,andoccasional supervising.
Accomplishments:
PlacedinGumboCookoff twoyearsina row and Servsafe certified.
SkillsUsedculinaryskills,mealplanning,foodwaste watch,customerservice
CustomerService AssociateLowe's - Fultondale,AL- September2009 to April 2012
Responsibilities:Customerservice,loading&unloadingof truckmaterials,delivery,cuttingdifferent
typesof woodfor customers.
Accomplishments:
I onlyhad one sickday duringthe entire lengthof employment.
SkillsUsed:
3. Forkliftoperation,customerservice,general labor,orderpreparation,andbasiccomputerskills.
CustomerCare SpecialistGreenMillsLocal - Birmingham, AL- January2008 to April 2012
Responsibilities:
Customerservice,locatedapartmentsforcustomer'sneedsandsubmittedapplications,general office
work,and answeredphones.
Accomplishments:
I had a 100% customersatisfactionrating.Iwasthe quickestone inthe office toclose dealsforclients.
SkillsUsedcustomerservice,diligence tomake sure the customershadtheir needsmet
CustomerService AssociatePublicSafety - Hoover,AL- March 2006 to December2011
Responsibilities:
Customerservice,collectionof donations,call representative.
SkillsUsed:
Customerservice,basiccomputerabilities,account trouble shooting.
SousChef Gulf Seafood - Trussville,AL- January2004 to March 2006
Responsibilities:
Customerservice,line cook,createdmenuspecialsandlayout,shiftorganization,submittedfoodand
supplyorders.
SkillsUsed:
Customerservice,accounting,culinaryskills.
EDUCATION
GED inStandardJeffersonState CommunityCollege - Hoover,AL2012 to 2013
