Jennifer Senn_Signature Assignment Presentaion_CUR516_final.pptx
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• CUR/516: Week 8 Instructional Plan & Presentation
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Jennifer Senn_Signature Assignment Presentaion_CUR516_final.pptx
- 1. Signature Assignment: Instructional Plan and Presentation Jennifer Senn October 4th, 2021 Cur/516 Ms. Joan Beckner
- 2. Communication in the Workplace • What is communication at work • Formats to communicate • Tone in messages • Appropriate intra office communications • Professional communication • Authorized Communication • Ethic in workplace communicating
- 3. Workplace communication • What is communicating in the workplace? • “Workplace communication plays a vital role in the development of an organization and is a central aspect in completing any job. Without communication there will be limited progress on tasks, projects, and the development of company goals. • Simply interpreted the workplace communication consist of information transfer from a receiver and a sender.
- 5. Communication Authorized • Microsoft Teams • Outlook Email • Skype for Business • Web Ex for meeting and video conference calls • SharePoint Cite • HSS Associate Resource center This Photo by Unknown Author is licensed under CC BY This Photo by Unknown Author is licensed under CC BY This Photo by Unknown Author is licensed under CC BY-SA This Photo by Unknown Author is licensed under CC BY-SA
- 6. Communication Formats In the Workplace This Photo by Unknown Author is licensed under CC BY
- 7. Message Tone USE A NEUTRAL TONE WHEN POSSIBLE MAINTAIN FRIENDLY MANNER AWARENESS OF CULTURAL DIFFERENCES NEVER USE SLANG LANGUAGE
- 8. Examples of Tones in Messages Hey girl, sorry it took me long to get back to you. I got you r message and should have some news for you soon. ttfn Or Hello, I apologize for the delay in my response to you, in regard to your resent inquiry.; We have received this and are working to resolve your issue, a response should be received within 7 to 10 days. Sincerely,
- 9. Intra Office Communication Less formal Casual professional First name basis Should remain business related only
- 10. Professional Communication • The reasons we must use professional communication • Accountability, we can retrain those that fall short of the expectations • Avoids conflict by promoting satisfaction • Builds brand by word of mouth • Avoids confusion by providing clear information
- 11. Unprofessional Communication Examples • To: Bob Pope • From: Gabrielle Mendes • Subject: Job? • Hey Bob, We talked a couple weeks back at the chamber of commerce event. (I was the one looking for a • summer internship and had a zit on my lip that could have passed for a cold soar. Lol. Whew. It was not. • You’re probably like, “uh.. What?” Maybe that helps you recall, maybe not. Not completely important, I • suppose. • I’d really like to come work for you at your IT business. You seemed like a cool person to work for, I liked ur • striped pants. I’m available to start working on Monday, but I am taking my driver’s test in June and have to • study and go an hour and half away to take it at an easier place cause I’m not a great driver so I’ll miss a few • days. I am also going to the beach with friends for a week in July. Oh, and my grandmother has bad gas • (OMG IT’S TERRIBLE) and sometimes I have to take her to the doctor. • I’ve attached my resume, it’s the bomb dot com. Let me know if you have a job opening for me. I can’t wait • to play on some computers. If I don’t respond to your email, I’m always on FB, snapchat or insta! • Peace out, • Gabrielle Mendes
- 12. Ethics In Communication Keep personal opinions to yourself No judgement should be expressed Maintain confidentiality Always only send secure emails
- 13. Unethical Examples • Giving out information without verification • Sending the wrong member information to another member • Sharing information outside the organization • Avoid conflict of interest • Keep personal emotion to yourself
- 14. Conclusion • Understanding communication in the workplace • Types of nonverbal communication ques • Conflicts and how to avoid them • Ethical forms of communicating • Proper formats and software to use • Message tones
- 15. References • Arcenas, J. (2021, April). Workplace Communication: tips and tools for good communication. Zenkit; Zenkit. https://zenkit.com/en/blog/workplace-communication-tips-and-tools-for-good-communication/ • Business. (2020). How to Create the Appropriate Tone in Business Communications. UniversalClass.com. https://www.universalclass.com/articles/writing/business-writing/appropriate-tone-in-business-communications.htm • Communication, I. (2017, August 18). Palm Beach Content Co. Palm Beach Content Co. https://www.palmbeachcontentco.com/blog/using-tone-in-communication • • Kashyap, V. (2019). Effective Communication in the Workplace: How and Why? Hrtechnologist.com. https://www.hrtechnologist.com/articles/employee-engagement/effective-communication-in-the-workplace-how-and-why/ • • Thompson, J. (2020, August 19). About Communication & Ethical Issues in Business. Small Business - Chron.com. https://smallbusiness.chron.com/communication-ethical-issues-business-4886.html • •
Editor's Notes
- What is it and how is it used? Apps and software we use. How we speak, type or write matters, Best practices in office. What is professional communication and when we use it. What programs are authorized with our organization? How to apply good ethics in the communications you use.
- Communication in both verbal and nonverbal, often at work that will be nonverbal because you will use written forms such as emails and instant messages. “Workplace communication plays a vital role in the development of an organization and is a central aspect in completing any job. Without communication there will be limited progress on tasks, projects, and the development of company goals” (Arcenas, 2021).
- The various methods of communication in the workplace that is appropriate are outlined above and the way these communications take place used in conjunction with software such as skype, Microsoft teams, and Outlook email programs are all utilized in the business world today. Intra office communications and outside business ventures. Many people surveyed admit to using the work email for personal business. This can be a security violation. Inadvertently creating a back door for cyber security risks.
- Outlook is utilized to schedule meetings and send and receive emails, documents and other forms of communication as needed for business. Collaboration apps for intra office use and a personal self promoting SharePoint cite are benefits to collaboration and teamwork. Questions can be answered on the hss cite.
- Plan write and revise, always proofread and make sure the your subject in included when possible,
- “Tone is an ambiguous thing, and even the best intentions can be misinterpreted. The mantra to stay out of trouble is to revise, revise, and revise your document before you send it” (Business, 2020) Never use slang as this can be insulting in some cultural so be aware of the diversity around you.
- Always try to remain as formal as possible. “Consistency is key in branding, content strategy, and selling. Keep the tone consistent throughout the piece in order to ensure you get the necessary emotional reaction that will drive your customers to action” (Communication, 2017)
- Communicating with other associates has never been easier. Using skype instant messaging and Microsoft teams chat everyone can remain in the same page. Share information and ask questions in real time. Meetings one on one can occur. This communication is intended to be less formal unless creating documentation that is to go outside the organization;.
- Professionalism is a must when communication on the behalf of a business. Remaining consistent while providing clear and precise information allows those on the other end to feel at ease. The confidence that we are on top of our business needs.
- This is the example of what not to send in a communication. Let's work together and correct this communication. How would we begin?
- “Ethical communication in business is not just a question of personal moral standards but an expression of professionalism. The way to communicate professionally is to think long-term, reports Forbes. There may be times when you may feel the urge to mouth off and shout at someone or put them down, and that might even make you feel powerful and in control” (Thompson, 2020). Secure emails are a way to ensure the information is only seen by the intended target.
- Unethical communications can be avoided by maintaining the professional relationship. Keep personal options and thoughrs to yourself. Make sure the correct verification policies has been followed. Never mix your personal life or feelings with business, smile and try to make the member happy. A happy member will bring more members, what else is considered unethical ocommunicatins?
- Having a clear understanding on how to communicate effectively and professionally in the workplace. avoiding slang, keeping personal everything to yourself. Maintaining confidentiality and PHI, be aware of your audience and diversity or cultural differences while always maintaining the integrity of the organization.