2. AGENDA
• Introduction
• Types of Communications
• Talk About It…
• Informal – vs – Formal Communication
• Professional/College Communications
• Talk About It…
• Check for Understanding
• Q&A
3. Effective Communication
In a Business Environment helps us:
• Build stronger interpersonal relationships
• Be more effective to our teams
• Positively impact customers and the end result
In a Professional Environment:
• Allows us to adapt to a virtual world
• Ensures we are understood
• Allows the opportunity to write with confidence
VERBAL-WRITTEN
VERBAL-ORAL
NONVERBAL
Introduction
4. Recipe for Great Communication…
VERBAL-WRITTEN VERBAL-ORAL NONVERBAL
Language Language Body Language
Vocabulary Vocabulary Gestures
Content Content Eye Contact
Structure Structure Facial Expression
Tone Tone Voice
Grammar & Spelling Sentence Structure Personal Space
Punctuation Fluency Appearance
Capitalization N/A N/A
Types of
Communications
6. Informal – vs – Formal Communications
Informal:
• Has a more relaxed tone and sounds
casual
• Most commonly used with peers and/or
family members
• Requires less emphasis on grammar and
spelling
7. Informal – vs – Formal Communications
Formal:
• Uses standard language and a formal
tone
• Most commonly used with non-peers
and people you don’t know well; and
colleagues!
• Necessary in business, career, and
educational settings
8. Informal – vs – Formal Communications
INFORMAL
MODE OF
COMMUNICATION
FORMAL
Text message to a
friend
Verbal-Written Email to a Professor
Grocery List
Note to Department
Chair
Tweet or Facebook post
Online discussion
board post
Skyping with a sibling Verbal-Oral/Spoken
Online Tutoring
Session
Socializing at a club
meeting
In-class presentation
Getting to know your
Roommate
Scheduling a Doctor’s
Appointment
9. Informal – vs – Formal Communications
INFORMAL
MODE OF
COMMUNICATION
FORMAL
Dinner out with a friend Nonverbal
Interacting with
customers at work
Watching a movie at
home
Submitting a job
application
Hugging a family
member
Shaking hands to greet
your manager or
company CEO
10. Discussion:
• Why does proper communication
matter?
• If you are in a “Tech Field” and work
behind the scenes all the time, why
do you need good communication
skills?
Talk About It…
11. Professional Communications
Will you use it?
• Sending emails?
• Leaving voice messages?
• Attending meetings?
• Posing questions – In writing? In person?
• Writing papers and assignments?
• Giving presentations?
• Participating in Class discussions?
• Group projects?
• Applying for and Interviewing for Jobs?
Check for
Understanding
12. QUICK QUIZ
Characteristics of Professional Communication
• What is the most important skill to possess to keep your communications
professional?
• - Self-awareness
• - Punctuality
• - Attention to detail
• - Casual speech
• Which of the following is an example of written communications?
• - A Letter or Memo
• - A Verbal presentation
• - Tweeting an apology to a customer
• - A PowerPoint presentation
• Which of the below are an example of professionalism when
communicating at work?
• - Being concise in written communications
• - using bullet points when you need to use more detail
• - Thinking twice before hitting send
• - ALL of the above
