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- 1. Professional Communications CyberSecurity BootcampPresentation 08Feb2024 Kye-Anne Wilborn, MBA, MM, Phd(c) Dean Center of Excellence in Business & Professional Services
- 2. AGENDA • Introduction • Typesof Communications • Talk About It… • Informal – vs – Formal Communication • Professional/College Communications • Talk About It… • Check for Understanding • Q&A
- 3. Effective Communication In aBusiness Environment helps us: • Build stronger interpersonal relationships • Be more effective to our teams • Positively impact customers and the end result In a Professional Environment: • Allows us to adapt to a virtual world • Ensures we are understood • Allows the opportunity to write with confidence VERBAL-WRITTEN VERBAL-ORAL NONVERBAL Introduction
- 4. Recipe for GreatCommunication… VERBAL-WRITTEN VERBAL-ORAL NONVERBAL Language Language Body Language Vocabulary Vocabulary Gestures Content Content Eye Contact Structure Structure Facial Expression Tone Tone Voice Grammar & Spelling Sentence Structure Personal Space Punctuation Fluency Appearance Capitalization N/A N/A Types of Communications
- 5. Discussion: What does itmean: • Verbal-Written? • Verbal-Oral? • Nonverbal? Talk About It…
- 6. Informal – vs– Formal Communications Informal: • Has a more relaxed tone and sounds casual • Most commonly used with peers and/or family members • Requires less emphasis on grammar and spelling
- 7. Informal – vs– Formal Communications Formal: • Uses standard language and a formal tone • Most commonly used with non-peers and people you don’t know well; and colleagues! • Necessary in business, career, and educational settings
- 8. Informal – vs– Formal Communications INFORMAL MODE OF COMMUNICATION FORMAL Text message to a friend Verbal-Written Email to a Professor Grocery List Note to Department Chair Tweet or Facebook post Online discussion board post Skyping with a sibling Verbal-Oral/Spoken Online Tutoring Session Socializing at a club meeting In-class presentation Getting to know your Roommate Scheduling a Doctor’s Appointment
- 9. Informal – vs– Formal Communications INFORMAL MODE OF COMMUNICATION FORMAL Dinner out with a friend Nonverbal Interacting with customers at work Watching a movie at home Submitting a job application Hugging a family member Shaking hands to greet your manager or company CEO
- 10. Discussion: • Why doesproper communication matter? • If you are in a “Tech Field” and work behind the scenes all the time, why do you need good communication skills? Talk About It…
- 11. Professional Communications Will youuse it? • Sending emails? • Leaving voice messages? • Attending meetings? • Posing questions – In writing? In person? • Writing papers and assignments? • Giving presentations? • Participating in Class discussions? • Group projects? • Applying for and Interviewing for Jobs? Check for Understanding
- 12. QUICK QUIZ Characteristics ofProfessional Communication • What is the most important skill to possess to keep your communications professional? • - Self-awareness • - Punctuality • - Attention to detail • - Casual speech • Which of the following is an example of written communications? • - A Letter or Memo • - A Verbal presentation • - Tweeting an apology to a customer • - A PowerPoint presentation • Which of the below are an example of professionalism when communicating at work? • - Being concise in written communications • - using bullet points when you need to use more detail • - Thinking twice before hitting send • - ALL of the above
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- 14. THANK YOU! Dean Kye-AnneWilborn COEB KWilborn2@ccc.edu