SG1 provides managed IT and cloud services to both SMB & Enterprises customers. SG1 has partnered with TUC Service Center for a complete platform delivering 24x7 Service Desk, IT Service Management, IT Automation, Security and Self-Service to end-users. Visit us at www.sg1msp.com

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TUC®
/Careworx Announces New Partner Program for MSPs and ISVs
May 17th, 2016 – Ottawa, Ontario, Canada – TUC Managed IT Solutions/CareWorx (TUC), a
market-leader in Service Desk, Managed IT and Cloud services, today announces the release of
their new partner program designed specifically for service providers and technology vendors
looking to offer their customers 24x7 end-user support, service automation and IT Service
Management (ITSM) tools and expertise.
The partner program was developed to be as simple as possible and to maximize benefits for
everyone involved. Future partners can take advantage of TUC’s depth and breadth of managed IT
and helpdesk services, as well as marketing tools and sales resources.
“The program is designed to give Managed Services Providers (MSPs) and Independent Software
Vendors (ISVs) instant access to our expertise – our people, our processes and our ITIL-based
Service Desk,” says Marco La Vecchia, VP of Sales at TUC. “In so doing, we can help them get into
markets they previously were unable to penetrate. We give them the credentials and the expertise
to provide better customer support to their end-users and to instantly scale their operations.”
Mr. La Vecchia, recognized as one of CRN’s Channel Chiefs in 2015, also believes the new program
provides meaningful opportunity for the Channel and a gateway for many companies to take
advantage of recurring revenue from the mid-market and enterprise space.
“TUC’s strength lies in the combination of our North-American-based Service Desk expertise as well
as our understanding of technology from a proactive, true Managed Services Provider perspective,”
says La Vecchia. “TUC has invested in its people and processes and that is appealing to MSPs or
ISVs that want to focus on their prime business or scale operations to focus on new and lucrative
markets.”
Texas-based MSP, SG1 signed up to the program in advance of the launch. They feel the TUC
program opens new doors for their company.
“Our partnership with TUC expands our capabilities and gives us the ability to offer deeper and more
complete service offerings to our customers,” says Kevin Dutton, Managing Partner at SG1. “Our
ability to now offer outsourced helpdesk services via TUC’s Service Desk solution also opens up a
whole new level of opportunity for us."
Key attributes of the new Partner Program include:
• Free program / true partnership model including co-selling and co-marketing
• The ability to extend end-user support with dedicated Level 1 and Level 2 support teams
• Enables expanded hours of operation, including available 24x7 support
• ITIL-based processes and workflows with North America-based multilingual support teams
• Access to ITSM ticketing & reporting systems
• Ability to add self-service options for your customer base such as a user-friendly service
portal, customized knowledge base, web store
The new partner program officially launches today at the Trust X Alliance Invitational in Los Angeles,
California. For more information, please visit http://www.tucmanaged.com/partners/partner-program/

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About TUC®
TUC is a leading provider of managed IT and cloud services to small- and medium-sized
enterprises. Our TUC Service Center provides IT service organizations with a complete platform to
deliver 24x7 Service Desk, IT Service Management, IT Automation, Security and Self-Service to
end-users. TUC is ranked as a Top-100 global MSP - supporting customers and channel partners
across North America. Start making your Technology UnComplicated today by
visiting www.tucmanaged.com.
In February, TUC announced a merger with CareWorx to become the #1 Managed Services provider
in the Senior Care industry. CareWorx is the industry’s largest provider of Point of Care, eMAR,
mobile computing and wireless networking hardware solutions for use with EHR software
applications in the North American Senior Care market. Combined, the organization now offers
technology solutions, managed IT, service desk and Cloud solutions to organizations across North
America.
For more information, contact:
TUC Managed IT Solutions
Aaron Bradley, VP of Marketing
613-271-7675
aaron.bradley@tucmanaged.com