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Duty Protocol & Crisis Response Fall 2016 UNE RA Training

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Jennifer Budnar
Jennifer Budnar

Presentation for RA Training about duty protocol and crisis response.

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DUTY PROTOCOL & CRISIS RESPONSE Level Up RA Training Fall 2016
• Check in at the main housing office in East every night at 9pm • Weekday duty runs from 9pm-8am. During this time you must be in your building(s) • Weekend duty is 24 hours. The 8:00 AM-9:00PM shift the following day will be split between you and your duty partner. – One person will be on duty from 8am-2pm, the other will be on duty from 2pm-9pm. – Other than getting food at an on-campus dining facility, you are expected to be in your building(s) even during the 8am-2pm & 2pm-9pm shift. Duty Basics
 Perform social rounds  Keep your door open when you are in your room  Perform a full walk-through of the building(s) roughly every hour  Leave a note on your door with your location and return time if you are not in your room  Host/attend programs (with your AC’s permission) Visibility & Community Development
• Keep them with you at all times • Keep them on until the AC on duty signs you off • Radios are to remain on during duty from 8am-9pm on weekends. • Monday through Friday, turn in the radio to the main housing office in East Hall by 12 noon. If it is a weekend duty, please pass it off to the next person at the appropriate time. Radios
• Keep radios on Channel 2, unless you need to reach Security on Channel 1 • Do not use names or confidential information over radios • – use phone for this purpose • Avoid non-work-related conversations Radio Protocol
• The AC on duty and/or Security may contact you in the following ways when you are on duty: – Your radio – Your room phone – Your cell phone – In-face by coming to your building/room Communication
• Greet you at check-in, hand out your radios and debrief you on any important information you may need to know that evening. • Be available via radio, the AC Duty Phone, or their apartment landline for consultation at any time. • Stop by your building(s)…especially on the weekend When you are on duty, the AC on duty will…
• Remain calm and breathe • Notify (follow the phone chain appropriate for the incident) • Document the situation in an Incident Report • Maintain discretion and responsibility • Practice self care Crisis/Emergency Response Basics
In the event of…  A life-threatening medical emergency  Violent behavior of any kind  The threat of immediate violence or someone brandishing a weapon  A bomb threat  The death of a student  Any time you are concerned for the immediate health or welfare of another person, including yourself 1) Call 911 2) Call Security 3) Call the AC on Duty Who Do I Call???
In the event of…  A fire or smoke emergency 1) Activate the nearest pull station and evacuate 2) Call 911 3) Call Security 4) Call the AC on Duty Who Do I Call???
In the event of…  A psychological emergency  If you hear about or are directly informed of a sexual assault  You see drugs or drugs paraphernalia  The need for an emergency repair  A power failure  Non-compliance (that is not threatening or violent) 1) Call the AC on Duty 2) Follow her/his directions Who Do I Call???
In the event of…  Evidence of arson  The discovery of a bias-related incident 1) Call Security to initiate an investigation of the incident 2) Call the AC on Duty Who Do I Call???
Any time you are not sure what to do…  If possible and appropriate, contact a fellow RA for advice or back-up  Call the AC on Duty for consultation Who Do I Call???
• Use your radio • Call the AC Duty Cell Phone • Call their home landline • ONLY if you have not gotten a response within a reasonable amount of time, call Security Contacting the AC on Duty
 Shelter in Place  Evacuation  Power Outage  Natural Disaster  Dangerous Person on Campus  Follow instructions from Professional Staff Members and/or Security Special Responses
 Remember that our goal is to ensure that residents are safe  You must respond to each and every situation  If you suspect that something is an emergency, do not hesitate to respond accordingly!  Ask for help or back-up if needed  At her/his discretion, the AC on Duty may give you instructions over the phone/radio instead of appearing on the scene for every incident. If you strongly feel that you need her/him on the scene, express that. Go with your gut…

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Duty Protocol & Crisis Response Fall 2016 UNE RA Training

  • 1. DUTY PROTOCOL & CRISIS RESPONSE Level Up RA Training Fall 2016
  • 2. • Check in at the main housing office in East every night at 9pm • Weekday duty runs from 9pm-8am. During this time you must be in your building(s) • Weekend duty is 24 hours. The 8:00 AM-9:00PM shift the following day will be split between you and your duty partner. – One person will be on duty from 8am-2pm, the other will be on duty from 2pm-9pm. – Other than getting food at an on-campus dining facility, you are expected to be in your building(s) even during the 8am-2pm & 2pm-9pm shift. Duty Basics
  • 3.  Perform social rounds  Keep your door open when you are in your room  Perform a full walk-through of the building(s) roughly every hour  Leave a note on your door with your location and return time if you are not in your room  Host/attend programs (with your AC’s permission) Visibility & Community Development
  • 4. • Keep them with you at all times • Keep them on until the AC on duty signs you off • Radios are to remain on during duty from 8am-9pm on weekends. • Monday through Friday, turn in the radio to the main housing office in East Hall by 12 noon. If it is a weekend duty, please pass it off to the next person at the appropriate time. Radios
  • 5. • Keep radios on Channel 2, unless you need to reach Security on Channel 1 • Do not use names or confidential information over radios • – use phone for this purpose • Avoid non-work-related conversations Radio Protocol
  • 6. • The AC on duty and/or Security may contact you in the following ways when you are on duty: – Your radio – Your room phone – Your cell phone – In-face by coming to your building/room Communication
  • 7. • Greet you at check-in, hand out your radios and debrief you on any important information you may need to know that evening. • Be available via radio, the AC Duty Phone, or their apartment landline for consultation at any time. • Stop by your building(s)…especially on the weekend When you are on duty, the AC on duty will…
  • 8. • Remain calm and breathe • Notify (follow the phone chain appropriate for the incident) • Document the situation in an Incident Report • Maintain discretion and responsibility • Practice self care Crisis/Emergency Response Basics
  • 9. In the event of…  A life-threatening medical emergency  Violent behavior of any kind  The threat of immediate violence or someone brandishing a weapon  A bomb threat  The death of a student  Any time you are concerned for the immediate health or welfare of another person, including yourself 1) Call 911 2) Call Security 3) Call the AC on Duty Who Do I Call???
  • 10. In the event of…  A fire or smoke emergency 1) Activate the nearest pull station and evacuate 2) Call 911 3) Call Security 4) Call the AC on Duty Who Do I Call???
  • 11. In the event of…  A psychological emergency  If you hear about or are directly informed of a sexual assault  You see drugs or drugs paraphernalia  The need for an emergency repair  A power failure  Non-compliance (that is not threatening or violent) 1) Call the AC on Duty 2) Follow her/his directions Who Do I Call???
  • 12. In the event of…  Evidence of arson  The discovery of a bias-related incident 1) Call Security to initiate an investigation of the incident 2) Call the AC on Duty Who Do I Call???
  • 13. Any time you are not sure what to do…  If possible and appropriate, contact a fellow RA for advice or back-up  Call the AC on Duty for consultation Who Do I Call???
  • 14. • Use your radio • Call the AC Duty Cell Phone • Call their home landline • ONLY if you have not gotten a response within a reasonable amount of time, call Security Contacting the AC on Duty
  • 15.  Shelter in Place  Evacuation  Power Outage  Natural Disaster  Dangerous Person on Campus  Follow instructions from Professional Staff Members and/or Security Special Responses
  • 16.  Remember that our goal is to ensure that residents are safe  You must respond to each and every situation  If you suspect that something is an emergency, do not hesitate to respond accordingly!  Ask for help or back-up if needed  At her/his discretion, the AC on Duty may give you instructions over the phone/radio instead of appearing on the scene for every incident. If you strongly feel that you need her/him on the scene, express that. Go with your gut…