1. Vintage and Fine Jewelry Department
 Inspect the product received and units received on Purchase Order.
 Update the vendor template and add detail report to correct represent product received.
 Coordinate with studio planning to have units photographed.
 After units photographed,re-inspect product is labeled, packaged, described correctly.
 Insure quality of product before shipping to member.
 Meet SLA deadlines.
 Track purchase orders arrival and orders shipped to customer.
 Collaborate with vintage merchandising team and vendors when product arrives differently than
expected; reaching out on template for PO; PO units; customer orders.
 Created reporting logs (Incorrects SF, Vendor Report) to increase sales and create a positive
customer experience.
 Resolved member service tickets.
 Work with concierge team to send images and answer members question about the product.
 Location and inventory audits to verify product is truly available.
 Led project for researching, gathering, and transferring product received in LDC, which belonged
in KY3.
 Wrote a 28 page SOP for the role of a Vintage QC Specialist.
 Completed Excel Course for Gilt.
 Used Excel, Admin, Gilt.com, ACE Software, Zendesk, Photoshoot App.
Creative Department
 Work on product resolution by completing bulk checks; analyzing the product purchase order
history and photo shoot history; reviewing the receiving and return history.
 Bulk checks on multiple issues such as mislabels, incorrect images, product content
 Copywriter and manage content on products sale pages,such as, material, care, origin,
measurements
 Verified product was correctly described and imaged for sale in admin
 Resolution of products include: ordering the product to be reshot; removing incorrect images and
reaching out to vendor for correct images; updating product page with correct information;
merging duplicate product looks; etc. The goal is to resolve the product issue as soon as possible
in order to generate more sales.
 Used Excel, Admin, Gilt.com, Quiet Logistics Software, Zendesk, Cognos.
Returns Department
 Analyze customers’ reasons for returning products.Spot trends in product being returned. Report
out on findings of return patterns; vendorproduct being returned; buying price and sale price.
Create resolutions in order for product and improve overall sales.
 Cancel member orders and create returns for members.
 Manage, train, and answer returns processors questions,across three shifts.
 Guarantee top quality for member.
 Updated and edited the SOP for the returns processors.
 Created reports to track total audits from processors; totalerrors from processors and common
error found by processors between all three shifts. This report helps improve the returns processors
skills. The report is sent out daily. There is a more detailed report sent out at the end of each
month.
 Implemented procedure for processors to use folding boards to improve quality of units.
 Audit footwear; items on garment racks; and items that are flat packed.
 Audit over 500 units/day.
 Audits include: verifying color, style,& size of the product match the label on the item. If color,
size, and style do not match, research item. If item is mislabeled, I’ll re-label the product. If the
item has an incorrect image, I’ll remove the image and order a reshoot.If the description is
incorrect, I will update the description.
 Audit damaged products entails deciding if the unit can be re-couped to be placed back into
inventory; the unit is truly damaged and needs to be destroyed; the unit should be sent to the Gilt
City sale.

2.  Used Excel, Admin, Gilt.com, Quiet Logistics Software, Cognos Reporting Tools, Zendesk,
Photoshoot App.
Dry Cleaning Department
 Goal to save money and verify the resolution for the product is to be dry-cleaned.
 Analyze the buy cost and sale cost of the product to generate more revenue.
 Place product into sellable locations as quick as possible,so the product is available for the
members to buy.
 Separate dry cleaned items from steamed items, in order to increase the number of units the dry
cleaners can process.If item needs to be steamed, I'll log it and send to dry cleaner. If item on
steamrack is dirty, I'll log the item, and send to dry cleaning.
 Used Excel, Admin, Gilt.com, Quiet Logistics Software.
Alterations/Cobbler Department
 Goal is to save time and money.
 Verify the exact alterations that need to be made. Report out on the buy cost and sale value of the
product.Inspect the product once the alterations have been completed.
 Inspect the footwear being sent to the cobbler. Report out on the issue with the footwear; buy cost;
and sale value. Verify the product fixed and place into sellable location.
 Used Excel, Admin, Gilt.com, Quiet Logistics Software.
Sample Coordinator
 Uploaded the LDC on Dock and Samples report
 QC products for samples; re-shoots; exceptions; onesies
 Merged skus with more accurate skus
 Corrected mislabeled product and duplicate image products
 Sent out report if past SLA
 Track orders from vendors and expected dates of arrival
 Used Excel, Admin, Gilt.com, Quiet Logistics Software, Zendesk, Photoshoot App.
Store Manager
 Managed the Gilt Groupe “pop-up” shop in Saint Matthew’s
 Scheduled employees’ breaks
 Assigned employees’ to departments
 Collaborated with other managers on the placement of products
 Communicated creative floor plans to increase sales
 Handled cash and closed cash drawers
 Provided customer service by explaining products; picking up furniture; discussing howto shop on
gilt.com or Gilt Groupe app; resolved customer discrepancies’ about pricing.