Supply chain and replenishment experience.

1. Portfolio Professional Work Samples of Mandy Hougland 2700 West Fir Street Rogers, Arkansas 72758 479-936-4764 [email_address] © 2008 Mandy Hougland 5 4 3 2 1

3. Business Cases Low In-stocks Affecting Sales Warehouse Item ● Assembly Item Poor Fill-Rate Impacting Scorecard Poor MABD Compliance Impacting In-stocks Promotions Causing DC Outs Back to Contents Report Samples Tools Developed

4. Low In-stocks Affecting Sales Warehouse Item Back to Contents Business Cases Report Samples Tools Developed Business Cases Problem Analysis Conclusion Solution Result An item with no product supply issues was suffering unexplained low in-stocks. I discovered a pattern where in-stocks were lower early in the week, gradually improving by Friday, but still not meeting expectations. Compared shelf facings to average wkly sales. Since weekend sales account for at least 30% of total, I surmised that there wasn’t enough holding power on shelf to maintain in-stock through the weekend and early week. I wrote a safety stock policy to keep at least two units on the shelf. This increased order quantities and provided a buffer for high weekend traffic. Within 3 wks, in-stock had improved from 93% to 98%.

5. Back to Contents Business Cases Report Samples Tools Developed Problem Analysis Conclusion Solution Result Business Cases Low In-stocks Affecting Sales Assembly Item An assembly item with no product supply issues was suffering unexplained low in-stocks, but showing high weeks of supply at store level. I checked MABD and Fill-Rate compliance, which were fine. I then compared store level DDs against actual POS. Found discrepancies. Built store groups where forecast was 20% +/- actual sales. Product wasn’t in the right place. Too much was going to stores that didn’t sell through fast, and not enough to those that did. (Store level forecast inaccuracy). I wrote a DPF policy in CPFR to open the max update window on stores that were under forecasted; wrote policy to open the min update window on stores that were over forecasted. Within 6 weeks, in-stock had improved and weeks of supply had gone back down to a reasonable level across the board.

6. Poor Fill-Rate Impacting Scorecard Business Cases Back to Contents Business Cases Report Samples Tools Developed Problem Analysis Conclusion Solution Result One particular vendor sequence number repeatedly had very poor fill-rate compliance on the supplier matrix scorecard. In-stock was starting to suffer and lost sales were growing. I reviewed the situation with my factory. Learned that orders had been coming in over forecast, and we had run short on product. I discovered that a competitor item had gone off rollback rollback causing demand for our item to unexpectedly spike. I adjusted internal forecast to compensate for the additional sales. When product supply caught up, I wrote a DPF policy to quickly get stores back in-stock. Within 4 weeks stores were catching up, fill-rate had improved and we were capitalizing on the sales opportunity.

7. Poor MABD Compliance Impacting In-Stock Business Cases Back to Contents Business Cases Report Samples Tools Developed Problem Analysis Conclusion Solution Result MABD compliance had dropped below 80% on one of our sequence numbers. I pulled MABD & Fill-Rate query to identify which DCs were getting late loads. Determined carrier using HOST system. Checked for accurate lead times. Verified that orders were bring called in for routing by our factory on time. I uncovered two problems. Most of the late arrivals were occurring on the east coast. Also, one carrier in particular stood out as having more late loads. Since loads are collect and go through centerpoint, the only option is to add lead times. Also, I provided report documentation to customer’s traffic on the carrier with consistent late performance. Increasing lead times improved MABD compliance. But, as a collect supplier, we had no control over carrier assignment. So, we keep customer’s traffic apprised of these situations.

8. Promotions Causing DC Outs Business Cases Back to Contents Business Cases Report Samples Tools Developed Problem Analysis Conclusion Solution Result Stores were pulling regional warehouses out of stock in anticipation for their promotions, rather than waiting for their GO orders to hit. I put together a plan whereby DC inventory was ramped up prior to the promotion to avoid outs. Also GO orders were broken into multiple flows so that stores would receive product earlier, but at the same time wouldn’t be overstocked. Consistently experiencing DC outs right before promotions on warehouse items. These were difficult to backfill because of large promotional orders that also needed to be shipped into the stores. I checked SSO quantities and determined that stores were slated to receive plenty of product, but they could not see these on order quantities prior to events. This plan nearly eliminated DC outs prior to promotions and gave the stores more time to prepare for events. It also eliminated increased internal labor costs associated with having to backfill DCs that had been pulled out of stock.

9. Report Samples MABD & Fill-Rate Scorecard In-stock Supplier Stats Monthly Replenishment Report Back to Contents Business Cases Tools Developed

10. MABD & Fill-Rate Report Samples Back to Contents Report Samples Business Cases Tools Developed DSS Query pulled once per week to calculate must-arrive-by and fill rate compliance. Data subtotaled to get a grand total compliance rate for each DC. Conditional formatting used to highlight DCs with less than perfect compliance. Spreadsheet expanded to reveal actual late PO numbers that need to be researched.

11. Scorecard Report Samples Back to Contents Business Cases Report Samples Tools Developed Attention paid to warehouse inventory, replenishment in-stock, store level inventory, on time performance and must arrive by compliance. (This is a common “canned” report.

12. In-stock Report Samples Back to Contents Business Cases Report Samples Tools Developed Report allows one to track day to day in-stock changes, as well as store count changes.

13. Supplier Stats Report Samples Back to Contents Business Cases Report Samples Tools Developed This weekly report is submitted to replenishment managers to keep track of inventory levels, turns goals and other measurements like MABD and Fill-Rate.

14. Monthly Replenishment Reports Report Samples Back to Contents Business Cases Report Samples Tools Developed In-stock Trending Order Patterns Report allows quick view of key internal and external metrics each month, as well as plans to correct any issues.

15. Tools Developed Back to Contents Business Cases Report Samples Order Tracking MABD Compliance Manual Order Calculator Troubleshooter

16. Tools Developed Back to Contents Business Cases Report Samples Tools Developed Order Tracking This is only a small snapshot of a much larger spreadsheet I used to track weekly order quantities and compare them to forecasts and inventory on hand. It also helps keep track of inventory policies and promotional history. Stroller Car Seat Playpen Walker High Chair Crib Mattress

17. Tools Developed Back to Contents Business Cases Report Samples Tools Developed MABD Compliance This is an Access report I created that provides a list of late POs by DC and carrier. This helps in finding lead time or carrier performance issues and acts as a great way to store historical data.

18. Tools Developed Back to Contents Business Cases Report Samples Tools Developed Manual Order Calculator I created this tool for use when a DC is out of stock or low on inventory. It takes into consideration the average weekly pulls, projects current week pulls, then calculates weeks of supply. Once a suggested order qty is entered, it calculates the new weeks of supply.

19. Tools Developed Back to Contents Business Cases Report Samples Tools Developed Troubleshooter I developed this 2-page document to guide me through the research and root cause analysis phase when I encountered an item with an issue. It provided a lasting record of my findings, and served as a go-by when similar issues arose with other items.

20. Thanks for taking the time to review my work! Mandy Hougland 2700 W. Fir St. Rogers, AR 72758 479-936-4764 [email_address]