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To successfully deliver your IT project: build your team, build your Agile iteration, build your code factory v10

Today, we are hearing a lot talking about digital company but many of those same companies are forgetting what is a digital company. Back to basics, It's simply a company dealing with IT projects. So, here is my lessons learnt regarding 'How to deliver successfull IT projects' from my 15 years spent as an IT project manager and my 5 years spent as a Lean & Agile coach.

To successfully deliver your IT project: build your team, build your Agile iteration, build your code factory v10

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Key items for a Digital enterprise
build the Team
build the Agile Iteration
build the Code Factory
To successfully deliver your IT project …
Code factory
Key items for a Digital enterprise
• Create transversal/product team (Spotify)
• Build trust & solidarity
• Review the development process from the request initiation to production
• onshore-offshore & RA(CI)
• Review roles: Team lead, Tech Lead, Scrum master & Product Owner
• others on offshore side
Review project & team management with Agile key concepts (events & roles)
• work with MVP (Minimum Viable Product)
• adjust the meeting cascade (hoshin-kanri)
• Implement an electronic dashboard for splitted team
Review development factory with Lean key concepts
• easily control your code: code management & coder community (GitHub)
• easily deploy technical environment (PaaS/IaaS)
• easily deploy the code: automated package building & deployment (DevOps)
• prove your code is working:
• test methodology & strategy
• continuous integration (build & automated test)
• improve continuously your Code & Factory: architecture & refactoring (SaaS)
3 main steps
the key methodologies: Lean, Agile, DevOps
1. Build the team: empower people
2. Build the Agile iteration: try & adapt in short iteration
3. Build the Code Factory: ensure code quality & fluidity in the process
the Goal:
Capacity to deliver Business Project with Agility and offer a great User eXperience
Code factory
Build the team: empower people
the key methodologies: Lean, Agile, DevOps, matricial organization
The Spotify organization:
Small teams product oriented, mixing the key roles of the enterprise & autonomous
From the BCG Lean Summit 2016
Build the team: empower people
the key methodologies: Lean, Agile, DevOps, matricial organization
Key point to break silos : some key meetings should not be aligned on the org chart
• vertical communication: hierarchy chart meetings
• transversal communication: transversal/horizontal meetings
Whatever the organisation you choose, setup a few key meetings transversally to
your organisation chart to ensure porosity of your ‘silos’.
Example: around 30 people with 2 team leaders and 1 Domain manager dealing with 2 main activities: maintenance
of the core engine & business projects development
Meetings aligned on the org chart are
‘rigidifying’ silos
Meetings transversal to the org chart
are ‘breaking’ silos
N+2
N+1
Project
BA
+
IT
N+1
Core
BA
+
IT
Daily
Stand-up
weekly Daily
Stand-up
weekly
• Just 1 person has the global vision: the N+2 &
furthermore, he’s focused on other subjects
• Consequence: difficult to do capacity management
between the 2 teams due to a lack of transversal vision.
Each team focus on his own functional perimeter
N+2
N+1
BA
Project
+
Core
N+1
IT
Project
+
Core
Daily Stand-up
weekly
• All the team has the global vision
• 3 managers are accountable of the capacity
management between ‘Project’ & ‘Core’ subjects
• Daily stand-up based on a ‘Project’ & ‘Core’ subjects
ensures a daily communication between BA & IT
• Weekly meeting: you can do 2, 1 BA & 1 IT but the
preparation should be done in common by the 2 N+1
Daily Stand-up
Build the Agile iteration: try & adapt in short iteration
the key methodologies: LEAN, SCRUM, KANBAN, SCRUMBAN, family of stories, limit WIP
Empower the team: give clear objectives and make them autonomous
Build quality first: setup regular feedback loop & learn from the failure
• How: through short iterations• Goal: build Quality first … is cheaper!
• How: make the team build their solution
• How: visualize your process & problems!
do
Better to deliver Faster
Safer
Visual Management
Man records 90% of his information through
• 50 to 70% : Vision, Hearing
• 90%: Interaction
E = Q * A
• E = efficiency of the solution
• Q = quality of the solution
• A = acceptance of the solution by operational team
Cheaper
Build the Code Factory: ensure code quality & fluidity in the process
the key concepts: DevOps, open source community, discussion directly on the code
easily control & share your code:
• manage your code efficiently
• build your community around your code (share expertise)
Code factory

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To successfully deliver your IT project: build your team, build your Agile iteration, build your code factory v10

  • 1. Key items for a Digital enterprise build the Team build the Agile Iteration build the Code Factory To successfully deliver your IT project … Code factory
  • 2. Key items for a Digital enterprise • Create transversal/product team (Spotify) • Build trust & solidarity • Review the development process from the request initiation to production • onshore-offshore & RA(CI) • Review roles: Team lead, Tech Lead, Scrum master & Product Owner • others on offshore side Review project & team management with Agile key concepts (events & roles) • work with MVP (Minimum Viable Product) • adjust the meeting cascade (hoshin-kanri) • Implement an electronic dashboard for splitted team Review development factory with Lean key concepts • easily control your code: code management & coder community (GitHub) • easily deploy technical environment (PaaS/IaaS) • easily deploy the code: automated package building & deployment (DevOps) • prove your code is working: • test methodology & strategy • continuous integration (build & automated test) • improve continuously your Code & Factory: architecture & refactoring (SaaS) 3 main steps the key methodologies: Lean, Agile, DevOps 1. Build the team: empower people 2. Build the Agile iteration: try & adapt in short iteration 3. Build the Code Factory: ensure code quality & fluidity in the process the Goal: Capacity to deliver Business Project with Agility and offer a great User eXperience Code factory
  • 3. Build the team: empower people the key methodologies: Lean, Agile, DevOps, matricial organization The Spotify organization: Small teams product oriented, mixing the key roles of the enterprise & autonomous From the BCG Lean Summit 2016
  • 4. Build the team: empower people the key methodologies: Lean, Agile, DevOps, matricial organization Key point to break silos : some key meetings should not be aligned on the org chart • vertical communication: hierarchy chart meetings • transversal communication: transversal/horizontal meetings Whatever the organisation you choose, setup a few key meetings transversally to your organisation chart to ensure porosity of your ‘silos’. Example: around 30 people with 2 team leaders and 1 Domain manager dealing with 2 main activities: maintenance of the core engine & business projects development Meetings aligned on the org chart are ‘rigidifying’ silos Meetings transversal to the org chart are ‘breaking’ silos N+2 N+1 Project BA + IT N+1 Core BA + IT Daily Stand-up weekly Daily Stand-up weekly • Just 1 person has the global vision: the N+2 & furthermore, he’s focused on other subjects • Consequence: difficult to do capacity management between the 2 teams due to a lack of transversal vision. Each team focus on his own functional perimeter N+2 N+1 BA Project + Core N+1 IT Project + Core Daily Stand-up weekly • All the team has the global vision • 3 managers are accountable of the capacity management between ‘Project’ & ‘Core’ subjects • Daily stand-up based on a ‘Project’ & ‘Core’ subjects ensures a daily communication between BA & IT • Weekly meeting: you can do 2, 1 BA & 1 IT but the preparation should be done in common by the 2 N+1 Daily Stand-up
  • 5. Build the Agile iteration: try & adapt in short iteration the key methodologies: LEAN, SCRUM, KANBAN, SCRUMBAN, family of stories, limit WIP Empower the team: give clear objectives and make them autonomous Build quality first: setup regular feedback loop & learn from the failure • How: through short iterations• Goal: build Quality first … is cheaper! • How: make the team build their solution • How: visualize your process & problems! do Better to deliver Faster Safer Visual Management Man records 90% of his information through • 50 to 70% : Vision, Hearing • 90%: Interaction E = Q * A • E = efficiency of the solution • Q = quality of the solution • A = acceptance of the solution by operational team Cheaper
  • 6. Build the Code Factory: ensure code quality & fluidity in the process the key concepts: DevOps, open source community, discussion directly on the code easily control & share your code: • manage your code efficiently • build your community around your code (share expertise) Code factory
  • 7. Build the Code Factory: ensure code quality & fluidity in the process Code factory the key concepts: cloud, virtualization of machines, database, network easily deploy technical environment (PaaS/IaaS) As a developer, I can easily ask new environment, (re)configures them to match my current needs (take advantage of the virtualisation of the ‘hardware’, cloud, …)
  • 8. Build the Code Factory: ensure code quality & fluidity in the process Code factory the key concepts: DevOps, automation easily deploy the code: from craftsman to industry automated package building & deployment (DevOps) DevOps: a cultural & professional movement DevOps: the maturity of new techno & tools allows industrialisation to easily deploy Source: conference Netapsys, actifio) from a clash of interest … DEV Quickly deliver new features CHANGE! VS OPS Ensure availability & responsiveness of the service STABILITY! … to a collaboration DEV Inside the container • Code • Libraries • Data • applications OPS Outside the container • orchestration • Logging • Remote access • Network configuration • monitoring • Same goal • Same tools • But different roles
  • 9. Build the Code Factory: ensure code quality & fluidity in the process Code factory the key concepts & tools: continuous integration, TDD, test methodology, AML prove your code is working: •continuous integration (build & automated test) •test methodology & strategy  Test Strategy: be smart & lazy but keep the control!  Think methodology before tools! • Test is related to renunciation: what is mandatory, what is not? • Think also on what is the best way to do it (which data, who, when, automated, …?)  ‘Continuous Integration’: regularly build, deploy & test regression (automation)
  • 10. Build the Code Factory: ensure code quality & fluidity in the process Code factory the key concepts & tools: continuous integration, TDD, test methodology, AML KPI to measure the evolution of Lean, Agile & DevOps 'practices’ • Measure the ‘Value Added’! (the finalized product, better the benefits, leadtime) • Measure items of End-to-End process related to this VA. not individual productivity Question: Is individual productivity really the final goal of your firm? No. Customer satisfaction • priority • time to market • quality Code Factory Efficiency • time to market • Quality • Cost How to measure them?Key Activities & key themes we want monitor Quality: delivery matches client’s priority (1 to 4) Quality: delivery matches client expectation (1 to 4) • retrieve code version X: frequency, time & % automation • Already in production • In development • Manage your code: • # versions maintained in parallel • Code merge: freq, time, easy or not • deploy technical environment: freq, time & % automation • deploy your code version: freq, time & % automation • prove your code is working: freq, time & % automation • Build • test code coverage (unit testing, regression, UAT • prove your code is maintainable: • # Bug/Release/Sprint • Cost of maintenance per component # Release per year/month Time between 2 Releases into Production Time to market: from prioritised to setup in production # critical interruption of services per month/week Time to restore service compared to SLA Quality: service matches client expectation (1 to 4) List of most repetitive & heavy tasks # of deployment/week,~workload, ~time, % automation For Standard & Urgent Already in production Critical interruption Deliver new feature How long the customer has to wait? measure how easy it is to … • control your code • deploy technical environment • deploy your code: automated package building & deployment • prove your code is working: • test methodology & strategy • continuous integration • prove your code is maintainable • improve continuously: architecture & refactoring Standard release Urgent release Frequency Time to market Deliver first high VA velocity: #SP/Release/Sprint Is velocity used to forecast future delivery with Client? Per Release, US with major Gap forecast/realised, rationale Capacity of the team to forecast from its current productivity Forecast planning
  • 11. Appendix Sources by theme  Digital  Digital transformation: BCG Summit 2015 & 2016  ING applies Spotify organisation  Atelier BNP Paribas (AWS conference) The BBVA case  Digital meeting: iObeya, Smartech, Hitachi, U-Touch, Epson  Lean  Lean (Womack, Jones)  McKinsey  Agile  Lean Software Development (Poppendieck)  Scrum (Jeff Sutherland)  Kanban (David J. Anderson)  key subjects not discussed here  Story families & Release Cycles  Test  Architecture  Documentation
  • 12. Appendix BCG Summit 11/2015 What a bank needs to become digital?
  • 13. Appendix What is DevOps? What are the standard and major problems and goals the IT department is requested to fullfil? • Be Agile • Be reactive • Deliver quality • Reduce its cost DevOps Ability to implement & deliver quickly Ability to manage several versions in parallel (not required if just one) Ability to deploy into production as a non-event Ability to deploy/configure quickly any environment (SMED in manufacturing)