How to embed coaching values in an organization; what Greatness they unleash

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Copyright © 2016 Greatness Leadership Coaching, all rights reserved
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How to embed coaching values in an organization;
what Greatness they unleash
Jean-Francois Cousin, MCC
for ICF Singapore Chapter,
25th January 2016

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Jean-François Cousin, ICF MCC,
serving Clients across Asia and the Middle-East,
former Senior Executive in Asia
Coaching and corporate experience Successful Clients
• Delivered over 6,000 hours of coaching
to executives and teams since 2006
• One of his main interests: help leaders and
organizations enhance collaboration and agility
• Former Managing Director of a Fortune-500
Company in Thailand (1998-2004)
Contact: jfc@1-2-win.net

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Let’s play!

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How does a
Coaching Culture
look like?

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An organizational setting in which not only
formal coaching occurs, but also, most or a
large segment of individuals in the
organization practice coaching behaviors as
a means of relating to, supporting and
influencing each other.
By E. Wayne Hart, Ph. D. Center for Creative Leadership
http://www.ccl.org/leadership/pdf/news/newsletters/hartcoachingastd.pdf
A definition of a Coaching Culture

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What beliefs
nurture a
Coaching Culture ?

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Example of beliefs nurturing a Coaching Culture
We connect truly with one another
Beliefs Behaviors
Authenticity and trust inspire reciprocity We are authentic and we choose to trust others
upfront
It is more productive to look for the best in others than to
obsess about their flaws
We look for others’ ’inner-beauty’
Everyone has worthwhile and different things to say;
we find better solutions to our problems with diverse ideas
We fully listen to others
We grow capabilities, initiative, and accountability
Everyone has potential;
It is our duty (and it is rewarding) to help unleash more of it
We help others unleash more of their potential
Blame promotes the fear of mistakes and discourages
initiatives;
Tolerating excuses decreases accountability
We choose a no-excuse and no-blame approach to
everything we do
A rising tide lifts all the boats We do all we can to help everyone play at their best
We tightly collaborate to delight audiences beyond their expectations
Collaboration and agility are critical to Greatness and its
sustainability;
Celebrating progress motivates to sustain the efforts
required
We build bridges, not walls, by making our animals
more cooperative across groups and more agile at
team work, and we celebrate our progress
The quality of Customers’ experience determines our future We center our decisions on the quality of the
Customers’ experience
Solving problems from the perspective of “What can best
serve our Circus’ purpose?” yields greater good for the Circus
When we are stuck at conflict resolution, we take a
step back from individual goals and ask ourselves,
“What can best serve our Company’s purpose?”

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What changes must happen
at a deep level within leaders
so they become the change catalysts
able to unleash a Coaching Culture?

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An almost true story… Once upon a time…

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Poor performance and collaboration

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Silo-mentality

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You little
guys smoked
your bamboo
sticks or
what?
Hidden or overt hostility

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Under-par manager
Fake superiority / pretence of invulnerability

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Under-par manager
Limiting beliefs about themselves

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Under-par manager
Black-and-white judgments and
plays the smartest guy in the room

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Under-par manager
Fear of mistakes / perfectionism
and micro-management

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Under-par manager
Hangs out only with one’s group only

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Under-par manager
Blind selfishness

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Disengaged boss
Change resistance and the
comfort-zone of managing silos

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Good news (finally!)
Athena
has landed…

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Discuss changes must happen at a deep level within leaders so they become the
change catalysts able to unleash a Coaching Culture in their organizations

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Self-awareness
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Self-awareness
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Self-acceptance
Mindful Growth
Self-trust and self-esteem
Authenticity & Humility

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Healthy self-confidence removes toxic habits
Let go of… Embrace…
Fake superiority / pretence of invulnerability
Limiting beliefs about themselves
Black-and-white judgments and playing the
smartest guy in the room
Fear of mistakes / perfectionism and micro-
management
Hanging out only with one’s entourage
Change resistance and the comfort-zone of
managing silos
Humility and openness
Their aspirations
Their ability to help others perform
at their best
Mistakes as sources of growth, and
empowerment
Interest in others
Change and a purpose-driven leadership

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Think of the ripple effects of your being on a coachee…
Who are you being when they are the most positive?

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Which particular elements of a coach posture best inspire
leaders to evolve the way they lead transformations and
anchor necessary shifts within themselves?
Ripple effects of a coach’s posture
(notably about sense of self-worth, authenticity, vulnerability,
comfort with not-knowing and uncertainty)

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8 shifts in manager’s posture as a coach,
enabling faster growth, higher confidence & agility
Manager’s posture as a coach
• Authentic and humble
• Holistic listener
• Student / enabler of coachee’s talents
• Non-judgmental thinking-partner
• Comfortable with not knowing, with failure, trusting process
• Empathetic, yet detached from outcome
• Courageous feedback-provider
• Supportive challenger

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Manager’s posture
as a coach
Coachee’s posture
with manager / coach
Coachee’s posture
with others
Ripple-effects on others
(linked to agility & collaboration)
Student / enabler of
coachee’s talents
Learns and gains
self-awareness as s/he
‘teaches’ the coach
Open (to learn) from others
Gain self awareness of one’s
thinking, grow confidence;
open (to learn) from others
Authentic and humble Authentic and humble Authentic and humble Authentic and humble
Holistic listener
Makes sense of her/his
thinking, personal
‘experience’ and
emergent learning
Listens to make others’
thinking visible
Think and contribute at best,
listen and help to make
others’ thinking visible
Non-judgmental
thinking-partner
Crosses boundaries,
attains self-acceptance
Less judgmental
thinking-partner
Think more freely,
less judgmental of others
Comfortable with not
knowing, with failure,
trusting process
knowing and with failure
knowing and with failure
Comfort with uncertainty
and with failure
Empathetic, yet
detached from outcome
Accountable for outcome,
makes sense of
conversation
Holds others accountable, in
adult-to-adult relationships
More accountable,
in adult-to-adult
relationships with others
Courageous
feedback-provider
Grows self as a
‘work in process’
Asks for and offers
courageous feedback
Grow self-awareness and
genuine self-esteem
Supportive challenger
Experiments outside
of comfort zone Supportive challenger
Experiment outside
of comfort zone
8 shifts in manager’s posture as a coach,
enabling greater collaboration & agility

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Accelerate your personal growth, way beyond your comfort-zone
Impact of Coaching on Coachees’ learning

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Self-
awareness
Self-
acceptance
Self-esteem
& self-trust
+
-
Authenticity
& Humility
Helping
others grow
Openness
to others
Productive
relationship
Growth
The path from self-awareness
to productive relationships
is fostered by coaching

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Agility
learn from
mistakes
keen to
experiment
comfortable
not knowing
versatile
thinking
accountable
‘adult’
eager learner
What develops agility
is fostered by coaching

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4 leadership-levels towards High Performance & Greatness
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1.Drop the masks
2.Lift others up
3.Get the acts together
4.Unleash a Coaching
Culture
4 steps towards a Coaching Culture
Self Leadership
Relational Leadership
Organizational Leadership
Team Leadership

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Grow self-esteem, yours and others

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Tips in Appendix, on Facebook and on LinkedIn

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Greatness
Leadership
Coaching

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How to embed coaching values in an organization;
what Greatness they unleash
Jean-Francois Cousin, MCC
for ICF Singapore Chapter,
25th January 2016
THANK YOU!
Appendix

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Resource
(click on picture for access)
http://www.greatness.coach/book

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http://www.greatness.coach/book

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Resource
(click on picture for a preview)
Available at MPH bookstores in Malaysia, Kinokunya in Singapore
and on Amazon (paperback and ebook)

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Praise for the Book
“Game Changers at the Circus is a unique and charming story with important lessons for every leader. Jean-François
Cousin’s creative energy springs from every page. Read this book and make a positive difference in your organization!”
– Ken Blanchard, co-author of The New One Minute Manager® and Leading at a Higher Level
“Enjoyable and compelling, this timely fable and its lessons read like a novel but serves as an
important business manual. With wisdom and context from a long and successful business career, Jean-François Cousin has
painted a vivid picture of how to enact change effectively, with page after page of insight!”
– Marshall Goldsmith, a Thinkers50 Top Ten Global Business Thinker and top ranked executive coach, author of the NYT
bestseller, What Got You Here Won’t Get You There
“Many organizations struggle to build a high-performance culture. Sometimes leaders can’t get aligned. Sometimes they
disagree about what is most important. Let’s face it—sometimes it seems like a circus! Jean-François Cousin’s new book,
Game Changers at the Circus, offers a powerful approach to change all that. Packed with easy-to-apply principles and
practical action steps, this book will help you and your team achieve new levels of passion, productivity, and performance.”
– Ron Kaufman, New York Times bestselling author of UPLIFTING SERVICE: The Proven Path to Delighting Your Customers,
Colleagues, and Everyone Else You Meet
“Game Changers at the Circus is a great story of the roles leaders can play in either limiting or accelerating greatness in an
organization. The four leadership levels provide a framework for the future, as well as clarity around the essential
behaviours contributing to the success of the organization.”
– Roland B. Smith, Vice President and Managing Director, Center for Creative Leadership

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Coaching tips and tools
(click on the picture to open the tool)
The path from
self-awareness to authenticity

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Accelerate your personal growth, way beyond your comfort-zone
(click on the picture to open the tool)

How to embed coaching values in an organization; what Greatness they unleash

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