Jawanza Ali Shorter is applying for a new opening at the company. He has over 3 years of experience as a Lead Service Agent at Enterprise Rent-A-Car where he developed strong customer service skills and the ability to handle difficult customers. During his time there, he implemented a new detailing strategy that reduced cleaning expenses by 50% and increased customer satisfaction by 10% within 3 months. He believes his professional experience has helped him improve his leadership, organizational, and customer service skills.

1. J A W A N Z A A L I S H O R T E R S R .
4323 Prescott Rd., Baton Rouge, LA, 70805 United States | (225)315-0637 | 17dean@gmail.com
To Whom It May Concern:
I am writing to your firm regarding your company’s new opening. I have been working as a Lead
Service Agent at Enterprise Rent-A-Car for more than 3 years now and have developed impeccable
phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to
working on multiple projects simultaneously, and can offer new ideas to help your company grow and
surpass all goals and objectives.
My duties included making several calls a day to business and private individuals to solicit sales/rentals
for goods and services. During my tenure, I implemented a new detailing strategy, reducing our
cleaning expenses by 50% and increased the satisfaction ratio by 10% within 3 months.
My professional experience has helped me improve my leadership skills, allowed me to gain
organizational skills, and provided me with extensive knowledge of how to provide excellent customer
service to potential clients. I also highly value the importance of honesty, integrity and accountability
in my work and community.
I am looking forward to discussing the position and my qualifications with you in more detail soon. I
feel confident that I fulfill the requirements for the position. Thank you kindly for your time and
consideration.
Sincerely,
Jawanza Ali Shorter Sr.