Complete concept of communication skills to improve your soft skills. As you all know soft skills are very mandate today to survive in any corporate environment. So that's why i have uploaded this presentation for you all to learn and improve your softskills.

1. COMMUNICATION SKILLS
Fle iJoy
by
Jetking®
Better Life

2. How to introduce yourself?
✓ For giving self introduction use ‘I am’ or
“My name is”.
✓ Using ‘Myself’ or ‘This is’ in a formal
introduction is a wrong practice. You can use
‘This is’ while giving your casual
introduction like “This is Ramesh”.
✓ For asking someone’s name you can say
“What’s your name” or “May I know your
name” ?
✓ Using statements like “Dinesh this side” also
comes under casual introduction.

3. What is Communication & it’s types?
✓ Communication is the exchange of information
between two or more people.
✓ Communication includes a sender and a receiver.
Communication barrier stops or restricts
communication. Message not received the way the
sender intended is barrier of communication.
✓ Different types of communication :-
Verbal Non-Verbal Written

4. Types Of Communication
✓ Verbal communication includes use of words. While
communicating directly with others.
✓ Non-Verbal is based on body language or signals.
✓ Written is through letters, emails, etc.
Non-Verbal
✓ Hand movements helps making a point.
✓ Eye contact shows level of trust.
✓ Smiling.
✓ Your body posture should be straight.

5. Greeting is an important etiquette.
✓ While greeting someone be confident, put a
smile on your face and shake hands.
✓ Saying “how’s it going?” “What’s up” are
the casual way of greeting others.
✓ When we haven’t seen someone in a long
time, we say “Long time no see”.
✓ After meeting someone, when you’re
leaving say “It’s nice to meet you”.

6. Your Daily Routine
✓ Your daily routine reflects your
personality.
✓ Get up early in the morning and
make your bed.
✓ Take Shower and get all your stuff
done and be on your work.

7. Tell about likes and dislikes.
✓ Use words like fond, Adore, Love for the things
we like.
✓ You can also use word ‘Adore’ instead of ‘Love’
Like if you love basketball, you can also say “I
adore basketball”.
✓ We use words like crazy or mad for showing
extreme liking for something.
✓ For showing our dislikes we say “I don’t like”
or “I can’t tolerate or bear”.
✓ If we neither like or dislike something we can
say is “It’s all the same to me” or “I Don’t
care”.

8. Ask For Particular Address?
✓ For asking a particular address we say
“I’m looking for this particular
address”.
✓ For asking address in a polite way we
can say
“May I ask you how to get to the
college”?
OR
“Please direct me to the college”.

9. How to talk about your dress.?
✓ If you love to dress perfectly well say “I
always make sure to dress prim”.
✓ For a dress which is extremely tight you
can say “it’s clingly”. If you’re extremely
fond of new fashion and love to follow
trendy fashion, You are fashionista.
✓ If you don’t like to show off or expose too
much you are a conservative dresser.

10. How to be a good orator?
✓ A good orator in public speaking always
start with thanking the audience.
✓ “ I’m delighted to be here today and I
would like to take this opportunity and
talk to you” shows gratitude for the
audience.
✓ “ I hope you would love this
presentation” is a positive statement,
which shows positive intent of speaker.

11. Importance of communication in our personal
life.
✓ Communication is must for every
human’s life and helps in sharing
information effectively.
✓ For effective communication you’ve to
be a good listener.
✓ Effective communications helps in
building better relations with people.
✓ Effective communications eliminates
the confusion and conflicts in personal
relations.

12. Barriers of communication?
✓ The message may not be received
exactly the way the sender intended.
This happens due to communication
barrier.
✓ Perceptual barriers are based on
differences of prefrences, values and
opinions.
Barriers
Linguistic
Culture
Physical

13. Mother tongue influence or pronunciation
J
sN
M
L
H
b v
x
d
oe
k
p
K C
Q
S
I v
SG
U
S
E
H
V
R
Q
W
e vv v
v
v
v
✓ The impact of mother tongue in
English is called as mother
tongue influence.
✓ Mother tongue is the native of
an individual and language and
spoken by our parents.

14. Communication Gap.
✓ It happens when one side fails
to answer the other sides
properly.
✓ It leads to misunderstanding.
✓ It can happen for both sender
and receiver, so it’s important to
sort out the gap through
discussion.

15. Interpersonal Skills
✓ The ability to communicate or
interact well with people is called
interpersonal skill.
✓ Listen to the others with interest
and don’t judge them while
communicating. Always acknowledge
the talent and good traits of others.
Show sympathetic attitude during
emotional conversation.
✓ Control your emotions during tense
situations.

16. Intrapersonal Communication.
✓ It’s the commuinication happening
within one’s self.
✓ Such communication happens
based on previous communication,
helps to maintain stability of mind.
✓ Introspection is also known as self
analysis.

17. Leadership Communication Style.
✓ The style of leadership varies
depending upon the person and
situation.
✓Situational leader gives more priority
to development hence can change
their style and when required.
✓ Chrismatic leaders are very
expressive in their communication
style.

18. Assertive Communicator.
✓ The key to assertive communication is
to be honest and yet not make others
feel guilty.
✓ There is no harm in learning from
mistakes.
✓ But the aim of assertive communicator
is to find a solution and a collaborate.
Your
Needs
Other’s
Needs
Assertive

19. Sound genuine while communicating.
✓ The tone of voice should be even soft.
✓ You should not talk to quickly as it may
lead to misunderstanding often.
✓ Avoid caveats and filler for sounding
genuine while communicating.

20. Deal with negativity while communicating.
✓ Downbeat, sceptical and disagreeable
approach during communication leads
to negativity.
✓ people with negative mindset are
sceptical and you have the tendency to
be downbeat, But you need to
understand their situation and respond.

21. Overcome Hesitation.
✓ Hesitation is pausing before saying or
doing something.
✓ The fear of making mistakes holds us
back from communicating. So, to
overcome hesitation, we need to figure
out which situation makes us
uncomfortable and we hesitate to
speak.

22. Communicate with confidence.
✓ Confidence help in convincing the
audience.
✓ A clear and stable voice ensures self-
confidence, but to look confident, one
should not attack the audience verbally.
✓ It’s important to control the emotion
while talking.
✓ Filler words- Ahh! Umm! Ahem! Hmm!

23. Say “No” Politely.
✓ Stop saying ‘yes’ when want to say
‘no’.
✓ You should say ‘no’ if it is not feasible
for you to contribute you to that
situation at your end.

24. Get Ready For Group Discussion.
✓ GD- Group discussion is
conducted in various B-schools,
an appointment for a
managerial post or in a TV
show.
✓ GD for any selection criteria is
conducted to asses general
behaviour traits.

25. Fear of public speaking.
✓ Fear of public speaking is the greatest fear
among people.
✓ While speaking develop a rapport with the
audience.
✓ Don’t show your back to audience while
speaking.
✓ 74% of people suffer from speech
anxiety.

26. Overcome fear of public speaking.
✓ You need to look presentable.
✓ Dress accordingly to audience.
✓ Wear proper formals.
✓ Look confident and be confident.
✓ Avoid distraction elements like bright colours and unpolished shoes.
✓ Do not keep bulging keys, coins and other loose items in pocket.
✓ Greet and introduce yourself with a smile.
✓ When you turns towards screen do not show your back turn politely.
✓ To point out something on screen use a pointer if available and [Not Your
Finger].

27. Attract the attention of audience.
✓ While delivering presentation
maintain eye contact with the
audience.
✓ Explain the topics and concepts.
✓ Don’t read from the screen be
lively, take care of gestures.

28. Voice Modulation
✓ Changing your tone of voice and voice
modulation while speaking is very
important to attract the attention of
audience.
✓ Whenever the pressure is on we tend to
speak faster.
✓ Adjust your voice according to the size
of the audience.
Note:- Question should end at a higher note.
Affermative sentence should end in a level or slightly lower note.

29. Listening vs Hearing
✓ Hearing is simply the act of
perceiving sound by the ear.
✓ Listening, however is something
you consciously choose to do.
✓ Listening requires concentration so
that your brain processes meaning
from the words and sentences.
Listening
Active Passive
Active learning
demonstrates
interest and
encourages
continued
speaking.
Passive listening is
listening without
interest.