1. XSi Holistic Model
XSi Holistic Model Definition – Cisco Example
OEM Maintenance
•Applies to hardware best maintained by
OEM
•New and Advanced Technologies
•Core, Critical and Complex Devices
•Need Instant and Frequent Access to IOS
Updates and OEM TAC
•Requires Customer Initiated Software
Licensing for Daily Updates (IDS, IPS)
•Includes
•7x24x365 TAC support
•Advanced Hardware Replacement
•FE Onsite when requested with SLA
20-to-30% of Assets
XSi Hybrid
•Current Products (i.e. ISR Routers, ASAs,
Chassis Switches (65xx)
•Has not reached EOL, EoSW or EOS
milestones
•Software (i.e. IOS) updates provided from
OEM when software bugs are encountered
•Escalation to OEM TAC when required (less
than 5% of all incidents require escalation)
•Consistently deployed products
•Includes
•7x24x365 TAC support
•Advanced Hardware Replacement
•FE Onsite when requested with SLA
30-to-40% of Assets
40-60% annual savings
Our competition does not provide
XSi TPM
•Applies to hardware best maintained by
Third-Party-Maintenance (TPM)
•Milestones reached
•End of Software Updates (EoSW)
•End of Support (EOS)
•Free software (i.e. IOS) updates
•Device receives software or firmware from
master device (i.e. Nexus 2K, Lightweight
Access Points (LWAPS))
•Other criteria
•Includes
•7x24x365 TAC support
•Advanced Hardware Replacement
•FE Onsite when requested with SLA
40-to-50 % of Assets
60-75% annual savings
Asset, incident, contract management (ITAM)
XSi has extensive development capability. Unparalleled asset, incident and contract
management. We also perform discovery/audit services.
XSiAdvancedTrac
™
