MOTM 2015 - New ADP Experience
•Download as PPTX, PDF•
2 likes•1,240 views
ADP's 2015 Meeting of the Minds conference hosts ADP's largest customers. This presentation was delivered to about 100 people covering the new ADP Experience for HCM.
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to MOTM 2015 - New ADP Experience
Similar to MOTM 2015 - New ADP Experience (20)
Recently uploaded
Recently uploaded (11)
MOTM 2015 - New ADP Experience
- 1. Copyright © 2014-2015, ADP, LLC. ‹#› Session 303: New ADP HCM User Experience for ESS & MSS Facilitated by: Jason Lee
- 2. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. • What the new experience is and what it is not • Why you should care • Making changes at ADP • Demo • Looking forward • How you can get it goals
- 4. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. • Is a totally new fully-integrated experience for employees and managers to access capabilities across our strategic portfolio • Is a mobile web application that works seamlessly on your desktop, phone or tablet browsers. • Is an alternative way to access the most commonly used features and functions of our across our product suite. what is it?
- 5. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. • Is Not a new product that you need to purchase.. • Is Not a second system of record for you to maintain. • Is Not an interface for practitioner-access. what it is not?
- 6. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. languages French Canadian Simplified Chinese Spanish US English Netherlands Brazil UK English German
- 7. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. • This solution is now available for Enterprise eTIME, Enterprise HR and HRAnytime clients. • Enterprise 5.04.02+ ✓HRAnytime • If you’re an Enterprise eTime customer – you will need to be Hosted by ADP, on version 6.3 or above, and implemented with ADP SSO to take advantage of the new functionality. • We are also starting early adopter programs for our Vantage HCM, Benefits Marketplace, Health & Welfare Service engine clients. Eligibility
- 8. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. Dashboard Tasks / Notifications Interactive Pay Exp. Direct Deposit Tax Withholding Employee Profile Semantic Search Company Directory View Schedule Feedback Tutorial Page Company Page Fed W-4 On-boarding What We Do On-boarding Paperwork Spanish support Timecard Edits Company Policies Client Branding Org Chart Clock In/Out Company Links Feedback Go Paperless View Timecard Time Off Balances 30+MAJOR FEATURES 70% 1.0 1.1 1.2 1.3 1.4version sept 2014 current
- 9. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. OUR STATS, AND WE’RE JUST GETTING STARTED OVER 1.5MUSERS 35% RETURN USERS MORE THAN ONCE A WEEK 20% MOBILE/TABLET 20% RETURNING
- 10. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. WHY SHOULD YOU CARE?
- 11. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. “…most (90 percent) organizations surveyed indicate that they plan to replace their Human Capital management (HCM) software within the next 18 months.” “Improving the end-user experience was the key motivator for those seeking an integrated management suite. Seventy-four percent of respondents who are replacing an HR system sought to improve the experience of their users.” Bersin By Deloitte, 04/07/2014
- 12. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. CONSUMERIZATION OF IT BYOD COMPETITION
- 13. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC.
- 14. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. 78% 22 %
- 15. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC.
- 16. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. “HELPING YOU WITH THE MOMENTS THAT MATTER”
- 17. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. Awesome!! SUPER!! ! WOW!! Happy UsersAmazing Software
- 18. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. Greater Employee Engagement Improved Compliance Strategic HR Improved Productivity
- 19. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. WHAT ARE WE DOING DIFFERENTLY?
- 20. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC.
- 21. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. we’ve hired over 100 Designers Anthropologists Engineers Data Scientists
- 22. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. 5 PHILOSOPHIES & PRINCIPLES The Five Philosophies & Principles are guiding our work –Surface What Matters, Sooner – Visuals > Text – Progressive Disclosure – Repetition Is Bad Bad – Content Becomes Navigation
- 23. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. SURFACE WHAT MATTERS, SOONER
- 24. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. VISUALS > TEXT
- 25. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. PROGRESSIVE DISCLOSURE
- 26. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. REPETITION IS BAD BAD
- 27. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. CONTENT BECOMES NAVIGATION
- 28. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
- 29. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
- 30. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
- 31. Exploratory Research OUR DESIGN PROCESS Usability TestingConcept Testing or
- 32. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. 2014 47STUDIES 352USERS
- 33. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. 2015 9STUDIES 67USERS SO FAR 204INSIGHTS
- 34. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. WHAT USERS THINK ABOUT ADP SYSTEMS TODAY?
- 35. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. @!
- 36. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC.
- 37. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC.
- 38. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. SO, WHAT DID WE DO ABOUT IT?
- 41. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
- 42. Carl C. GET STARTED Brook St. welcomes you as a new employee Paperwork Get paperwork out of the way What We Do Take a peek behind the curtains Next Steps Get to know the neighborhood Brook St. 123 Main Street, New York, NY 10011 Welcome, Carl! Get settled in
- 43. Carl C. The one thing people don’t know about me is that I’m a world champion dodgeball player. I work in Marketing, I am responsible for acting as the liaison between clients and employees. YOUR TEAM Find out who says: The best part about the work is the people, because they are great. Meet The Team Get to know who’s who
- 44. Meet The Team Get to know who’s who Carl C. The one thing people don’t know about me is that I’m a world champion dodgeball player. I work in Marketing, I am responsible for acting as the liaison between clients and employees. YOUR TEAM Find out who says: The best part about the work is the people, because they are great. < Back Your Team
- 45. Carl C. The one thing people don’t know about me is that I’m a world champion dodgeball player. I work in Marketing, I am responsible for acting as the liaison between clients and employees. YOUR TEAM Find out who says: The best part about the work is the people, because they are great. Meet The Team Get to know who’s who
- 46. Carl C. Paperwork Get paperwork out of the way
- 47. Paperwork Get paperwork out of the way Carl C. Filling out your I9 Verify the name FIRST NAME LAST NAME MIDDLE Carl R Collins NEXT
- 48. Paperwork Get paperwork out of the way Carl C. Filling out your I9 Verify the name FIRST NAME LAST NAME MIDDLE Carl R Collins NEXT
- 49. Paperwork Get paperwork out of the way Carl C. Filling out your I9 NEXTPREV Yes No Will someone else be assisting you to fill out this form, as either a preparer or translator? W
- 50. Paperwork Get paperwork out of the way Carl C. Filling out your I9 NEXTPREV I have a Social Security number and agree to provide it electronically I have a Social Security number but do not want to enter it here Which of the following applies to you? I do not have a Social Security number
- 51. Paperwork Get paperwork out of the way Carl C. Filling out your I9 NEXTPREV I have a Social Security number and agree to provide it electronically I have a Social Security number but do not want to enter it here Which of the following applies to you? I do not have a Social Security number
- 52. Paperwork Get paperwork out of the way Carl C.
- 53. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit ADD AN ACCOUNT With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check.
- 54. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check. Add an Account ROUTING NUMBER NEXT CANCEL
- 55. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit ADD AN ACCOUNT With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check. Health Care Spending Account $75.00 per pay statement
- 56. Paperwork Get paperwork out of the way Carl C. < Back Direct Deposit Health Care Spending Account $75.00 per pay statement ADD AN ACCOUNT With your current settings, any pay that exceeds your direct deposit deductions will be sent to you as a paper check.
- 57. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
- 58. Carl C. Dashboard You Clocked In at 9:00am on Nov 14 CLOCK OUT
- 59. Carl C. Calendar
- 60. Carl C. Company Company Policies VIEW POLICIES News New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation READ MORE New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation About Us The line in question is the Spring/Summer 2015 Formula 15 line, by Chromatography fashion studio. This young studio already had a reputation Links
- 61. Carl C. Company Company Policies VIEW POLICIES News New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation READ MORE New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation About Us The line in question is the Spring/Summer 2015 Formula 15 line, by Chromatography fashion studio. This young studio already had a reputation Links < Back Company Policies
- 62. Carl C. Company News About Us Company Policies VIEW POLICIES New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation READ MORE New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation New Summer Line Available In Stores March 3, 2015 The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation Links < Back Company News New Summer Line Available In Stores Dana Roberts It looks like more and more fashion runways will be playing host to 3D printing technology in the coming years. After several recent announcements concerning 3D printed clothes – such as designer Brook Salth, the amazing legacy dress and the lace wood coat – we can now also report on a whole line of clothing to feature original (and sometimes bizarre) 3D printed outfits. The line in question is the Spring/Summer 2015 Formula 15 line, by Chromat fashion studio. This young studio already had a reputation for strange and original pieces, as many of their earlier creations featured cage-like constructions and LED lighting that turned quite a few heads. Many of hiphop artist Beyoncé's outfit are designed by Chromat, while Niki Minaj and Madonna have also been seen in Chromat outfits.
- 63. Carl C. Profile Work Info Org Chart Tommy HayesBuying Manager (212) 555-1212 (212) 555-1212 Dana.Roberts@email.com I work in Fashion, I am responsible for showcasing the best our company has to offer.
- 64. Carl C. People Dana Roberts Assistant Buyer Marsha Herrera Associate Luke Jensen Associate Tommy HayesBuying Manager 6 3 Peter Shelton Associate Felecia Kennedy Associate Company Directory Org Chart
- 65. Carl C. People Dana Roberts Assistant Buyer Marsha Herrera Associate Luke Jensen Associate Tommy HayesBuying Manager 6 3 Peter Shelton Associate Felecia Kennedy Associate Company Directory Org Chart HR Department Peter Arnold HR Generalist John Stewart Head of HR John White HR Associate John Denver HR Manager 20 Total Matches
- 66. Carl C. People Company Directory Org Chart Filters Groups My Team My Peers Location Houston, TX Philadelphia, PA New York, NY St Louis, MO 5 MORE Department Administration HR Relations Safety Sales Rick Stewart Head of HR Houston, TX Sal White HR Manager Philadelphia, PA Peter Arnold HR Generalist Philadelphia, PA John Denver HR Associate St. Louis, MO Elaine Soto HR Rep Houston, TX Roger Fuller HR Manager Philadelphia, PA Julio Burton HR Generalist St Louis, MO Kent Baker HR Associate St. Louis, MO 20 People Results
- 72. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
- 73. Forgot Your Username? | Forgot Your Password? Welcome to Brook St. SIGN IN Username Password First Time User? REGISTER NOW
- 76. Pay Carl C. Tax Statements Tax Withholdings Direct Deposit $990.00
- 78. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT
- 79. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance VIEW BY FEATURES Plan Summary How The Plans Work Access To Care Diagnostic Testing Retail Prescriptions Doctor Visits WHO IS COVERED? You Sara Smith Robert Smith Aimee Smith AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
- 80. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
- 81. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
- 82. Carl C. Benefits 18remaining 0completed SAVE & FINISH LATER COMPLETE ENROLLMENT < Back Medical Insurance AVAILABLE PLANS VIEW DETAILS ESTIMATE COSTS
- 83. Time passes ...
- 84. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program
- 85. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program
- 86. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program
- 87. Carl C. Benefits Benefits Coverage Declare Life Event Forms & Documents Wellness Program < Back Tax Withholdings MARITAL STATUS If married, but legally separated, or spouse is a non-resident alien, select Single. Single Married, filing joint return Married, but withholding at higher Single rate NEXT CANCEL
- 88. Carl C. People (212) 555-1212 (212) 555-1212 Dana.Roberts@email.com Personal Info Work Info Org Chart Tommy Hayes VP of UX I feel great today because i just got back from my honeymoon! EDIT DELETE
- 89. COMING SOON
- 90. 2016 New Hire Termination Leave of Absence Delegation Company Property Disciplinary Actions Grievances Doc Cloud Talent Management 2015 Time off Approvals Time Card Approvals Team Schedules Promotion Demotion Transfer Compensation Change Analytics Onboarding
- 91. Jason needs to approve his teams timecards
- 93. Jason C. Dashboard< Back Timecards APPROVE ALL
- 94. Michelle get important updates from her team feed.
- 97. Timeline 9:35 am Today’s Kyle’s 1 year anniversary, congratulate him! CONGRATULATE 9:35 am You Got Paid Your paycheck was deposited into your direct deposit account. 9:35 am Quarterly Sales Report Your paycheck was deposited into your direct deposit account. 9:35 am New Promotion Starts Your paycheck was deposited into your direct deposit account.
- 98. Timeline 9:35 am Today’s Kyle’s 1 year anniversary, congratulate him! CONGRATULATE 9:35 am You Got Paid Your paycheck was deposited into your direct deposit account. 9:35 am Quarterly Sales Report Your paycheck was deposited into your direct deposit account. 9:35 am New Promotion Starts Your paycheck was deposited into your direct deposit account.
- 99. Steven wants to reward Rachel
- 101. My Profile vCard Steven (212) 555-1212 (212) 555-1212 rachel.Melony@email.com I feel great today because I just saved a lot of money on health insurance Rachel Melony
- 102. (212) 555-1212 (212) 555-1212 rachel.Melony@email.com I feel great today because I just saved a lot of money on health insurance Rachel Melony Steven NEXT
- 103. Steven (212) 555-1212 (212) 555-1212 rachel.Melony@email.com I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXT
- 104. (212) 555-1212 (212) 555-1212 rachel.Melony@email.com I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
- 105. (212) 555-1212 (212) 555-1212 rachel.Melony@email.com I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
- 106. (212) 555-1212 (212) 555-1212 rachel.Melony@email.com I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
- 107. (212) 555-1212 (212) 555-1212 rachel.Melony@email.com I feel great today because I just saved a lot of money on health insurance Rachel Melony NEXTPREV
- 108. Erin is concerned with overtime costs in her region.
- 109. Dashboard Erin Weekly Overtime Overtime Budget This Weeks Team Schedule
- 110. Aaron Dashboard Weekly Overtime Overtime Budget This Weeks Team Schedule < Back Overtime TrendsFilters
- 111. Ted has an open position on his team
- 115. Carl wants to know how to boost his earnings
- 117. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. • Attend a test drive to get hands-on with the new ADP User Experience. • Sign up at www.ADP.com/innovationresearch to provide feedback on upcoming designs. • Stop by our booth in the expo hall • Visit the upgrade services booth today and get a copy of the Adoption Toolkit. • Talk to me :) Where can I learn more?
- 118. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. • Go Inside the ADP Innovation Lab (403) 3/23 1:00 - 2:00PM: Bayou C • Test Drive: ADP Vantage HCM (414) 3/23 1:00 - 2:30PM: Governor’s Chamber E. 3/25 11:00 - 12:30PM: Governor’s Chamber E. • Driving Your Employee Experience using ADP Vantage HCM (1403) 3/25 11:30 - 12:30PM: Bayou B • Getting the Most Out of the Health and Welfare Administration New Benefits Marketplace (501) 3/24 4:00 - 5:00 PM: Bayou A Related Sessions
- 119. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. questions?
- 120. MEETING of the POWER YOUR PERFORMANCECopyright © 2014- 2015, ADP, LLC. Thank you!
Editor's Notes
- Good morning everyone and welcome to the 2015 ADP Meeting of the Minds. This is session 303 where you’re going to learn more about the new ADP HCM User Experience for employees and managers. My name is Jason Lee and I’m a Product Director on the team responsible for what you’re going to see today and for the next 55 minutes or so i’ll be your tour guide.
- Our goals for today are as follows. We’ll talk about What the new ADP experience is and what it is not, We’ll also talk about why you should care. We’ll go over the changes ADP is making in how it approaches software development and then give a demo of the current solution. as well as preview of what’s on our roadmap and we’ll give you a preview of what’s on our roadmap. and finally, we’ll give you details of how to get more information, including where you can sign-up to learn more about early adoption and product advisory opportunities.
- But first, I’ve been asked to let you guys know that audience members are prohibited from tweeting/sharing on social media the content I’m going over today. Okay, now that that’s out of the way.
- So let’s spend a few moments clarifying exactly what the new user experience is and is not. First, what the new experience is. IT IS… Is a totally new fully-integrated experience for employees and managers to access capabilities across our strategic portfolio of solutions. Is a mobile web application that works seamlessly on your desktop, phone or tablet browser Is an alternative way to access the most commonly used features and functions of our across our product suite - meaning that you can migrate functional areas of your business or even specific tasks to the new experience while keeping the existing system in place.
- And what the new experience isn’t.
- This is a system we’re building from the ground-up to be global. We support 4 languages so far, with 4 more expected this before the end of the year. And that’s just translation… globalization is coming next, including changes the rules about what data gets collected in various countries and the formats of addresses, curren
- Who is this for? This solution is now available for Enterprise eTIME, Enterprise HR and HRAnytime clients. In terms of version, you need to be on version 5.04.03 of enterprise. HRA clients are already on the right version, given that it is a SaaS application. If you’re an Enterprise eTime customer – you will need to be Hosted by ADP, on version 6.3 or above, and implemented with ADP SSO to take advantage of the new functionality. And We are also starting early adopter programs for our Vantage HCM or Benefits Marketplace clients and I’ll give more information about that towards the end of our presentation.
- With our next major release, which is our 5rd since Sept. 2014, we will have delivered over 30 major features covering 70% of our targeted Employee Self Service capabilities across the HR, Benefits and Time domains.
- Also Just to share some stats on the performance of this solution. So far, we’ve rolled this out to over 22 million iPay employees, 1.5 million of those have visited the site. 20% accessing via mobile and tablet devices and 20% of users return to the site and 35% are returning more than once a week. These are pretty good numbers for us So we feel like what we’re doing is working.
- So all this is great but why should you care…
- There are seminars, books, Massive Online open courses dedicated to the increasing importance that user experience plays in purchasing decisions. According to a recent study by Bersin by Deloitte, a leading HCM analyst firm, 90% or organizations surveyed planned to replace their HCM system in the next 18 months. And that for nearly 74% of those, improving the end user experience was a primary driver. http://www.bersin.com/News/Content.aspx?id=17376
- The trend is driven primary the following factors; consumerization of it, byod policies and competition…these are three separate, yet inter-rated concepts.Basically, what this boils down is that enterprise users expect more from their enterprise applications. They expect them to be as intuitive, fun and aesthetically pleasing as the applications they use on their off-time. And they expect them to work on their phones, their tablets and their desktops. With SaaS and open-source integration options, it’s becoming easier and easier for these enterprises to buy best of breed solutions and have them work seamlessly in their enterprise, leading to an increase level of competition for your business and also leading to increased levels of competition of key talent…as internal systems become competitive advantage.
- And so understanding that the bar has been raised when it comes to user experience, we have a couple of unique complexities in HCM….for example traditionally ADP has built products primarily targeted at those in the HR and payroll departments, which as you guys know is not a broad sample of the employee populate representing on average, around 1% of the total headcount.
- The way most vendors, including ADP, have dealt with the issue of self-service historically has been to scale back that experience for employees and managers, delivering maybe 20 or 25% of the total system capabilities
- For the 99% of users who need it the most.
- For these users, who we call our “casual user base”, their interactions are truly are moments that matter in their lives. Whether it’s a factory worker clocking in quickly when they’re running late, a sales manager quickly and easily connecting with a colleague, a college student trying to understand their paycheck or a working mom finding the right benefit plan for her family these are moments that matter in people’s lives. They expect and need a system that is as easy as checking Facebook or updating your profile on Linkedin.
- And we believe that if we can meet those moments that matter with compelling, engaging software that people love using and tell their friends about
- Then ultimately this will lead to a greater level of employee engagement, which drives improved compliance with HR policies, allowing HR to become more strategic and to have a positive impact on the company’s productivity and profitability.
- And to respond to these challenges ADP is making changes to the way it builds software. Over the last year we’ve done an about face and built a totally new system and a totally new process for building that system, literally from the ground up.
- For starters, we opened a new innovation center in the heart of Chelsea, NY, an area dubbed Silicon Alley for the wealth of high-tech start ups springing up in this area every year. We recognized that in order to attract a different perspective from the top UX talent in the country, we needed to be where that talent is.
- We then staff that office with a over hundred UX designers, data scientists, software engineers and anthropologists, a really diverse group of skills and personalities, and tasked them with finding a new way to understand and engage our users.
- One of the first things they produced was a new set of principles and standards to drive how we thought about building new interfaces. These five principle, which I’ll quickly go over more detail, underpin our whole philosophy and the way we prioritize features in our software.
- The First is surface what matters sooner. Really what this means is that all information and all the capabilities of a system shouldn’t be treated equally. We want to let the 80/20 rule drive how we approach information architecture in this application. So instead of burying everything behind a highly organized menu system, we want to understand users intent and surface the most important information to users in the context of when they need it. For example, our two most common use cases for employees across all device types are checking their pay stub or clocking in/out. These are two of the most prominent features on our new landing page.
- The third principle is visuals over text. Humans are visual creatures. 90% of information transmitted to the brain is visual, and visuals are processed 60,000X faster in the brain than text. As much as possible, we want to engage users and make things easy and in many cases, finding the proper visual will do that. Sources: 3http://www.billiondollargraphics.com/infographics.html and http://www.webmarketinggroup.co.uk/Blog/why-every-seo-strategy-needs-infographics-1764.aspx.
- The second and most related rule is progressive disclosure. Just was you want to surface the most important information sooner, you also want to provide an easy way for users to find the next most important information, when they want to and in the context of their work. Again, this means not necessarily locating every menu option in the same place in the system, but locating information and capabilities strategically, based on the intent of the user. For examples, our users go their pay page to update their tax withholding or direct deposit, they go their personal profile to either add picture or update their emergency contacts. Again - we don’t believe that highly complex taxonomies need to be exposed to the user as navigation.
- Repetition is bad..bad…Again, following along the pattern of reducing the noise, we don’t want to repeat information. In many cases, our systems today use grids, where much of the information is repeated, row-by-row, and we let users filter the noise to find the distinct and unique values that they care about. Instead of that, we eliminate repetition and we let the volume of repetition in the data we’re trying to present affect how we present that data. For example, our new benefits comparison tools treat unique and differentiating attributes far different from matching attributes and you’ll see very few grids or lists built into our system.
- Finally - content becomes navigation…ultimately what this means is that the content you see should navigable, you shouldn’t have to go to a menu system, separate from the data and visualizations in order to navigate the system.
- And although the principles help, nothing replaces actually talking to people and watching people use our software. Our process in the lab is to use three levels of research on any idea we have before it makes it into our products. We start with exploratory research
- which is means getting out of the office and actually watching people work, interviewing them about their jobs, uncovering unmet needs.
- Those discoveries inform our concepts, which get tested to validate their effectiveness and value in helping our users achieve their goals.
- Finally, finished work products are tested by users both within and outside of our client base to uncover opportunities to make the solution even more intuitive, to make the design even more appealing. And we don’t just rely on research…We also get live feedback from our clients after the system is in production and because we will soon be delivering enhancements monthly and because our front-end is now now sufficiently de-coupled from the back-end, we can respond quickly to that feedback.
- And we’ve run every one of our screens through this process. In the last 4 months of 2014 we ran over 47 studies across 350 users.
- and so far this year we’ve run 9 studies across nearly 70 users and made over 200 changes to our products based on the results of this research.
- And although you can learn a lot from this research, there’s also a place for pure sentiment analysis and what better place to go for that than social networks. We have a team at ADP that monitors some of the larger ones (Twitter, Facebook, etc…) and here are a few comments that our team plucked out as motivators for us…
- This is probably the collective favorite of our leadership team
- Followed closely by what we’ve dubbed “Pile of Sad”
- And really the most offensive of them all…
- So what did we do about it? This is the fun part where we get to show off the beautiful things we’ve built.
- Those of you who attended last year’s MOTM will undoubtedly remember our ‘Meet Kate’ video. We received a lot of positive feedback on that as one of our first visions of what this new experience could be and it’s probably one of the better-known personas/stories within the lab. That’s a hard bar to top but I wanted to do something unique and totally differently today, so I would like introduce you…
- He receives an email from his corporate recruiter inviting him to create an account at my.adp.com and meet his team, get a head-start on his paperwork and learn more about his company. After he creating his account, he signs in from his tablet.
- Because Brook Street has purchased ADP Onboarding, he can get started on his paperwork, learn more about this company and meet his team all before his first day of work.
- swiping down on his ipad, he is able to learn more about his manager, review the profile and get the contact information for his assigned on-boarding buddy and learn more about the members of his team.
- In fact, he is able to view a team status wall containing the photos, names and most recent status posts of all his team members.
- With another swipe,
- he can get started on his paperwork. Including completing section I of his I9, filling out his federal withholding and getting started on his state withholding paperwork.
- We actually want to take you through a few screens just to see how simple this process is. Here is Carl <click> completing his I-9. You can see this process is fluid, uses natural language and walks the user all the way through his process.
- And just to illustrate that it’s not just tax forms, here is Carl setting up his direct deposits
- The system validates the routing number and soon will validate account numbers using real-time bank validation.
- Now we’re going to visit a Carl a little later, maybe a month into his new job. He logs again, as he does every morning.
- And clocks in. He can also view his available time off, check his schedule, access his most recent pay statement and see clearly visible anything he has to do that day or needs to be notified of.
- He decides to check out his schedule in more detail and projects what his vacation balance will be in December.
- He happens to have a little time this morning and he spends it getting up to speed on his company. From his Brook Street company page, he can review company news articles, company policies read more about the companies history or follow social media feeds.
- He starts by reviewing his company policies and he sees that he is overdue on acknowledging the most recent compliance agreement, but is up to date on acknowledging his privacy and code of conduct policies, which are critical for his new project.
- He also finds an interesting news story like anywhere in the system, he click the photo or name of the blog’s author to learn more about what she does in the company.
- He open’s Dana’s profile and finds out that she also works in the Dothan office, that she’s been with the company almost 7 years and that she works in the purchasing department. He sees that she reports to Tommy Hayes and he’s curious about how the purchasing department is structured. Clicking ‘View Org Chart’
- He can see who else reports to Tommy, as well as Dana’s team. He is able to easily navigate up and down the organizational tree, with full control over the number of organizational levels visible at any time, as well as whether the org chart displays only names or also photos.
- He’s also bothered that he can’t remember his HR rep’s name, so he searches on HR department and finds a list of associates returned.
- Viewing all results enables him to filter by location an department, helping him to narrow his search to just the employee he is looking for.
- Later that afternoon on the train he remembers that never put in his Time off request. In a handful of clicks and between stops, he is able to request Christmas and two days after off and send to his manager for approval.
- Fast forward again - almost 90 days in. Carl is approaching the deadline for his benefits enrollment.
- he logs in and
- He starts by going to his pay page.
- He wants to see how much money he can afford to spend on insurance..
- He is surprised by how much of his money goes to taxes. He digs into that a little deeper and remembers that with this new job, he is a different tax bracket. He thinks about ways to reduce this tax liability by enrolling in pre-tax benefit coverage. He
- He goes to his annual enrollment page and sees immediately how many days are left and his progress (or lack thereof). He decides to start with medical.
- He starts by viewing his available medical plans. In a single, intuitive screen he can compare annual and per-pay-period costs for each plan. He can view plan details or a summary of the key, unique positive and negative attributes for each plan. He can also quickly see that system remembered his kids were covered in a previous enrollment and view reference information for each plan; including how the plans work, access to care, etc..
- Viewing details puts more information about plan user into focus. One of the things we learned through our research and interactions on the UX concept are that different people process in different ways. Some people prefer to limited information about more objects, some people prefer to dig deep into each option before making a decision. The system is flexible enough to support both without sacrificing the experience for either.
- Finally, he finishes up by estimating his costs for the year based on people of similar demographics and family. He finds it awesome that ADP knows there are most costs than premiums and deductibles to be concerned with.
- Some time passes and Carl has some important changes in life. Early next year he is logging in to update his information because he just got married.
- He starts by going to his benefits home page and clicking on process life event.
- He easily picks the correct event
- and the system rewards him by asking for minimal information and telling him what documentation is required.
- the system even reminds him to update his federal tax withholding…
- and Carl shares the good news with his colleagues.
- So we’ve covered what the new ADP Experience is and what it is not. We’ve shown some of the concepts that are now available. Before we leave, we also want to show you some of the exciting new features we have planned over the next year.
- ADP plans to make a big shift to focusing on manager capabilities, over 2016, starting with tentative roadmap above and including enhancements to our onboarding product and Talent Management products. “As we finish 2015, our target is to have <list-onboarding ehancements> Coming soon will be benefits integration, so that employees can begin understanding their benefits before they show up to work. And later, will be the assigning of templates based on role and job. “And then in 2016 we’re looking to add”
- For this demo we’re going to walk you through several examples of the types of people we’ve met during our research and the types of problems we want to solve. Jason is an IT manager who works with Carl at Brook Street and needs to approve his team’s timecards.
- He logs into his manager dashboard, which includes quick access to his team, a timeline of relevant events occurring on his team including birthdays, vacations and hire date anniversaries…Custom reports, access to team documents and a concise list of activities he needs to complete.
- He opens his team timecards task and can see at a glance all of the timecards in his approval queue. He has the option of approving individually or as a batch. He can see which ones are due today, how many hours each employee worked and any exceptions and if he so chooses, open the timecard to see day-by-day, hour-by-hour detail.
- Michelle is an marketing manager at Brook Street and checks her phone between meetings.
- At a glance she is reminded to congratulation Kyle on his anniversary and remembers to meet her new market analyst for coffee at 9:35.
- Steven manages the legal department and wants to promote his assistant…
- He sees a similar manager dashboard to Jason, but more suited to his needs. He finds Rachel on his team tile and opens her profile.
- He checks her length of service to make sure she’s eligible for a promotion and that her skills are up to date. He has no trouble finding the ‘Promote’ action on the highly visual Manager Actions tile.
- The system gives Steven a preview of the information he needs to complete the promotion process, so that he can have it ready ahead of time.
- He starts by selecting the desired position from an intelligent list matching his likely selection and by confirming that she will remain in the NY office.
- He starts by selecting the desired position from an intelligent list matching his likely selection and by confirming that she will remain in the NY office.
- He then has the opportunity to request a pay increase. On a single screen, he can easily see Rachels’ salary over time as well as how she relates to the salary grade for the role she’s being promoted into. He can also see the average for his department or for the industry if he chooses.
- and a reason…and optionally a comment and any client-defined fields and off it goes…
- Aaron is a regional retail manager who is concerned with overtime costs in her region.
- Her manager dashboard is much more analytic and schedule focused. She sees the weekly overtime numbers trending up and opens the detail to see more.
- She quickly filters to a particular region and store number and can effortlessly compare budgeted to actual costs.
- So Believe it or not, that’s it. There’s plenty more that I could show you, but eventually they’re going to kick me out of here. For those of you interested in learning more, we can have a few avenues for that. You can attend one of the test drives that have been set up throughout this conference to get hands-on experience. Sign up at adp.com/innovationresearch to provide feedback Stop by our booth in the expo hall where our Product and Implementation teams are ready to give you live demos from our Talent, HCM and Onboarding systems. You can Visit the upgrade services booth to get a copy of our Adoption Toolkit which gives a lot of great insights into how to roll out and manage adoption of this solution. And finally, we have tables set up right by the back corners where you can sign up to get more information on participating in our early adoption.
- We would love to keep showing off the system, but we want to allow time for q&a, so at this point I want to refer to you some of our other exciting sessions. At 1:00 today in Bayou C, just after lunch, - Keith Fulton will be taking you inside the innovation lab. Or at same time you can attend a Vantage HCM test drive at the same time in Governor’s Chamber E. That’s one of the test drives where you can get hands-on with this solution. Or if you miss that one, we have a repeat session on Wednesday at 11:00 AM in the same room. Also on Wednesday make sure you check out Amy Mazurik and Brian MacFarland hosting a discussion on Driving Your Employee Experience using ADP Vantage HCM. And Tomorrow at 4 in Bayou A, Frank Kirrane and Janice Chaussee will be hosting discussing the ADP Benefits Marketplace.
- And so this is the part of the presentation where I stop talking and you start, so fire away - we have a team of product managers waiting to answer any question you have (to the best of our ability…)… <fluid based on level of participation by audience>.
- And what the new experience isn’t.