1. Tyco OneTeam -Your One Stop Solution
For total service, support and maintenance capabilities
For further information regarding our service & maintenance packages
contact your dedicated team at tfis.fastresponse.uk@tycoint.com
Alternatively you can visit our website at: www.tycofis.co.uk
Where We Are
Aberdeen
Tel: 01224 894 292
Barnsley
Tel: 01226 702 000
Belfast
Tel: 02890 883 560
Birmingham
Tel: 0121 623 1000
Bristol
Tel: 01454 240 071
Crayford
Tel: 01322 552 410
East Kilbride
Tel: 01355 225 132
Manchester
Tel: 0161 205 2321
Newcastle
Tel: 0191 497 6333
Slough
Tel: 01753 574 111
Swansea
Tel: 01792 465 006
Wigan
Tel: 01257 427 164
Other Service and Maintenance Solutions Include:
1. Door Care Leaflet
2. Regulatory Reform Order Leaflet
3. Cylinder Stretch Testing Brochure
4. Quality Fire Extinguisher Brochure
5. Fire Protection Systems Guide
6. Bio-diesel Fuel Contamination Alert Leaflet
1. 2. 3.
4. 5. 6.

2. Why Choose Tyco One Team?
■ As part of the Tyco International group
of companies, we offer the foundations of a
global market leader, but deliver this through
our 12 UK regional service centres of
excellence. We are global, but always remain
local to you.
■ We work across 20 market sectors and
deliver our solutions to a wide spectrum of
customers, from small independent
businesses (such as corner shops), through
SME’s up to major national and international
blue chip organisations.
■ Whatever the size, shape or industry your
business operates within, all our clients
receive the same levels of operational
excellence in everything we do through our
‘Vital Link’ customer charter.
OurVital Link Customer Care Charter
Customer Charter Benefits
We believe in customer care and service
delivery, and challenge our employees to
always act with our customers in mind,
seeking to establish and maintain
effective relationships to gain their trust
and respect. Our aim is to become our
customers trusted advocate and for them
in turn to become our referral advocates.
As a measure our service delivery, in our
voice of customer surveys our customer
scores for satisfaction, recommendation
and loyalty have consistently scored at
least 95%.
Our engineers/businesses are third party
accredited by the relevant supervisory
authorities to provide our clients with
peace of mind that their fire protection
systems are service and maintained to the
highest standard, by engineers of the
highest competence.
The charter is built around customer feedback and our desire to
set and deliver the highest standards of service.
We work continuously to improve communication at all levels,
ensure attention to detail, and build knowledge and competence
through training – all aimed to deliver the specific service desired
by you, our customer.
The charter is also underpinned by our employee’s commitment
to our ‘Vital Values’ ethics of Integrity, Teamwork, Excellence
and Accountability and their engagement in developing and
maintaining a positive, caring, work environment. This translates
into employees who are passionate about customer care.
Unrivalled levels of service
and support which put
customer requirements first
Tyco One Team One Source - Endless Solutions
Tyco OneTeam
Since the Regulatory Reform (Fire Safety) Order was introduced,
the responsibility for managing fire safety within buildings has
moved from the fire authorities to those deemed ‘Responsible’
for the safety of the occupants and all other parties likely to use
the building. With these facts in mind, Tyco Fire & Integrated
Solutions can assist and advise you in your role as the
nominated ‘Responsible Person’ to take a proactive approach
to fire safety.
Over 120 years of
proven experience,
expertise and
know-how
Service and maintenance, support, consultancy
and training capabilities from one source
How we are different and why
it matters to you
Our expertise will enable you to identify,
implement and maintain appropriate fire
safety measures to minimise the risk of
fire and manage the buildings fire risk
management plan and ensure your fire
protection systems remain in good
working order.
To support your mandatory RRO legal
obligations without fear of compromise,
we provide an industry leading range of
fire protection solutions including total
solution partnership contracts.
These are all backed by industry leading
accreditation and approvals giving you, the
responsible person, full confidence that
you are being supported by a company
offering the highest levels of competence
to safeguard your organisation.

3. Fire Safety Training
Your fire risk assessment, should detail
any training requirements you may have
or require. To support your fire management
plan or any specific needs you may have
we can offer a wide range of tutored or
web based, training courses that are
formally certificated.
These include:
■ Fire Safety Awareness
Ensures all employees are fire aware and
understand their duties and
responsibilities in the event of a fire.
This service is also available through
our ‘Smart’ On-line Fire Safety
Awareness course
■ Fire Safety Warden Training
Ensures those with extended
responsibility understand their duties
within the fire risk process and their
role in supporting the ‘Responsible
Person’
■ Fire Extinguisher User Course
A practical course providing delegates
with an understanding of how to safely
use a fire extinguisher
■ Product Specific Training
Provides awareness of how the fire
protection system operates, its key
components and its testing and
maintenance requirements
Tyco One Team One Source - Endless Solutions
Planned Maintenance Visits
From the moment your agreement is
configured and signed, you have comfort that
you have the full support of a professional
service provider, our agreements are flexible
in their design, but all feature…
■ A customer care pack which includes a
copy of your agreement, your allocated
customer service branch contacts,
personal contract ID reference and
emergency call out details
■ Logging of all your service and
maintenance assets on our service
management system
■ A service engineer from your local area
is nominated to attend site visits on
agreed specified dates and times to
fully complete the work schedule
■ All Service visits will be supported by
fully detailed paperwork and certification,
including any recommendations that are
required to ensure your systems remain
fully operational
■ Formal KPI statistics, including all our
engineer’s performance measurements
Reactive Call Handling
In an emergency, a fast response to a
reactive maintenance requirement can
be more crucial than a planned visit in
order to maintain ‘Business Continuity.’
With this fact in mind, Tyco Fire &
Integrated Solutions has full ownership
of its UK based Call Centre that is fully
manned 24 hours a day 365 days a year.
Over a typical 12 month period our
service engineers from our regional
offices have:
■ Completed over 11,000 reactive call-outs
■ Responded to over 1,500 ‘Out of Hours’
emergency call-outs measured against
industry standard KPI’s
Reliable service
and support
24 hours a day
365 days a year
Service Capabilities
Providing an extensive range of planned and
support services across our complete product portfolio
A critical element of complying with the RRO is ensuring fire safety facilities and
equipment are well maintained and kept in good working order. Our service and
maintenance agreements are therefore designed on a flexible, bespoke basis to suit your
needs, whilst ensuring you are aware and understand the requirements of relevant
standards, good working practice and manufacturer’s recommendations.
Fire Risk Assessment
Under the Regulatory Reform (Fire Safety)
Order 2005, there is so much to consider
that it is hardly surprising that only 1 in 10
managers, landlords and managing agents
are fully aware of what is required of them
by Law. We have industry leading
experienced fire risk assessment
consultants who undertake FRACS
accredited fire risk assessments. All our
assessments are undertaken by specialist
consultants with a minimum of 20 years
fire industry experience.
As a Tyco client you will receive a
comprehensive Fire Risk Assessment that
will ensure that in your role as a
responsible person you will:
■ Have confidence your fire risk
assessment has been completed by
‘Third Party’ accredited, fire industry
approved, highly experienced
consultants
■ Hold a suitable and sufficient risk
assessment that meets government
guidelines
■ Be aware of any corrective actions/staff
training/emergency action requirements
■ Become confident and knowledgeable
when liaising with fire service
personnel

4. Value Added Services
For those deemed the ‘Responsible Person,’ a highly detailed and complete understanding of all fire protection
maintenance and life safety issues can be complicated to sustain with changing standards and legislation.
Therefore, Tyco Fire & Integrated Solutions have developed a wide range of product specific services to their
extensive service & maintenance portfolio that addresses and resolves key maintenance issues for the
‘Responsible person’
Product Capability
Our service teams have all the necessary skills and industry area access training approvals to service &
maintain, extend and re-furbish every type of fire protection product and system imaginable.
This capability ensures that our customers only need to deal with one ‘Single Source’ key contact that controls
our ‘One Team’ service engineers to service their complete needs.
Tyco One Team One Source - Endless Solutions
Sprinkler Systems
We specialise in Wet, Dry, Alternate, Deluge and Pre-Action
Sprinkler systems for a wide range of vertical markets
within the Domestic, Residential, Commercial and Industrial
market sectors to comply with all fire standards.
Fire Detection & Alarm
Our capability within this area includes, Conventional and
Analogue Addressable systems, Aspirating Smoke
Detection (VESDA), Linear Heat Detection systems, Voice
Evacuation and ‘Touch Screen’ technology.
Gaseous Fire Suppression
We are a leading service provider for inert gaseous fire
suppression systems such as INERGEN and chemical gases
such as CO2, FM200, Novec 1230 and Sapphire.
We have also gained extensive experience working on a
wide range of other gaseous fire suppression alternatives
that are currently supplied by the fire industry.
Watermist, Waterspray
& Foam Systems
We have unrivalled experience in working on ALL types of
Low & High Pressure Watermist, Medium & High Velocity
Waterspray systems and foam fire suppression systems.
These include low, medium and high expansion foam systems
and foam enhanced sprinkler systems.
Fire Extinguishers
Our vast range of portables includes water, foam, powder,
CO2 and wet chemical fire extinguishers.
We also provide cabinets, stands, fire blankets, signage
and first aid equipment.
Access, Fire & Security Doors
Today’s super efficient ‘Multi-purpose’ doors are extremely
complex. However, our Tyco Door Care philosophy means
we can maintain, convert, modify or upgrade any door, any
make, anywhere and anytime.
Kitchen Fire Suppression
It is essential that Kitchen Fire Suppression systems are
maintained to the highest standards. With this in mind, we
have extensive knowledge and experience in the service and
maintenance of all types of Kitchen Fire Suppression systems
especially in leading brands such as ‘Ansul R102’ and ‘Piranha’.
Cylinder Pressure Testing
(EU Pressure Equipment Directive)
We have introduced three options to
overcome the cost implications of BS EN
1968:2002 dispensation removal for
cylinder pressure testing. As a result, we
can meet all your cylinder pressure testing
requirements at a price you can afford.
The Services we offer include:
■ Replace all cylinders with NEW
■ Refurbish customers own cylinders
■ Replace current cylinders with
refurbished ones
Gaseous Fire Suppression
Integrity Testing
British, European and ISO standards now
mandate a fan integrity test to determine
the ‘hold time’ for all new gaseous fire
extinguishing systems.The standards also
call for rechecking of enclosures, at least
every 12 months, to establish that
building/services changes that take place
have not compromised the effectiveness
of the gaseous fire protection.
’Tyco's in house computer software
evaluates leaks and determines hold time
characteristics.’
Condition Monitoring
Automatic Doors, Gates & Barriers
To reduce the risk of litigation posed by
accidents to pedestrians from crushing
zones on electrically powered doors,
gates and barriers, Tyco Fire & Integrated
Solutions can provide a detailed safety
report on any of these types of doors.
Our safety audit is designed to meet the
BS EN 12453:2001 requirements and
includes the results from a “Door Impact
Test using a calibrated, compliant force
test gauge” and an analysis of potential
hazards, situations and events.

5. Our Tyco Care Agreement Philosophy
Fortunately, no matter how your fast
response requirement evolved, Tyco Fire &
Integrated Solutions have an unparalleled
track record of rapidly solving every rapid
response requirement imaginable.
Each regional office can provide clients with
its own list of “Fast Response Facts,” its
geographical and postcode coverage, and
performance tables to illustrate its local
capability. From the moment we commence
work on your project, we provide you with
“Complete Peace of Mind”.
Our Engineers provide detailed reports on
work-in-progress as part of our Key
Performance Indicator management
programme. These reports provide our
customers with physical evidence that
their project is developing to the
time-scale agreed.
Our management systems are so precise
that they can illustrate at a glance how many
fast response contracts our engineers within
the various regions respond to. For example,
over a typical 12 month period 50% of our
regional offices have each completed over
650 fast response contracts whilst some of
the larger regional offices have completed in
excess of over 1,000 contracts.
Tyco Fast Response Facts
speak for themselves
Our fast response fire protection team
specialise in projects involving extensions,
refurbishments, product supply and
commissioning and installation of new
small to medium sized contracts on
budget, on time, every time.
Fuel Testing
The impact of Bio Diesel Fuel Legislation
on UK industry and commerce is having
an adverse effect on Diesel Driven Power
Plant. Bio Diesel is a perfect ‘growth
media’ for micro-organisms and leads to
blocked fuel filters and biologically induced
corrosion. Tyco can now clean
contaminated fuel tanks and install a
patented device to Diesel Driven Plant to
eradicate Bio Diesel Fuel Contamination
and safeguard the ‘Business Continuity’
of our customers.
Other Condition Monitoring
Services include:
■ Head Sampling/Testing
Our in-house product team will take a
sample of heads from your premises
and thoroughly inspect and test them
in specialist test rig, a formal report
will be compiled and issued to you for
review. Head testing is a requirement
of all BSEN and global design
standards
■ Tank Inspections
Sprinkler tanks require formal inspections
at regular intervals, we provide both
traditional drain down and access
inspections; and modern automated
techniques which do not need the tank
to be drained
■ Fire Pump Servicing
Fire pumps are the heart of sprinkler
systems, and a proactive approach to
pump maintenance will save long term
costs. We service electrical motor and
diesel engine units and can offer full
technical advice based upon
manufacturers recommendations, and
our experience not just the requirements
of standard
■ Earth Bonding
Our qualified electricians will not only
review and check electrical equipment
within the pump house, but they can
check the sprinkler system is earth
bonded throughout
■ Foam Concentration Test/Replacement
Foam concentrate does deteriorate
and to ensure your system continues
to adequately protect your facility we
can test the quality of your foam by
sampling the concentration and
providing a fully detailed report, with
guidance, on quality level
Remote Condition Monitoring
Our Remote Condition Monitoring Service
provides ‘Risk Mitigation’ by trend analysis
of all logged alarms. For example, on our
waterbased systems, weekly testing can
also be remotely monitored by our
engineers reducing emergency call outs
and plant down time. System leaks can be
pre-empted by counting the frequency of
Jockey Pump Operation.
For our Fire Detection & Alarm customers
we utilise GPRS/SM and telephone lines
or the internet from reputable
communications providers such as Redcare
and DualCom. This enables us to provide
our customers with an alarm or fault
monitoring service through our Tyco Alarm
Receiving Centre.
For customers using MZX Fire Detection
& Alarm systems on complex multi-site
locations, we can offer MXRemote
Communications Software technology.
MXRemote is a software tool which allows
direct communication with the MX panel or
site system from a remote location.
It connects a PC to the MX panel via a serial
data link, modem or IP network interface.
The PC then acts like a fully functional
repeater panel providing all the features
available to a technician attending site.
Remote diagnostics by our trained
technicians means that expert advice can
be available 24 hours a day, speeding up
repair times and often removing the need
for a site visit altogether. MXRemote can
also be used onsite as a fully functional fire
alarm “repeater on a PC”.
Tyco One Team One Source - Endless Solutions
KPI - Fast Facts
Customers can access KPI Reports
Fast Response Facts
Nationally, in a typical
12 month period we installed:
2,500 Sprinkler and Water Based
Systems
867 Fire Detection & Alarm Projects
395 Multi-purpose Door Contracts
264 Gaseous Fire Suppression
Projects
61 Kitchen Fire Suppression
System Projects
51 Emergency Lighting Projects
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KPI Report

6. Tyco One Team One Source - Endless Solutions
Systems Engineering
A totally integrated service
Accreditations
Excellence through quality
We have considerable resources staffed
by fully qualified and experienced
personnel with a keen focus on customer
care, ensuring consistent delivery of a
high quality service.
We offer a complete suite of services to
all markets which deliver added value to
our extensive client base. Because we
can provide solutions for all fire protection
requirements.
■ Consultancy
■ Design
■ Manufacture
■ Supply & Installation
■ Test & System Verification
■ Project Management
■ Installation/Commissioning
■ Service and Maintenance
■ Reactive Call Handling
■ Fire Risk Management
To support our clients to meet their obligations under the RRO
we ensure all our branches, businesses and engineers maintain
industry leading third party accreditation for all products and
services we provide; similarly across our business we
continually manage and improve our quality, health and safety
and environmental processes and standards.
Accreditation investment is our commitment to providing our
customers with exceptional service and professional, qualified,
well trained experts.
Tyco Fire & Integrated Solutions is a member of these organisations
TechnicalQualityH&S/Environmental
Product
■ Sprinklers
■ Detection
■ Gaseous
■ High Pressure Cylinders
■ Extinguishers
■ Doors
Item
■ Quality System
■ H & S Management System
■ Environmental
Management System
Accreditation
■ ROSPA (Royal Society for the Prevention of Accidents)
■ CHAS (Contractors Health and Safety Scheme)
■ Constructionline (Department for Business Innovation & Skills)
■ Contractor Plus (Safety Management & Monitoring Services)
■ Safe Contractor (National Brittania)
■ Building Confidence (Managed by Achilles)
■ Assured Vendor Awared Scheme (Managed by Altius)
■ UDBV Verify (Managed by Achilles)
Organisation
■ Loss Prevention Certification Board (LPCB)
■ Loss Prevention Certification Board (LPCB)
■ Loss Prevention Certification Board (LPCB)
■ Royal & Sun Alliance
■ British Approvals for Fire Equipment (BAFE)
■ Loss Prevention Certification Board (LPCB)
Organisation
■ Loss Prevention Certification Board (LPCB)
■ BM Trada
■ BM Trada
Accreditation
■ LPS 1048
■ LPS 1014
■ LPS 1204
■ PED
■ SP 101/ST104
■ LPS 1197
Accreditation
■ ISO 9001
■ BS OHSAS 18001
■ ISO 14001
Service Delivery
Our Service Delivery Fast Facts
Sites currently serviced in the UK and Ireland
Planned Service Visits completed in the last 12 Months
Reactive Callouts completed in the last 12 Months
Of Reactive Callouts fixed first time in the last 12 Months
Out of Hours Emergency Callouts attended in the last 12 Months
New Service Contracts added in the last 12 Months
Of Service Customers rated our performance as either ‘Excellent’ or
‘Good’ during our latest survey, when asked to consider all aspects of
their relationship with us
21.240
28.521
10.740
82%
1,420
1.515
94%
Tyco Fire & Integrated
Solutions
A national presence
that’s local to you