CSAA Insurance Group is one of the top personal lines property and casualty insurance groups in the United States. We offer automobile, homeowners and other personal lines of insurance to AAA members through partnerships with AAA clubs located coast-to-coast in 23 states and the District of Columbia.

1. What
makes
us—us
CSAA Insurance Group,
a AAA Insurer
IE0233 (Feb 2019) csaa-insurance.aaa.com © 2019 CSAA Insurance Group
CSAA Insurance Group,
a AAA Insurer
10% PCW
FPO
FSC Logo

2. Our mission
We create members for life by fulfilling our promise
to be there when they need us.
Our vision
We will be AAA Members’ first choice for solutions
to life’s uncertainties.
Our values
• We are caring.
• We have humility.
• We are inclusive.
• We are curious.
• We are accountable.
• We do the right thing.

3. CSAA Insurance Group:
By the numbers
Our employees
We have more than 3,800 employees from coast to coast. We are committed
to meeting the insurance needs of members with excellence—providing timely
solutions through caring service.
3,800
employees
Our footprint
We sell personal lines of insurance through
AAA Clubs in the areas shaded blue:
4B$
Our annual premiums
indirect
premiums
written
F L O R I D A
A L A B A M A
MARYLAND
C A L I F O R N I A
C O L O R A D O
CONNECTICUT
DELAWARE
A R K A N S A S
G E O R G I A
I D A H O
I O W A
K A N S A S K E N T U C K Y
LOUISIANA
M A I N E
MASSACHUSETTS
M I C H I G A N
M I N N E S O T A
MISSISSIPPI
M I S S O U R I
M O N T A N A
N E B R A S K A
N E V A D A
NEW HAMPSHIRE
NEW JERSEY
N E W Y O R K
N O R T H
C A R O L I N A
N O R T H D A K O T A
O H I O
O K L A H O M A
O R E G O N
P E N N S Y L V A N I A
RHODE ISLAND
S O U T H
C A R O L I N A
S O U T H D A K O T A
T E N N E S S E E
T E X A S
U T A H
VERMONT
V I R G I N I A
WEST
VIRGINIA
W A S H I N G T O N
WASHINGTON D.C.
W I S C O N S I N
W Y O M I N G
I N D I A N AI L L I N O I S
N E W M E X I C O
A R I Z O N A

4. We give back
For more than 100 years, our employees have put our value of caring
into practice:
100% of our employees participated in one or more volunteer activities in 2018,
logging more than 47,045 hours at nonprofits. The company offers employees
24 hours of company-paid time off to volunteer every year.
100%
47,045
hours
Employee
giving
programs
CSAA Insurance Group donates to nonprofits through employee matching gifts,
Dollars for Doers and Dollars for Board Service.
Charitable
sponsorships
and grants
Nonprofits play a critical role in supporting healthy, safe communities. We
support organizations across the country that focus on disaster preparedness,
response and recovery, as well as diversity, wellness, sustainability, and other
issues of importance to our employees.
Our awards
Here are just some of the honors we have received:
Gold
Achievement,
Fit-Friendly
Worksite
American Heart
Association
Recognized for going
above and beyond to
support employees’
health and wellness
Healthiest
Employer
Award
San Francisco
Business Times
Recognized for
proactively improving
the health of our
employees
Volunteer
Group of the
Year, National
Park Service
U.S. Department
of the Interior
Recognized for ongoing
volunteering at various
national parks
The Civic 50
Points of Light
Recognized as
one of the 50 most
community-minded
companies in
the United States
since 2014
Most Influential
Women in Bay
Area Business
San Francisco
Business Times
Recognized for women
leaders who have
a passion for what
they do at work and
in the community
Leadership in
Community
Service
Communitas Awards
Recognized for
efforts to better our
communities through
giving and changing
how we do business
100% Score,
Corporate
Equality Index
Human Rights
Campaign
Achieved the national
benchmark for corporate
policies and practices
pertinent to LBGTQ+
employees since 2005
Top 100 Bay
Area Corporate
Philanthropist
San Francisco
Business Times
Recognized for our
financial contributions
to charities in
our communities
Leadership 500
Excellence
HR.com
Recognized for
corporate programs
that reinforce
leadership development

5. Our employee engagement
Our employees form the heart and soul of fulfilling our mission to be there
for members when they need us, and we’re proud of the culture we create
together. Our employees continuously tell us they find purpose in the impact of
our service to AAA Members, and are motivated by the growth and innovation
this commitment will bring. They’re inspired by the organization’s engagement
with our community as well as being surrounded by a diverse collection of
talented colleagues who live our value of caring. The ability to integrate work
and life is important to our employees, and the company’s benefits, health and
wellness programs, and caring colleagues, support this balance.
Our strength
CSAA Insurance Group was founded in 1914. For more than 90 years we’ve had
an “A” or better rating from A.M. Best. Our rating reflects our capital strength,
favorable operating earnings and significant market presence, especially in
California, where we rank among the top carriers. A.M. Best is a respected
provider of credit ratings for the insurance industry. Its ratings are widely used
by both consumers and business partners to evaluate the strength, stability
and safety of financial holdings.

6. Our service philosophy
AAA Members are at the center of everything we do. We are there for them
when they need us most, whether they’re impacted by a regional catastrophe
or a minor fender bender. Providing them with an experience that is simple,
proactive and personal is essential to our member-driven mission.
Our social responsibility
CSAA Insurance Group has been repeatedly named one of the 50 most
community-minded companies in America by Points of Light. Our national,
award-winning employee volunteer program enables our employees to use
company-paid time off to participate in more than 600 volunteer projects
each year. We also offer employees grants for qualifying volunteer work,
including board service.

7. Our diversity
Our differences, visible and invisible, make every individual at
CSAA Insurance Group unique and valuable. We foster a culture where
all employees feel a sense of belonging and can leverage their differences
to influence, innovate, problem-solve and thrive. Ultimately, our
differences allow us to better serve our diverse members. We place
great importance on inclusion and belonging because it enriches our
environment, leads to improved leadership effectiveness, a more fulfilling
employee experience, greater member satisfaction and improved
business performance.
Our commitment to sustainability
Our value of caring extends to the environment, and we are proud of our work
in environmental sustainability. Employees are vigilant about their energy use
and minimize, reuse and recycle materials when possible. We all work together
to improve the energy efficiency of our facilities. Our headquarters is certified
LEED Gold, and two of our other buildings are also LEED certified.

8. Our innovation
Becoming ever more member-driven and agile will enable us to adapt quickly
to disruptive marketplace trends and respond with innovative new digital and
mobile products and services. Innovation at CSAA Insurance Group means
maximizing the value of our existing business, improving operations, enabling
deeper member relationships, diversifying our portfolio and creating new value
for club partners.
Our focus on wellness
We promote a work environment that encourages health and well-being,
reduces employee health risks, enhances our employees’ quality of life and
supports an innovative culture. We are proud to provide employees with
the tools and resources that actively support their physical, emotional and
financial well-being. The American Heart Association and other organizations
have recognized us for our commitment to employee wellness.