4. Amy
Heather
Kacey
Rachel
Erica
Kelsha
Amy
• Director of Diversity and
Inclusion
Heather
• HR Manager
Kacey
Rachel
Erica
Kelsha
• Campus Relations Analyst
• HR Program Coordinator
• Associate Engagement Manager
• HR Coordinator
The Pieces of My Pie
ME
5. People tend to only
think about race,
ethnicity, gender and
age when hearing the
term, “diversity.”
What is Diversity?
9. Why is On-boarding Important?
• Increases employee engagement
• Integrates new hires into the corporate culture
• Improves current employee morale
• Prevents future spending on re-recruiting and re-training
• Reduces new hire turnover
10. Project: Creating a modern.
Southern. Style. Onboarding
experience
What does this mean?
We want to create a positive onboarding
experience for our new hires, internal
transfers, and for the hiring managers.
11. Objectives
• Bring awareness of what the process includes to Talent
Acquisition
• Streamline the initial set-up
• Build hiring manager and admin knowledge of the process
• Provide an Onboarding Plan template to all Hiring
Managers
• Modernize and add a southern hospitality flair to the
overall experience
12. The Journey
Redesigned
Managers Toolkit
Requested IT to
change the Subject
lines of Approval
Emails to state
“ACTION
REQUIRED”
Met with Shawn
to discuss
Usergovernance
Created 2
Surveys:
New Hire’s
Survey: On-
boarding
Manager’s of
New Hire’s
Survey: On-
boarding
Held Meetings
with:
Kelsha & Tonya
(HRC)
Jane & Kay
(Admn.)
Shawn & Mario (IT)
Vicki & Alyson
(LDSA)
Owen Williams
(Director of T.A.)
Research/Benchmark-
ing
Researched articles on
CEB and other various
websites
Benchmarked other
companies such as:
Ritz Carlton,
Southwest Airlines, &
Texas Roadhouse
13. My Findings
• No one person owns the entire process
• Approval emails are being overlooked
• Lack of Communication between HR & IT, and LDSAs & IT
• All lack visibility of IT’s 10-day window
• Opportunity for training on Usergovernance
14. How have I delivered?
• Worked with IT to:
• Redesign the Subject line of all approval emails
• Asked IT to copy On-boarding Owner and HRBP’s on approval emails
• Produced a toolkit for hiring managers and admins, plus talking points
for Talent Acquisition
• Used to create clarity around the process
• Streamline the tactical on-boarding of the new hire
• Provide Modern. Southern. Style. Experience
• Created a process map
• Created a New Hire Playbook
16. Candidate accepts offer
Recruiter Notifies
Manager, Admin & HR
Team
HR runs background check
HR hires associate in
PeopleSoft/submit
Usergovernance
LDSA submits
equipment request
Manager approves
equipment via
email
Equipment built
and delivered to
associate desk
Admin & Manager work
through On-boarding
Checklist
Includess
• Laptop/desktop
• Phone
• Software
On-Boarding
Process Map
17.
18.
19. Recommendations
• Welcome gift sent to new hire’s residence
• Orientation Culture Video
• Handwritten note on Day 1
• “Belk Experience”
• On-Boarding Owner
22. Section 1: Introduction
1. Purpose of the guide
2. Mission Statements
3. About Diversity &
Inclusion
4. How BRGs promote
Diversity & Inclusion
23. Section 2: Starting a BRG
1. So You Want To Start A
BRG?
2. So Your BRG Has Been
Approved, Now What?
3. Time to Go to Work
4. So How Are We Doing?
5. Review Commitment
24. Section 3: The Work of
Four Great BRGs
1. Business Cases
2. By-laws
3. Last Annual Reports
27. The Power of Thanks
Example:
Give employees meaningful work
71% of Millennials reported meaningful work was among
the 3 most important factors defining career success. (pg. 31)
32. • Classroom Central
• Snow Cone Event
• Intern Volunteer Event
• LaNoticia
• LatinaCon Women’s Conference
• 2015 Excelente Awards Meet the
Winners Reception
• Charlotte Chamber
• YoPros D&I Luncheon
• Power of Women Luncheon
• Engagement Minute
• Northlake Mall- Charlotte, NC
• Galleria Mall- Rock Hill, SC
• BRG
• New Hire Coffee Chat
• Day in the Life
• Alpha Phi Alpha Convention
• Coaching ALL Your Marbles
• Intern Outings
• Belk Fulfillment Center Trip
• Monroe Store Trip
• Networking at Mellow
Mushroom
• Knights Game
• Intern Graduation
SPECIAL EVENTS & COMMUNITY
SERVICE
35. Internship Experience
I’ve learned so much since I’ve been here!
• Multitasking & Prioritization
• The importance of D&I and AE
• Better On-boarding Practices
• How to create a guide
• Why recognition is important in the workplace
• How to communicate professionally via email
• How to dress professionally
• How to handle stress
Most importantly…I learned a lot about myself!
39. Thank you to everyone who took part in making this
one of the best summers I’ve ever had!
Katie Krantz
Rachel Wakefield
The End
Amy Williams
Heather Harris
Kacey Thompson
Erica Varney
Kelsha Benders
Susan Davis
