1. Jane.e.hocking@gmail.com
JANE HOCKING
OBJECTIVE Hard working IT professional with proven leadership and organizational skills
seeking to apply my abilities to a diverse, rewarding and challenging role.
PROFESSIONAL
ACHIEVEMENTS
Technical Skills and Abilities
1. Timely resolution of multiple high-severity incidents meeting Service
Level Agreements 99.6 – 99.9%, both inside and outside of working
hours as well as rotating through on call shifts over shutdown periods
and being a single point of contact.
2. Implementation experience in the following network vendor
technologies:
a. F5 BigIP solutions
b. Blue Coat SG Proxy and AV solutions
c. Checkpoint Firewall solutions
d. Riverbed WAN Optimization solutions
e. Cisco solutions including Routers, Catalyst and Nexus
Switches, ASA 5500 Security Appliances, Wireless LAN
Controllers and Access Points
f. HPN solutions including Comware and Procurve
3. Migrated Enterprise Deployment Infrastructure monitoring software
across a client’s production WAN which included 350+ remote sites
and 1000+ devices which lead the decision to migrate to cloud and
subsequently becoming the Subject Matter Expert for the Solarwinds
product.
Client Management
1. Re-established the trust between a client account team and the client
with the network capability to the point of a contract renewal that
included the following recognition:
a. “Your diligence to your work and commitment you have
displayed has been instrumental in this process and your
efforts deserve rightful praise. You have assisted in turning
this business around.” – Networks Manager
2. A challenging client requested that I be dedicated full-time to their
account stating:
a. “Her Business acumen coupled with her technical skills
results in clear thought and good problem solving skills. Jane
is as good a resource that we have had on the account.” IT
Manager.

2. Page | 2 jane hocking
3. Served as liaison between staff and clients, earning their confidence
with reliable, timely follow-through and clear communication.
Leadership
1. I lead my team by example as shown in the following recognition
from a colleague at HPE:
a. “I’d like to recognise Jane Hocking for consistently leading by
example, displaying genuine commitment to meeting
customer and account expectations, and supporting
colleagues during exceptionally busy workloads. Jane's
strengths include strong organizational skills and ability to
identify and resolve points of confusion and difficulty. Jane
makes a real difference to the team and helps everyone to
be more effective.”
2. I lead a team of eight staff responsible for 24/7 network operations
support to national and global clients.
3. Foster the mentoring of team members, focusing on the individual’s
needs and those of the business as well as being a mentor/buddy to
new Interns.
SKILLS  Government security clearance – valid to 2024
 Installing, configuring and administering network technologies
 Coordinate the maintenance and upgrading of software and
hardware network infrastructure
 Maintain technology and user documentation, support logs and
procedures
 Gather and collate network requirements by working with clients and
colleagues
 Security vulnerabilities and patching
 Data Centre Management and Refresh
 Successful implementation of multiple client and business requested
changes
 Excellent problem investigation and troubleshooting skills
 Leadership and management
 Extremely resourceful, adaptable and dependable
 Ability to work to tight deadlines and time constraints
WORK HISTORY HEWLETT PACKARD ENTERPRISE – TEAM LEADER, NETWORK OPERATIONS
December 2015 - present
KEY ACCOMPLISHMENTS

3. Page | 3 jane hocking
1. Successful completion of multiple projects including design, change
management, implementation and handover.
2. Assigned as Team Leader within 3 months of finishing my Graduate
Program due to team leadership, organizational abilities and strong
work ethic.
3. Maximized team performance by identifying, developing and using
strengths of team members, as well as locating, detecting and
resolving problems and weaknesses of each team member.
4. Provided extensive on the job training and attentive supervision to a
troubled employee which resulted in the employees’ success as an
accountable team member.
5. Developed strong relationships with managers and staff, creating a
cohesive and productive team within a deadline-driven environment.
HEWLETT PACKARD ENTERPRISE GRADUATE
September 2013 – September 2015
KEY ACCOMPLISHMENTS
1. Provided Service Delivery to multiple clients including Elders,
Leightons, VicRoads, Department of Agriculture and Water Resources,
Defence Force Recruitment, Origin, Westpac, Telstra, Downer and
South Australian Government.
2. Quality Champion for the Network Operations Team Australia wide
providing up to date documentation such as policies and procedures,
Business Recovery Plan and the Workgroup Handbook. ISO 9001, ISO
27001 and ISO 20000.
3. Vice Chair of the Site Council where I participated in employee
engagement with causes such as World’s Greatest Shave and Daffodil
Day as well as organizing employee social gatherings for example our
End of Year Event.
4. My ongoing participation with the University of South Australia as a
presenter to undergraduate students.
5. Role of Team Leader on two occasions when the current team leader
had taken leave for periods of 4 and 6 weeks respectively.

4. Page | 4 jane hocking
EDUCATION BACHELOR OF INFORMATION TECHNOLOGY – NETWORK AND SECURITY | JULY 2013 |
UNIVERSITY OF SOUTH AUSTRALIA
 Grade Point Average 6.15/7
 Awarded the SA Water Ada Scholarship in Information and Communication Technology and
Placement
 Member of the Golden Key International Society
 In the top 15% of my field for 3 years
Subjects included:
 Computer hardware structure and operation, operating systems and utilities and data
representation.
 Network testing and documentation.
 Procedures for implementing and maintaining security including types of threats and
responses, types of attacker and technical solutions.
 Security policy development and monitoring, information security strategy planning,
governance, standards and guidelines, risk management and incident response
management. Researching VoIP security in a host based environment.
 Routing including protocols and requirements to plan, configure, maintain and scale a
routed network.
 Designing and troubleshooting converged networks and create reliable, scalable, multi-
layer switched LANs.
 Virtualization using the VMware platform.
REFERENCES Mr Luis Okazawa
Network Team Leader, Projects Delivery, Hewlett Packard Enterprise
Office: +61 8 8164 2419
Mobile: 0406 129 947
Email: luis.okazawa@hpe.com
Mr Mark Barron
Network Delivery Lead, Hewlett Packard Enterprise
Office: +61 8 8164 2416
Mobile: 0404 455 213
Email: mark.barron@hpe.com