James Lachlan has over 20 years of experience managing small and large teams across different industries. He has extensive experience with auditing, investigations, risk management, and community and business engagement projects. Currently he manages the transfer of ownership of CCTV operations for a London borough, overseeing 40 staff and 1000 cameras. Previously he was an Inspector for the Metropolitan Police with experience in risk control, partnership working, complaint resolution, and staff management of over 40 employees. He seeks new challenges that allow him to utilize his diverse management skills.

1. References available on request
18 Evergreen Way
Barton Hills
Luton
LU3 4AL
Mobile: 07740 255170
Email: JL183183@gmail.com
Nationality: British
JAMES LACHLAN
Motivated and driven leader with over 20 years extensive and varied experience of small and large team
management at escalating managerial levels in differing arenas.
Extensive auditing experience (ISO9001/2 compliant and comparative in policy, strategy, quality assurance and
resolution
Consistent tactical and strategic experience in community and business engagement projects.
Experience in investigation, risk management and control.
Experience in tactical and partnership projects including local authorities and business environments.
Continual and consistent managerial experience of timeline and target based work.
New challenges sought.
1977-1981: Crieff High School.
Scottish “O” Grades: English, Maths, History, Geography, French, German, Arithmetic.
Scottish Higher Grade: English and French.
December ‘14 to Present – London Borough of Islington – Concierge Shift Manager
Current and direct management experience in on-going £1.2 million change transition project – transfer of
ownership of entire CCTV operation providing security for busy inner London borough from private security
company management to in-house local authority ownership.
Team manager for multiple CCTV sites incorporating 40 plus staff and 1000 cameras.
Consistent community engagement and consultation with multiple Tenants and Resident Associations, Tenant
Management Organisations and businesses affected by change transition project.
Direct responsibility for effective investigation, management and resolution of community complaints and
concerns linked to change transition project.
Current and direct management of extensive I.T technical changes generated through current change transition
project to support a successful April ’15 launch.
Responsibility for audit and assessment of incident reports generated through CCTV activity including risk
assessment, management and control.

2. References available on request
Sep ’09 – to Oct ‘14 Metropolitan Police
Inspector
Team manager in a variety of dynamic target driven roles.
Extensive experience of risk identification, management, control and reduction.
Partnership working with numerous central London Boroughs and large corporate organisations.
Management and responsibility of multiple high risk working environments (Custody sites).
Complaints and grievance recording, investigating and resolutions (ISO9001/2 comparable and
compliant).
Extensive experience of tactical and strategic long term problem solving partnerships (Boroughs of
Barnet, Camden and Islington).
Chairperson for large geographical multi-agency problem solving panel consisting of multiple
internal and external parties (Community, Local Authority, Police).
Management and responsibility for full-time staff in excess of 40 with associated budget costs and
issues.
Extensive internal and external investigation and auditing experience (criminal and civil procedures,
policy compliance, quality assurance and resolutions) comparative and compliant with ISO9001/2.
Training, development and reviewing of staff with linked HR responsibilities in accordance with
organisational internal policies and employment legislation .
Consistent strategic and tactical partnership work with Crime Reduction Initiative (CRI)directly
linked to drug and alcohol related offending.
Long term experience as manager at varying levels providing high levels of customer service to a
wide and varied customer base including recording, investigating and resolving associated
customer base complaints in accordance with policies (ISI9001 comparable and compliant).
Auditing
Investigation
Problem Solving,
Budget management
Public safety
Customer Service
Partnership working with internal and external partners
Training
Risk identification, management and control