1. Jamal D. Kirtman
2025 N. Broadway Santa Ana, CA 92706
Cell: (949) 386­4500 Email: ​d6melee@gmail.com
Objective​_________________________________________________
To obtain a customer service position in the hospitality industry, that will allow
my strong customer service background and skills to excel overall growth of the
organization.
Skills Summary
____________________________________________
● Strong Customer Relations
● Leadership Skills
● Organized
● Dynamic Personality
● Visionary
● Dependable
● Courteous
● Motivational
● Analytical Skills
● Superior Work Ethic
Core Accomplishments​____________________________________
Department Development
● Developed a strong Customer Service Department to increase overall client
experience and to insure service level expectations were achieved.
Staff Development
● Implemented motivational support techniques for staff, to increase positive
results throughout the department and maintain overall desired company
culture.
Personal Recognition
● Have received numerous Certificates of Appreciation, for going above and
beyond daily job duties, to ensure guest satisfaction and exceeding guests
expectations.

2. Professional Experience
​Park Operations Host / Attractions
Disneyland Resort​ – Anaheim, California
December 2014 – Current
o Operating attractions while providing a safe and enjoyable
experience for Guests and Cast.
o Dispatching ride vehicles, also safely loading and unloading Guests.
o Providing direction to evacuate groups.
o Reciting memorized spiels to large groups.
o Multitasking and solving problems quickly and efficiently.
o Answering questions and being responsive to special requests.
o Assisting with Entertainment Parade Guest Control.
Operations / Lead Customer Support
Fieldchoice, LLC​ – Newport Beach, California
August 2012 – February 2014
o Manage the Customer Support department responsible for insuring
that all clients and notaries receive superior customer support daily.
o Handle High volume incoming and outgoing calls providing
exceptional customer service.
o Insure that all client and notary customer service inquiries are
handled within service level ​​agreement guidelines.
o Maintain / manage relationships with all clients to insure that
customer services guidelines ​​are achieved.
o Assist operations management in database maintenance for national
notary database. This ​​includes updating background check
completion dates and notary profile maintenance.

3. o Dispatched 50 to 100 notaries daily to fulfill appointment requests
received.
o Recruited notaries throughout the nation monthly to consistently
enrich and strengthen the ​​company’s database of contacts.
Food Server / Team Building Referee / Party Coordinator
Dave & Buster’s​ – Orlando, Florida
July 2010 – January 2012
o Responsible for providing exceptional customer service.
o Consistently maintained a clean and presentable dining area.
o Provided strong support for entire serving team.
o Achieved high performance reviews for “Over­All” customer
satisfaction.
o Responsible for conducting team­building meetings.
o Provided strong customer service with customers in order to
coordinate large party events.
o Consistently maintained and provided a clean working and dining
environment.
o Provided strong training and knowledge support to dining room
service team.
o Handled customer conflicts and determined resolution to maintain
customer satisfaction.
o Provided strong customer service within the bar area, increasing the
overall revenue stream ​​from return customers.
Park Operations Host I
Sea World​ – Orlando, Florida
September 2009 – October 2010
o Provided exceptional guest services while running the daily

4. operation of a major Sea World attraction.
o Enforced a safe environment and maintained a calm and confident
image when dealing with any emergency situations.
o Consistently was complimented by guests and management on the
strong customer service that was demonstrated daily.
Resort Cook II
Walt Disney World​ – Orlando, Florida
March 2008 – September 2009
o Efficiently completed food preparation under pressured time
restraints.
o Worked independently fulfilling all job duties and exceeding food
prep expectations.
o Provided strong customer service when a customer requested special
food preparation.
o Demonstrated Strong support to the kitchen team.
United States Army
11Bravo ­ Infantryman & 42Alpha ­ Human Resources Specialist
HHC 3­502​nd ​
Infantry Battalion​ ­ Ft. Campbell, Kentucky
Service Period: June 1989 ­ July 1993
o Responsible for performing as a member of a fire team during drills
and combat. Aid in the mobilization of vehicles, troops and
weaponry.
o Processed prisoners of war required documents. Utilized,
maintained, and stored combat weapons (e.g., rifles, machine guns,
antitank mines, etc.).
o Fulfilled the position of Human Resources Specialist. This position
was responsible for providing support to soldiers' that related to their
overall welfare and wellbeing. In addition to providing assistance to

5. unit leaders as it pertained to keeping their soldiers combat­ready.
o Responsible for assisting on all human resource support matters
o Postal and personnel accountability support.
o Maintain emergency notification data.
o Prepared and processed recommendations for awards, decorations
and arranged venue and itinerary for award ceremonies.
o Prepared, updated, and coordinated requests for evaluations, and
provided responses to evaluation inquiries.
Education &
Certification​______________________________________________
● Monte Vista High School​ – Watsonville, California
● Le Cordon Bleu Culinary College​ – Certificate in Culinary Arts, Minnesota
2009
● Safe Staff Certified​ – Florida 2011
● ServSafe Food / Alcohol Certified​ – Florida 2011
● ServSafe Certified / California Food Handlers Card​ – California 2014
References________________________________________________
Upon Request