After attending my first ITSM industry conference, I begin to realize why those who work in IT Service Management are so passionate about their work. Some of the answers may seem surprising, but they're true, and not just for the IT world.

1. Are ITSMers
happy? I went to
Pink15 to find out.

2. After only being in the ITSM world
for a little while, I’ve noticed a few
things that seem odd.

3. Things like...

4. How does ITSM make people
happy?

5. How could ITSM possibly change
people’s lives for the better?

6. How in the world do people
get so excited about ITSM?!

7. Now, I know what you’re thinking…
IT service management doesn’t make
me happy.
That’s because you aren’t using this…
Kidding... but only a little.
Innovative Technology Built on Timeless Values

8. The ITSM tools themselves
don’t make you happy. But
the outcome of implementing
ITSM?
That can make you happy.

9. Working with a vendor that is
trustworthy, fun, understands
your problems, and earnestly
works with you to solve them?
That can make you happy.

10. But, what truly revolutionized my
understanding of why ITSMers
are so passionate, happy, and
excited was
speaking face-to-face with
Cherwell Software™ customers.

11. Cliché? Yes.
Expected? Maybe.
But it’s the truth nonetheless.

12. How many of you do
that with your vendors?
Our customers stopped by our
booth at Pink15 (like all our events
around the globe), just to say hi
and hangout.

13. I
It’s not just our product that
improves customers lives…
But here’s
the thing…

14. I
It’s ITSM as a whole
that actually makes
people’s lives better
by helping businesses
actually succeed.

15. I
You attended Pink15 for one
simple reason…

16. To help your
Business succeed
by becoming a
better ITSMer.

17. I
Why else would hundreds
of IT professionals travel
to a desert?

18. And there’s one really
important quality an
ITSMer needs to help the
business succeed…

19. Innovation

20. Surprised? Probably not. It’s
a buzzword after all and for
good reason.
Innovation is exciting!

21. It’s change. It’s challenging
conventional wisdom. It asks the
questions: why do we do it this way?
Is it best?
Continual Service
Improvement anyone?

22. IT is on the forefront of
innovation, and you need a
vendor right there with you.
Because let’s face it, innovation is what
your CIO AND customers want.

23. We’re about to make
a little plug. If you’re
not interested, simply
close your eyes and
keep going.

24. Learn More
We won the Innovation of the
Year Award!

25. Ok, the plug is over.
You can open your
eyes again.

26. That all said,
Pink15 is where
it hit me, where
I began to
understand
why ITSMers
are so happy
and excited.

27. Why they’re so passionate
about technology, efficiency,
innovation, and saving their
organization money.

28. Because
ITSM
creates
happiness.
 See the Happiness!?