1. Jacob Jones
Financial Professional
6 Oakbrook Ct Apt 3
Bloomington IL 61704
217-775-9156
jacob.orville.jones@gmail.com
LinkedIn: ​Here
EXPERIENCE
State Farm, ​Bloomington IL — ​Mortgage Consultant
May 2015 - August 2016
● Sold over 75 mortgages in the first two quarters of 2016, both
personally and in conjunction with partner agencies across
the United States.
State Farm, ​Bloomington IL — ​Banking Service Specialist
October 2013 - May 2015
● Resolved escalated situations to significantly reduce the
number of contacts that had to go through to management.
Supported department as a Subject Matter Expert across all
deposit and loan products.
State Farm, ​Bloomington IL​ ​— ​Banking Service Specialist
- Chat
December 2012 - October 2013
● Piloted new site based platform to increase service levels for
supported departments, while also resolving incoming
customer contacts quickly and seamlessly.
State Farm, ​Bloomington IL​ ​— ​Banking Service
Representative
September 2011 - December 2012
● Positively impacted service levels for business partners by
working closely with a small project team to reduce workload
in critical areas. Mentored multiple new hires, increasing
department quality and handle times.
EDUCATION
Richland/Heartland Community College,
Decatur/Bloomington IL — ​Business Management
September 2009 - July 2015
Have completed all credits necessary to move into a four year college.
Pursuing Accelerated Business Program at Lincoln College to complete
degree. Projected graduation date of 2018.
SKILLS
Mortgage Lending.
Consumer Banking.
Customer Retention and
Escalation Management.
Technical Support.
SOFTWARE PROFICIENCIES
Full Microsoft Office Suite:
Word, Excel, Office, etc.
Financial Software: ​FIS Suite,
TSYS, Savanna.
Adobe Suite: ​Illustrator,
Photoshop, InDesign.
LANGUAGES
English - High degree of
proficiency, both written and
verbal.