This workshop equips participants with planning tactics for laying out your next content change initiative. Participants will leverage a planning framework and participate in an interactive process of identifying key project opportunities and risks as well as exploring their own project roadmap. In this workshop, the project scenario focuses on how a content management system can be leveraged to facilitate content collaboration with subject matter experts. The topic will be approached using the familiar board game of Snakes and Ladders.

1. Tweet #IXIASOFT or send to: nolwenn.kerzreho@ixiasoft.com
Success
Start
DiscoveryPlanningAnalysisPilotImplementTransition
DiscoveryPlanningAnalysisPilotImplementTransitionUse
Use
Project Game Board: SME Collaboration Design by team: ……………………………….
CapabilityRealization–HarvestingtheBenefitsInitiate–LayingthegroundworkClarifygoals–checkrequirements

2. Project Building Blocks: ………………… Add and link your snakes and ladders
SNAKES LADDERS
S Short Description Label P P Label Short Description L
1 1
2 2
3 3
4 4
5 5
6 6
7 7
8 8
9 9
10 10
11 11
12 12
13 13
14 14
15 15
16 16
17 17
18 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 18
19 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 19
20 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 20
21 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 21
Table Number: Team Name:
Tweet #IXIASOFT or send to: nolwenn.kerzreho@ixiasoft.com

3. System
Acceptance
Operational
Review
Operational
Testing
Project
Review
User
Acceptance
Testing
Initiate
Collaboration
Tool Pilot
Present Plan
to
Management
Present to
Stakeholders
Document
Requirements
Identify
Pain
Points
Success
Start
DiscoveryPlanningAnalysisPilotImplementTransition
DiscoveryPlanningAnalysisPilotImplementTransitionUse
Use
Project Game Board: SME Collaboration Design by team: ……………………………….
CapabilityRealization–HarvestingtheBenefitsInitiate–LayingthegroundworkClarifygoals–checkrequirements
Tweet #IXIASOFT or send to: nolwenn.kerzreho@ixiasoft.com

4. S Short Description Label P P Label Short Description L
1 Collaborators are too busy to participate Collaborators too busy Engage IT Early Involve IT early in the project to align on technologies 1
2 Collaborators competing for resources & authority Collaborators competing Align with policies Ensure project observes important corporate policies 2
3 Collaborators possessive of their content Collaborators too possessive Emphasize customer benefits
Focus business case on customer benefits not cost
cutting
3
4 Collaborators have little experience as communicators
Collaborators weak
communicators
Conduct stakeholder briefings Conduct regular stakeholder briefings 4
5 Collaborators do not see value of contributing to content Collaborators question value Prototype collaboration tools Iteratively refine the tools collaborators will use 5
6 Collaborators do not want to learn selected tool Collaborators reject tool Pilot collaboration tools Validate collaboration tools through a pilot deployment 6
7 Collaborators fear impacts of organizational change Collaborators resist change Demonstrate customer benefits Demonstrate new customer benefits to showcase value 7
8 Management sceptical about the ROI on collaboration Management questions ROI Engage collaborators early Engage with collaborators at the beginning of the project 8
9 Management set inadequate budget to sustain project Inadequate budget set Engage an executive champion Engage a senior manager with real authority 9
10 Management set unrealistic schedule goals Unrealistic schedule set Facilitate lateral discussion Facilitate lateral discussions among functional managers 10
11 Inadequate time & resources allocated to tool testing Inadequate tool testing Publicize project successes Publicize project success in delivering customer benefits 11
12 Crisis changes Management priorities Crisis changes priorities Engage management on issues Engage management to resolve issues at a high level 12
13 Weak Project Manager overwhelmed by pressures Weak PM overwhelmed Ensure win-win for collaborators Ensure project steps deliver benefits to collaborators 13
14 Legacy formats and processes overemphasized Legacy practices overemphasized Involve users in tool selection Involve collaborators in tool selection process & choices 14
15 Information Technology (IT) opposes CM project IT blocks CM project Train power users Train a cadre of power users within collaborator teams 15
16 Incomplete content technology requirements Incomplete tool requirements Provide user support Put into place user support services including guidelines 16
17 Excluded stakeholders complain to management Excluded stakeholders complain Deliver ongoing training Help collaborators to develop necessary skills 17
18 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 18
19 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 19
20 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 20
21 Add New Snake Short Description Add New Snake Label Add New Ladder Label Add New Ladder Short Description 21
SNAKES LADDERS
Team Name:Table Number:
Project Building Blocks: SME Collaboration Link your snakes and ladders
Tweet #IXIASOFT or send to: nolwenn.kerzreho@ixiasoft.com