1. Ioana Samson
|Romania I August 2021- present
Skills
Contacts:
i o a n a s a m s o n 2 4 @ g m a i l . c o m
https://www.linkedin.com/in/ioana-samson/
Profile:
Capable account manager focused on a client-centric approach to portfolio management. Strong
understanding of client relationship management techniques. Demonstrated customer service skills
and extensive experience working with teams in various companies over the last 12 years. Fast learner
with an emphasis on consistency and client satisfaction, autonomy and also collaboration, tending to be
very people-oriented.
Work Experience
Feel IT Services offers web design and development services, desktop and mobile solutions, managed
services and maintenance support to medium range customers located in areas like France,
Switzerland, USA and Israel, with headquarters in Paris and a strong, ambitious R&D and Support Team
based in Romania and Moldova.
Responsibilities:
• Portfolio management - act as the main point of contact in all issues related to clients
concerns and needs;
• Build and present strong candidate profiles ;
• International recruitment - participate in customer interviews with our candidates, drafting
reports, providing useful information for further evaluation;
• Found solutions to strengthen customer trust in order to ensure long-term partnerships
and clients retention for the company;
• Collaborate with the business development and marketing representatives to develop
strategic marketing plans focused on new prospects;
• Work closely with the HR, the Design and the Marketing Departments to constantly
improve Internal Events and social media posts following the Employer Branding
principles;
• Involved in the Core team regular meetings, along with Project Managers, Team Leaders,
the Business Development Manager, the Office Manager, GM, CTO and CEO of the
organization in order to discuss progress and find new ways to improve the business and
the processes;
• Active participation in weekly recruitment updates meeting, creating CVs to respond to our
clients requests in finding IT talents;
• New business - Market research and groundwork. I select relevant Public Bids in France (or
even French subcontractors to collaborate with) and work on the specific documentation
to submit our application;
• Conduct briefings and meetings with employees and managers;
• Improved the reporting process both for our employees and for the clients.
Account Manager I Iasi I January 2023 - current
HR Specialist - Technical Recruiter I Iasi I October 2022 – January 2023
Responsibilities:
• Updated the database and activated my own network to be able to find new candidates;
Romanian: Native
English: Advanced
French: Advanced
Languages
Effective communication
Public speaking
Relationship Building
Portfolio management
International recruitment
Customer service
Collaboration and negotiation
Problem solving
Conflict resolution and mediation
Event coordination
New business
Public Bids
2. Education
Bachelor’s Degree in Food
Engineering,
Faculty of Consumer and
Environmental Protection,
Iasi University of Life Sciences
2016 - 2020
Certifications
Master’s Degree in
Management of Public
Alimentation and
Agritourism,
Iasi University of Life Sciences
2020 - 2022
*dissertation paper in
progress
Professional Certificate in
Entrepreneurship Skills
Development,
Ministry of Labor,
2022
Technical Recruiting by
Barbara Bruno
LinkedIn Learning Courses
2022
Interviewing Techniques
LinkedIn Learning Courses
2023
Human Resources
LinkedIn Learning Courses
2023
Work Experience
• Approached, engaged, and closed passive talent using compelling narratives,
uncovering unmet goals and aspirations;
• Conducted screening and first-stage interviews in person and over the phone, making
the notations more streamlined for decision-makers;
• Ensured positive candidate experience throughout the sourcing and interview stages;
• Consulted Hiring Managers and Team Leaders to define sought after competencies and
managed requisitions;
• Edited and shared with the management HR interview reports;
• Tested candidates French and English skills, to make sure they fit projects requests;
• Regularly followed up with candidates;
• Provided feedback to candidates who were not qualified or did not fit the company
culture;
• Bolstered company’s recruitment strategy through expanded social media presence,
doubling both brand awareness and candidate application rate;
• Administration - got involved in the organization of internal events like the team
building, movie nights at the office, book club and debate meetings, brunches prep, the
Christmas Party and attended Codecamp – Iasi 2022;
• Secured a partnership with a local student association and engaged our colleagues and
the company in fundraise projects;
• Ensured equal chances to access opportunities available in our company and supported
several candidates that didn’t match the age average of one of the teams;
• Researched the local market to analyze the data and asses the risks regarding the
forecasts for 2023;
• I have secured 3 positions during my 3 months stay in the HR Department.
HR inspector
Ministry of Labor,
2023
IT Support Technician L1 (total experience – 3 years) I Iasi I August 2021 – October 2022
Responsibilities:
• Provided complete IT technical support services and assisted global management teams
to ensure efficient business processes;
• Configured WI-FI connections on Smartphone/ PC;
• Performed network monitoring / server monitoring via network tools (PRTG);
• Quickly solved 20+ customer issues daily with 95% success;
• Conducted IT services training for 9 new employees;
• In charge of the user migration process from Windows 7 to Windows 10 (participated in
technical meetings with L2 and L3 technicians, builded weekly reports, updated and
instructed the L1 team members with new procedures, assisted colleagues in app
installations etc.);
• Assisted the TL in monthly incidents quality evaluation.
Technical tools: Excel, PPT, Google Sheets, Outlook, LinkedIn Pro, Best Jobs and ejobs
platforms, Outlook, Canva, Social Media, Active Directory, ServiceNow, Citrix, VMware,
Win Mentor, PRTG, Avaya.
2010 – 2021 I Can provide additional information regarding my professional experience if
asked.
