For automotive OEMs, warranty claim management is one of the biggest factors that directly impact their revenue growth. As technology is growing at a very fast pace, OEMs need to look for digital warranty claim management software instead of the traditional method, to retain customers.

1. Intellinet Systems Pvt Ltd, Unit No. 202 & 203, II Floor, JMD Megapolis Sohna Rd, Sector 48, Gurgaon, Haryana 122018, INDIA
Importance of Warranty Claim Automation in Automotive
OEMs
For automotive OEMs, warranty claim management is one of the biggest factors that directly
impact their revenue growth. As technology is growing at a very fast pace, OEMs need to look for
digital warranty claim management software instead of the traditional method, to retain
customers. The current claim management process in automotive OEMs drains huge revenue and
margins and the ill-equipped system is not proficient enough to deal with data complexity.
Moreover, the inefficient warranty claim management setup also affects the brand value of
OEM and relationships between OEM and authorized dealers.
As a solution to the above-listed issues, Intellinet has developed a warranty management solution.
This will enable OEMs to handle all the warranty processing digital and within finite time. The
automated system will ensure higher customer satisfaction, increase productivity, supplier
collaboration and warranty forecasting. Apart from this, from claim entry to validation and refund
management, the complete process will be transparent and will empower OEM and dealers to
respond swiftly to the changing market dynamics and improve brand image.
The digital warranty claim management process will automate the following components:
• Warranty Administration: This means, all the tasks related to warranty registration and warranty
policies management will be automated.

2. Intellinet Systems Pvt Ltd, Unit No. 202 & 203, II Floor, JMD Megapolis Sohna Rd, Sector 48, Gurgaon, Haryana 122018, INDIA
• Extended Warranty: The tasks related to providing extended warranty like modification in terms,
extension policies will be possible to manage through an automated system.
• Warranty Intelligence: Warranty intelligence will enable OEMs to the use of dynamic analytics and
triggers early warnings about fraudulent claims and other warranty issues. Advanced analytics will help
OEMs in estimating, forecasting and planning. OEMs will be able to handle all the tasks from a single
dashboard and will get all the info in real-time.
• Automated Claim Management: The process of claim entry, submission, pre-authorization,
validation of claim and eliminating fraud claims and credit refund amount, will be transparent and OEMs
and dealers can share details in real-time.
• Service Contract Functionality: Automated warranty claim management can manage invoice
and contract management, and contract reconciliation.
• Automated Parts Return Functionality: With automated software on board, it is easy to request
parts back from an authorized dealership through return merchandise authorization (RMA) and call-
tag automation.
All such functionalities are available on a single platform and OEMs will be able to work cohesively and
smoothly after integration. Moreover, OEMs can share access with authorized dealers and can set their own
dynamic business rules. And most importantly it can be easily integrated with electronic parts catalog
also.
For effective warranty lifecycle management and real-time customer engagement, automotive OEMs require
an agile system. Such an automated warranty claim management system will surely reduce warranty
cost management. This will also speed up the supplier recovery process and eliminate warranty fraud. If you
decide to acquire any warranty claim management software, make sure to check all the above features
and functionality, before making a purchase decision.
For more details about the same or to schedule free demo of the software, feel free to connect with the
experts at www.intellinetsystem.com
: +91-1244015601/02/03, +918800195313
: sales@intellinetsystem.com
: http://www.intellinetsystem.com