Overview of Atmosphere services, cloud contact center management software

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Bring the Power of One Cloud Solution
to Your Contact Center

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Advantone and IntelePeer Join Forces
The combined companies bring the power and simplicity of a
complete contact center management and communications solution.
On September 30, 2015,
IntelePeer Holdings Inc. acquired
Advantone, Inc.
Advantone now operates alongside
IntelePeer Holding’s other
subsidiary, IntelePeer Cloud
Communications, LLC.
Contact centers can now unite their
network and software with ease.

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Advantone at a Glance
WHO WE ARE
• Industry leading Communications as
a Service (CaaS) provider - 1986s
• Atmosphere® Cloud Platform
Delivers Cloud IVR, Cloud Routing,
VACD, VPD
• High-Profile Users with 4000+ seats
KEY DIFFERENTIATORS
• Personalized Approach
• Fast Implementations
• Comprehensive Reporting
• Sellable Price Points
• Flexible

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Welcome Joe
Joseph Bell
Director of Client Services
954.671.6550 Direct
866.776.7634 Main
Jbell@advantone.com

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Agenda
Atmosphere Products
Use Case Examples
2016 Roadmap
Q&A

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ATMOSPHERE SOLUTIONS

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Atmosphere
ACD
ROUTING
IVR
VPD
SCRIPTING

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What is Atmosphere?

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What is Atmosphere?

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Tailored Solutions to Meet Contact Center Needs
Interactive Voice Response (IVR) Cloud Routing
Automated Dialing Efforts
Seamlessly transition calls from automated systems
to agents
Manage multiple dialing campaigns, agent groups
and locations from centralized controls
Real-time lead updates
Call recording capabilities
Rapidly deploy inbound & outbound IVR applications
Dealer locator provides a simple interface for
consumers to find closest location
Easily integrate to your CRM and/or fulfillment
platforms
Custom features, including: surveys, speech
recognition, credit card activations, emergency
alerts, reporting and more
Route calls based on business needs
Make immediate changes to routing strategies
Live monitor any call within any contact center
Retain control over Toll-Free numbers
Virtually manage contact centers from a single
location.
Virtual Predictive Dialer (VPD)
Virtual Automated Call Distributor
(VACD)
Skills based routing to decrease call transfers,
escalations and call backs
Automated “in queue” Call Back
Real-time monitoring and coaching functionality
Integration with 3rd party CRM and Databases
Virtually manage contact centers from a single
location

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Atmosphere CLOUD ROUTING
Perfect For
• High volume direct response and marketing call centers that need to route calls
• Call Centers and Enterprises who want to grow into VACD and IVR but are just getting started
• Call Centers and Enterprises who need basic call routing with monitoring and reporting
Key Features
• Configurable Routing (round robin, sequential, %
based, time-based)
• Live call monitoring and recording
• Play recordings during routing
• Whisper prompts to agents on call delivery
• Standard Reporting (destination reporting,
abandoned calls, etc.)
Use Case – Beach Body
• Manage 12 different call centers.
• Send calls to the centers based on
availability, percent allocation, and
performance.
• Monitors the call using the real time
dashboards and call recording feature in
Atmosphere

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Atmosphere VACD
Perfect For
• Enterprises and Call Center seeking to route calls to available and qualified agents with high
quality voice
Key Features
• Routing based on skills and availability with
preferred and back-up routing
• Automated “In Queue” call back
• Live call monitoring and recording with in-call
Agent/Supervisor chat and whisper
• Whisper prompts to agents on call delivery
• Standard Reporting (call disposition, queue
performance, abandoned calls)
• IntelePeer’s highest-quality voice offering (PLTE)
Use Case – Argo Marketing
• Argo provides live agent services to
organizations.
• Team of 600 agents utilize Atmosphere’s
VACD to handle all inbound sales and
customer services calls.
• Atmosphere’s features such as scripting,
web services, call recording, and reporting
gives end to end management of agents.

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Atmosphere IVR
Perfect For
• Enterprises and Contact Centers seeking to use an auto attendant to route incoming calls
• Enterprises and Contact Centers seeking to enable customer self-service
• Enterprises and Contact Centers seeking to deflect calls to lower-cost channels
Key Features
• Self-Service and Advantone-Supported
configuration and tuning
• Speech recognition
• Customized Applications and Flows, including:
• Dealer Locator
• Surveys and Polls
• Credit Card Activation
• Loyalty Programs
• Promotional Announcements
• Emergency Messages
Use Case - Novartis
• Leverages Atmosphere’s IVR to provide
callers with drug information and options to
speak with live agents.
• The IVRs are also used for drug recalls or
notifications.

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Atmosphere VPD
Perfect For
• Telemarketing, Collections, and Lead Generation organizations
• Enterprises and Call Centers looking to enable call-backs and notifications
• Polling services
Key Features
• Campaign list loading and execution
• Dynamic scripting
• Real-time lead updates
• CRM / Fulfillment system integration
• Live call monitoring and recording with in-call
agent/supervisor chat and whisper
• Outbound call routing based on skills and
availability with preferred and backup routing
Use Case - Triton
• Atmosphere’s VPD provides Triton with the
flexibility and capacity to perform outbound
collection calls, reminders, shipment
(fulfillment) notifications and sales
campaigns.

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Atmosphere TRANSCRIPTIONS
Perfect For
• Pharmaceutical companies seeking to comply with quality assurance and quality control
• Enterprises who need third-party verification on customers or clients that call into their
business offices
Key Features
• Escalation process
• Adverse event reporting
• Visual wavelength player
• Multi-lingual
• 98% accuracy due to live personnel
• Hourly or daily data submissions to client
Use Case – Pfizer
• 76 brands
• 100k records per month transcribed
• Allows Pfizer to deliver call data more
efficiently and helps avoid claims of liability
• Provides hard data Pfizer can utilize during
advisory board meetings or FDA meetings

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Atmosphere SCRIPTING
Perfect For
• Call centers and Enterprises who want to increase sales in the Direct Response world
Key Features
• Media Sourcing
• Ability to schedule media sourcing changes, file
extractions and reporting
• Alert Notification based on schedule extractions
• Multi-tenant and system agnostic
• SKU management
• Order management
• Visual interface
Competitive Advantages
• No need for programming knowledge
• Customizable screen format by script and by
individual page
• Tracking of changes and ability to revert to
previous script changes
• Import capabilities for large SKU set ups

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Atmosphere ROADMAP
Skype for Business Integration
Salesforce Sales/Service Cloud Integration
Multichannel: Email
Cisco Spark Integration
Continued Key CRM Integrations
Social Media Monitoring

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Questions?
If you have any further questions on our Atmosphere products please
contact:
Pat Wright
IntelePeer
Cell 303.881.7764
Email pwright@intelepeer.com

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THANK YOU!