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Fall in LOVE with the
problem, not the solution.
How focusing on CLIENTS
can be crucial for your
startup
July 2023
Anna De Stefano
#PutPurposeInEverythingYouDo
www.annadestefano.me
annadeste@gmail.com
LOVEBRA
ND
MEANINGFU
L
Use diversity
as a
Superpower
This is true for
product service
B2B B2C B2B2C
Something about
me
Passionate traveller.
EIA Turin 2019 Business Mentor
I have created and directed as
Managing Director a successful
company in the legal publishing
industry.
I help startup boost their
superpowers while organising the
company, expecially team,
business strategy, communication,
#PutPurposeInEverythingYouDo
#BuildValueWithValues
Fall in love
with the
PROBLEM
Define it precisely
Go in depth
Search for a very
big market (possibly)
LISTEN
ADAPT
Anna De Stefano
La fotosintesi clorofilliana
COMPETITORS
Value Proposition
Value Proposition is the bridge
between your solution and your
customers
UNIQUE
«MEANINGFUL» value
proposition
IKIGAI
You are VERY
good at
And you solve
better than
competitors
Anna De Stefano
La fotosintesi clorofilliana
Two main general
categories
And few variations of them
01
• Usually, medium/high price
• Usually it needs some
personalization
• It is evalued by specialists
• Often the buying decision maker
is not the same as the user
• Trust and reputation are key, and
often there are sales agents that
presenti you the product
B2C 02 B2B 03 Variations
B2B2C
B2C2B
B2B2PA
• generally, low price, big market
• Quite standard product
• Need big marketing campaigns,
nowdays mainly online
• It can be a one-shot sale, not
recurrent
• The emotianl side of the purchase
is more evident
• The purchase decision can be
rapid and the buyer usually is also
the user
Two main general
categories
And few variations of them
01 B2C 02 B2B 03 Variations
VALIDATION
Two main general
categories
And few variations of them
01
• Usually, medium/high price
• Usually it needs some
personalization
• It is evalued by specialists
• Often the buying decision maker
is not the same as the user
• Trust and reputation are key, and
often there are sales agents that
presenti you the product
B2C 02 B2B 03 Variations
B2B2C
B2C2B
B2B2PA
• generally, low price, big market
• Quite standard product
• Need big marketing campaigns,
nowdays mainly online
• It can be a one-shot sale, not
recurrent
• The emotianl side of the purchase
is more evident
• The purchase decision can be
rapid and the buyer usually is also
the user
How to nail down your
customers
DOs & DON’Ts
DIVERGE & CONVERGE
DIVERGE:
Analyse all possible
market segments
*market researches
*google searches
• Reports
• ….. • first evidences
• quick wins
• Team discussion
• …...
CONVERGE:
Identify your marketing
personas
Anna De Stefano
La fotosintesi clorofilliana
Marketing Personas
Know & Empathize
What is
important is
the content
Define who your
customers are
and what is
relevant for them
01
02
03
04
Social aspects
Habits & Lifestyle
Needs
Pain points
05 How they get informed
05 How they make the buying
decision
……….
Gen Z resellying platform for events’
tickets
Gen Z resellying platform for events’
tickets
Gen Z resellying platform for events’
tickets
Gen Z resellying platform for events’
tickets
Validatation
Try to create a «lovebrand»
Premium
price
Trust
Loyalty
Advocacy
Be MEANINGFUL
When in doubt….
Trust
Meaning
Enjoy these DAYS
Learn to Fly
Run and tell all of the angels
This could take all night
Think I need a devil to help me
get things right
Hook me up a new revolution
Cause this one is a lie
We sat around laughin' and
watched the last one die
Now, I'm lookin' to the sky to
save me
Lookin' for a sign of life
Lookin' for somethin' to help me
burn out bright
And I'm lookin' for a complication
Lookin' cause I'm tired of lyin'
Make my way back home when I
learn to fly high
Learn to fly
By Rock in 1000
Thank you!

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"Fall in love with the problem, not the solution. How focusing on Clients can be crucial for your startup"

  • 1. Fall in LOVE with the problem, not the solution. How focusing on CLIENTS can be crucial for your startup July 2023 Anna De Stefano #PutPurposeInEverythingYouDo www.annadestefano.me annadeste@gmail.com
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  • 8. This is true for product service B2B B2C B2B2C
  • 9. Something about me Passionate traveller. EIA Turin 2019 Business Mentor I have created and directed as Managing Director a successful company in the legal publishing industry. I help startup boost their superpowers while organising the company, expecially team, business strategy, communication, #PutPurposeInEverythingYouDo #BuildValueWithValues
  • 10. Fall in love with the PROBLEM Define it precisely Go in depth Search for a very big market (possibly)
  • 11. LISTEN ADAPT Anna De Stefano La fotosintesi clorofilliana
  • 14. Value Proposition is the bridge between your solution and your customers
  • 16. «MEANINGFUL» value proposition IKIGAI You are VERY good at And you solve better than competitors
  • 17. Anna De Stefano La fotosintesi clorofilliana
  • 18. Two main general categories And few variations of them 01 • Usually, medium/high price • Usually it needs some personalization • It is evalued by specialists • Often the buying decision maker is not the same as the user • Trust and reputation are key, and often there are sales agents that presenti you the product B2C 02 B2B 03 Variations B2B2C B2C2B B2B2PA • generally, low price, big market • Quite standard product • Need big marketing campaigns, nowdays mainly online • It can be a one-shot sale, not recurrent • The emotianl side of the purchase is more evident • The purchase decision can be rapid and the buyer usually is also the user
  • 19. Two main general categories And few variations of them 01 B2C 02 B2B 03 Variations VALIDATION
  • 20. Two main general categories And few variations of them 01 • Usually, medium/high price • Usually it needs some personalization • It is evalued by specialists • Often the buying decision maker is not the same as the user • Trust and reputation are key, and often there are sales agents that presenti you the product B2C 02 B2B 03 Variations B2B2C B2C2B B2B2PA • generally, low price, big market • Quite standard product • Need big marketing campaigns, nowdays mainly online • It can be a one-shot sale, not recurrent • The emotianl side of the purchase is more evident • The purchase decision can be rapid and the buyer usually is also the user
  • 21. How to nail down your customers
  • 23. DIVERGE & CONVERGE DIVERGE: Analyse all possible market segments *market researches *google searches • Reports • ….. • first evidences • quick wins • Team discussion • …... CONVERGE: Identify your marketing personas
  • 24. Anna De Stefano La fotosintesi clorofilliana Marketing Personas Know & Empathize
  • 25. What is important is the content Define who your customers are and what is relevant for them 01 02 03 04 Social aspects Habits & Lifestyle Needs Pain points 05 How they get informed 05 How they make the buying decision ……….
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  • 27. Gen Z resellying platform for events’ tickets
  • 28. Gen Z resellying platform for events’ tickets
  • 29. Gen Z resellying platform for events’ tickets
  • 30. Gen Z resellying platform for events’ tickets
  • 31.
  • 33. Try to create a «lovebrand» Premium price Trust Loyalty Advocacy
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  • 36. Trust
  • 39. Learn to Fly Run and tell all of the angels This could take all night Think I need a devil to help me get things right Hook me up a new revolution Cause this one is a lie We sat around laughin' and watched the last one die Now, I'm lookin' to the sky to save me Lookin' for a sign of life Lookin' for somethin' to help me burn out bright And I'm lookin' for a complication Lookin' cause I'm tired of lyin' Make my way back home when I learn to fly high Learn to fly By Rock in 1000