This document discusses focusing on clients and customer validation for startups. It recommends falling in love with the problem, not the solution, and listening and adapting to clients. It outlines categorizing customers into B2B, B2C, and variations, and how to nail down target customers through market research and identifying marketing personas. The document provides tips on creating a meaningful value proposition and building trust and loyalty with customers through a "lovebrand." It emphasizes the importance of customer validation.
"Fall in love with the problem, not the solution. How focusing on Clients can be crucial for your startup"
1. Fall in LOVE with the
problem, not the solution.
How focusing on CLIENTS
can be crucial for your
startup
July 2023
Anna De Stefano
#PutPurposeInEverythingYouDo
www.annadestefano.me
annadeste@gmail.com
9. Something about
me
Passionate traveller.
EIA Turin 2019 Business Mentor
I have created and directed as
Managing Director a successful
company in the legal publishing
industry.
I help startup boost their
superpowers while organising the
company, expecially team,
business strategy, communication,
#PutPurposeInEverythingYouDo
#BuildValueWithValues
10. Fall in love
with the
PROBLEM
Define it precisely
Go in depth
Search for a very
big market (possibly)
18. Two main general
categories
And few variations of them
01
• Usually, medium/high price
• Usually it needs some
personalization
• It is evalued by specialists
• Often the buying decision maker
is not the same as the user
• Trust and reputation are key, and
often there are sales agents that
presenti you the product
B2C 02 B2B 03 Variations
B2B2C
B2C2B
B2B2PA
• generally, low price, big market
• Quite standard product
• Need big marketing campaigns,
nowdays mainly online
• It can be a one-shot sale, not
recurrent
• The emotianl side of the purchase
is more evident
• The purchase decision can be
rapid and the buyer usually is also
the user
20. Two main general
categories
And few variations of them
01
• Usually, medium/high price
• Usually it needs some
personalization
• It is evalued by specialists
• Often the buying decision maker
is not the same as the user
• Trust and reputation are key, and
often there are sales agents that
presenti you the product
B2C 02 B2B 03 Variations
B2B2C
B2C2B
B2B2PA
• generally, low price, big market
• Quite standard product
• Need big marketing campaigns,
nowdays mainly online
• It can be a one-shot sale, not
recurrent
• The emotianl side of the purchase
is more evident
• The purchase decision can be
rapid and the buyer usually is also
the user
23. DIVERGE & CONVERGE
DIVERGE:
Analyse all possible
market segments
*market researches
*google searches
• Reports
• ….. • first evidences
• quick wins
• Team discussion
• …...
CONVERGE:
Identify your marketing
personas
24. Anna De Stefano
La fotosintesi clorofilliana
Marketing Personas
Know & Empathize
25. What is
important is
the content
Define who your
customers are
and what is
relevant for them
01
02
03
04
Social aspects
Habits & Lifestyle
Needs
Pain points
05 How they get informed
05 How they make the buying
decision
……….
39. Learn to Fly
Run and tell all of the angels
This could take all night
Think I need a devil to help me
get things right
Hook me up a new revolution
Cause this one is a lie
We sat around laughin' and
watched the last one die
Now, I'm lookin' to the sky to
save me
Lookin' for a sign of life
Lookin' for somethin' to help me
burn out bright
And I'm lookin' for a complication
Lookin' cause I'm tired of lyin'
Make my way back home when I
learn to fly high
Learn to fly
By Rock in 1000