1. Curriculum Vitae
Name: Ingrid Birgitta Karin Gilbertson
Address: Jesmond Dene,
Melcombe Bingham,
Dorchester.
DT2 7PF
Date of birth: 22nd
September 1970
Mobile (Personal): +44 (0) 7515 862863
E-Mail: ingridgilbertson@outlook.com
Personal Profile:
A self-motivated, driven and innovative telecommunications professional with over 31 years’ experience within
fixed and mobile network environments; the last 10 years have been spent in Senior Leadership roles.
Considerable experience of project management, having led, or, participated in several major change projects
which altered the operational landscape within the mobile industry. Exceptional interpersonal skills, with proven
ability to manage large, geographically dispersed teams. Direct working experience of business analysis, reporting,
organisation design and implementation, transition and transformation activities, software tool design and
implementation, continuous improvement, and employee engagement.
Career History
Yeovil County Court 1991 – 1996
• Administration Officer
Duties included –
• Processing orders and correspondence.
• Court Clerk
Duties included –
• Attending court with judge for Civil, adoption, divorce and bankruptcy cases.
• Travelling court clerk
Duties included –
• Assisting other courts in group with workloads
Poole County Court 1996 – 2000
• Administration Officer
Duties included –
• Processing orders and correspondence.
• Court Clerk
Duties included –
• Attending court with judge for Civil and bankruptcy cases.
• Out of hours business officer
Duties included –
• Attending police stations over Southern area for urgent hearings that could not wait until
the next working day.
NFU Mutual, Wimborne 2000 – 2003
• Office Manager. Farming and non farming sales
(Agency was top in South West for non-farming sales).
Duties included –
• Claims and accounts (processing invoices and reminders for policies)
Hamworthy Heating 2004 – 2005

2. • Inbound sales
Johnson Controls (now CBRE) 2005 to present
• Operational Manager
Duties included –
• Dealing with business as usual mobile phone queries and processing for the Ericsson staff
fleet of mobile phones, both in the UK and ROI. This included the ordering of new
handsets, setting up and terminating new subscriptions and arranging handset repairs under
Ericsson policy and utilising Ericsson systems and processes.
• Promoted to Service Delivery Manager
Duties included –
• Attending meetings with network providers either with Ericsson IT and also on behalf of
Ericsson.
• Arranged porting in excess of 5000 subscriptions in total.
• Monthly reporting.
• Remote manager for contact centre in Guildford
‘O’ Level attainment
Convent of the Sacred Hearts, Weymouth 1983- 1987
Maths – C
English – C
History – D
Education
Weymouth College – 1987-8
BTEC First Level Diploma in Business Studies – Pass
Yeovil College 1988 – 1990
BTEC National Diploma in Hotel, Catering and Intuitional Operations – Pass
Weymouth College Evening Court 1995-6
GCSE Law – B
Personal
Interests: Live music, agriculture, travel, theatre, diverse fitness activity including walking, gym work and running.
References
Available upon request.